H.S.Johnson Store in Rugeley

Reviews

1. Barambuc Hubatá ★☆☆☆☆

   Oh, what a delightful experience. The watch that arrived was faulty (it kept losing time). Once I noticed, I contacted the seller, who kindly instructed me not to use Amazon’s free return (wouldn’t want them to pay fees, right?) so they could “have a look at it.” I ended up spending £10 and my time to ship it to them. A couple of days later I was surprised to see Amazon had processed it as a standard return. When I asked the seller, they replied with apologies and advised that I should reorder, and that the shipping costs will be refunded alongside it. We had some travel planned, so I said I’d reorder once back. But when I later messaged them to do exactly that, they vanished and closed the chat. Atm, the watch is listed as available for delivery only in 2026, which of course can happen, but in that case I expect communication, not a Houdini disappearance. Overall, this was truly a masterclass in customer service. In the end, I am having to get Amazon involved just to claw back my tenner. If you enjoy wasting money, time, and being ghosted by a seller, this is your shop.

   almost 11 months ago
2. Peter ★★★★★

   Just received my Roamer watch from H.S. Johnsons and couldn't be more pleased, regular shipping updates and courtesy email definitely goes along way, I will be without any doubts be using this company as my now go to for adding more watches to my ever growing collection. Thank you H.S Johnsons, Highly recommended

   1 year ago
3. Kevin spong ★☆☆☆☆

   Ordered a watch via eBay which was meant to be in stock for delivery in a few days. A few days comes and goes and nothing was delivered so I message through eBay about the delay and got zero response. Now 10 days on from ordering an 'in stock' item I still have yet to receive anything and have had absolutely zero communication from them regarding the delay and eBay have now refunded me in full. I could have dealt with the delay if they had communicated with me and given me a rough ETA but not knowing if it would be days, weeks or longer I had no option but to get a refund. Looking at other reviews it seems I'm not the only one to have such issues either.

   1 year ago

1. Luke Lloyd ★☆☆☆☆

   I have recently begun to receive unsolicited marketing emails from this company. I have searched my email inbox, and see that I had the same issue back in 2016 which I contacted them about and was told I was removed from their email newsletter. Not sure why in 2022 I have suddenly been readded, however it would suggest they still store my data which I am not happy about. Poor practice. **In response to your reply, I have added some screengrabs of the marketing spam you've been sending the past month** "Under the current GDPR rules, you are only allowed to keep this information for as long as it will take to be processed. In other words, you are obligated to delete information that is no longer needed. Not only does this affect data obtained in surveys and customer feedback portals, but it is just as relevant to email storage. It is therefore wise to review any existing email caches in order to determine which addresses need to be deleted from the system. This can be done manually, or completed through the use of third-party automated software solutions. The main takeaway is that you must make certain that your company is in full compliance, regardless of its size or the number of customers you deal with on a regular basis."

   almost 3 years ago
2. cruxee ecom ★☆☆☆☆

   Complete and utter scammers. There is no such thing as customer services. They sent me a faulty item but decided not to adhere to their own return policy.

   almost 3 years ago
3. Sujay Roy ★★★★★

   Found the watch I wanted on-line with a few retailers. However I wanted to buy from a “bricks and mortar” actual high street shop rather than some random warehouse somewhere. H.S. Johnson sold the watch at a highly competitive price and shipped it out quickly and securely the very next day. Received it safely, well packaged and secure in transit. Would definitely recommend this store.

   almost 3 years ago

1. Angela Reid ★★★★★

   I was given a beautiful Rotary watch from H.S. Johnson but the metal strap was slightly too short - I contacted them to see if there was anything they could do about it. Customer Services responded within a day saying they could get extra links - 2 would be free - how many did I need? I replied 3 would be good, how much might I owe them for the third link. The three links were in the post the next day for no charge! I now have a lovely watch that fits perfectly! I highly recommend this store!

   almost 4 years ago

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