My first visit was yesterday (22/12/25) having had toothache for a week and half, I rang and the nice receptionist said I could join. Went at teatime for check up and x-ray . Dr Anthony knew I have anxiety ,made my visit a calm one. Told me I needed a filling , receptionist rang today (23/12/25) with a cancellation and again he kept me calm . Despite going dizzy as my heart rate was over 168bpm I left feeling very happy.
Michael Riley★★★★★
I was recommended here by both friends and family.
I haven't been to the dentist in around 25 years until I broke a tooth 3 days ago. I was really nervous but the dentist and her assistant were awesome. My teeth are fine, the dentist had my tooth sorted quickly, and I was off home with a smile on my face.
Highly recommend and thank you.
tony walton★★★★★
Had a very painful tooth for 7/10 days so went to try and get it sorted. Got a phone call early the following day offering me an appointment at midday. By 12.30 my tooth had been extracted! I was impressed by the service
Nasrollah Sepehrnia★★★★★
I have had a fantastic experience at Cripps Dental Centre. The team is professional, welcoming, and clearly committed to the highest standards of care. A special thank you to (Dr.) Nicola; her attention to detail, calm manner, and genuine care truly made all the difference. Nicola and her assistant were also fast, efficient, and made the whole process feel seamless. Highly recommended!
Adam Hawksworth★☆☆☆☆
I have been a patient at Cripps Dental Centre for around 10 years, attending regular check-ups and undergoing extensive dental work due to serious issues with my teeth that caused me significant pain. Over the years, I was treated by three or four different dentists. Unfortunately, my most recent experience has been deeply disappointing and frustrating.
Between October/November 2023 and April 2024, I found myself returning almost weekly due to recurring pain and fillings that repeatedly fell out. Despite raising concerns and requesting a proper treatment plan to address the root cause of these issues, I received little support. During my final consultation, the dentist openly admitted she was only “patching me up” and stated there was nothing more she could do, suggesting that my only option was to seek private care.
Feeling completely disheartened, I sought a second opinion elsewhere in the UK. That consultation revealed the true severity of my dental condition, which would require significant and costly treatment. Due to the high expense of UK dental care, I made the difficult decision to seek treatment abroad. For the first time in 15 years, I am now pain-free for over a year and my dental issues seem to have been properly resolved.
However, when I recently tried to book a hygienist appointment at Cripps Dental Centre, I was told they would not clean my teeth because I had received treatment outside of the UK. While I understand some hesitation around post-treatment care from other providers, I found this response unreasonable—especially considering I wasn’t asking for further dental work, just a routine cleaning.
Before going abroad, I had even submitted a formal complaint and requested to see a different dentist within the practice, which was refused. I am simply trying to maintain my oral health now, and I don’t believe it is right for a dental practice to refuse basic hygiene care on this basis.
What makes this more troubling is the contradiction between their policy and what is stated on their website. Cripps Dental Centre claims:
"We offer our services to all members of staff and students of the University and accept patients from the General Public... We employ a full-time dental hygienist to help provide preventive care and when treatment is needed we will give you the information you need to choose the right solution for you."
With 24% of University of Nottingham students reportedly being from overseas, it’s concerning that the practice would deny service based on where previous treatment was carried out. Either this policy is inconsistently applied, or it disproportionately affects UK residents who have been forced to seek affordable care abroad due to a failing NHS system.
While the reception staff have always been polite and helpful, the overall level of dental care I received in recent years was extremely poor. I no longer feel that patient care is a priority at Cripps Dental Centre, and I feel deeply let down after being a patient for a decade.
Charlotte★☆☆☆☆
I tried to get a emergency appointment back in November I was told I'd be put on a waiting list. They rang me a week later to tell me I could attend an appointment that was in 45 minutes of which I explained I was working away and wouldn't get to in time. They then rang me a few days after that offering me two days notice but it was in the middle of night shifts for me and I explained I'd need to see if I can swap my shifts with someone to attend and the receptionist said I could say yes or no immediately if I booked it and then cancelled I'd be fined a cancellation fee and they couldn't hold the appointment while I spoke to my work to which I said well it's safer for me to say no then as I don't know if I could swap my shifts to attend and she very rudely and aggressively said as it was the second emergency appointment I was "declining" she would have to remove my name from the list and I've received no further contact regarding emergency appointments. I ended up having to pay to go private just before Christmas. I understand it's a busy practice and there's clearly high demand but it's the rude and aggressive reception staff that's a serious problem at this dentist. Especially for those of us who have a phobia of the dentist and it takes a lot for us to even call to book an appointment.
Reply to comment made: I was called 3 times total. They never gave me chance to see if I could swap my shift to attend the second appointment offered even when I asked could I ring them right back. They forced me to decline the second appointment offered that is not having a patients best interest at heart that is bullying and coercion. I was working night shifts it's not like I can just nip out in my working day to attend I needed five minutes to call work and that was not allowed by the Cripps reception staff. If that's them caring I'd hate to see how they treat patients on a bad day of theirs.
Alex Brodie★★★★★
Went recently to see Patrick C. Been a patient since i joined at Uni some 20+yrs ago! Fab service from receptionists and extremely tidy and pleasant environment to be in. Even the parking was easy! These are difficult times for the NHS and I’m so fortunate to be a patient at Cripps Dental. Thankyou team!
Anna McAnuff★☆☆☆☆
This is possibly the worse dentist in the world. There are more receptionist than actual dentist, and due to a national shortage of NHS dentists, they've opted to get as many NHS patients as possible off their books or get them to pay for private treatment. They should close the business; the reception staff are sleezy & dishonest.
Mike Parker★☆☆☆☆
A quite shocking service and an awful attitude from the receptionist. I have been a Cripps client for more than 30 years but I guess loyalty and continuity counts for so little in todays world. I phoned to make an appointment as obviously there was a very limited service during the pandemic. Only to be told I had been sent 3 emails and had not responded and had been struck from their client list. I can say hand on heart that never in my life have I had an email from Cripps, only telephone or text communications. The receptionist seemed to be so joyous in telling me that I could no longer attend as a NHS patient but could have a private check up for £100 plus the cost of X-rays. Not a good experience at all after 30 years of complete loyalty apart from not being keen to attend in the pandemic.
I would reiterate that despite their reply below I have never received an email from Cripps EVER. I believe the other reviews to be correct that they are just ruthlessly shedding NHS patients - avoid them. And I would like to remind the receptionist that politeness and respect to a long standing client should be a matter of course, it used to be something that mattered. Judging by the collective reviews - it is not something that matters to Cripps, to be rated as the worst dentist in the world by someone is really going some.
Ben Jeays★★★★★
I've been a patient for over a decade. In that time I've had various dentists and work ranging from check ups and a cleans to a dental implant (thank you Neil and Tej). I have found the quality of work and communication to be consistently high. My wife and daughters have had the same experience. There's a waiting list because dental treatment is in high demand in the UK and the quality of care here is high. Very much recommended.
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FAQs
What is the address of Cripps Dental Centre?
Cripps Dental Centre is located at University Park University of, Nottingham NG7 2RD, UK
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