Well Pharmacy

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Reviews

1. Jim Murdoch ★★★☆☆

   Well Pharmacy offers a vital service, especially for those managing repeat prescriptions or seeking quick access to over-the-counter essentials. The staff are consistently courteous, professional, and do their best under pressure—definitely the highlight of the experience. That said, long wait times are a recurring issue. Whether it’s collecting prescriptions or getting advice, delays can stretch beyond what feels reasonable. Stock availability is also hit-and-miss; they don’t always have what you need, and substitutions aren’t guaranteed. Despite these frustrations, the team on the ground remains helpful and patient, often going the extra mile to resolve issues. If you’re prepared for a bit of a wait and some unpredictability, Well Pharmacy still delivers on care and professionalism.

   almost 4 months ago
2. Tina York ★★★★☆

   Not very good never get a reply when ringing and waiting forever for medicine

   almost 5 months ago
3. Gaz Davi ★★☆☆☆

   Terrible waiting time at the check out also the phone never gets picked up avoid at all cost

   almost 6 months ago

1. Susan Godber ★★☆☆☆

   rarey able to get good service. waiting to be served is the biggest issue then there's the problem with lots of empty shelves.

   almost 7 months ago
2. Ellie Kay ★☆☆☆☆

   Quite poor customer service from a lady called lorene, she's youngish and blonde, extremely rude to me and my partner. When I phoned up about the experience and spoke to her about it she was defensive and proceeded to give me more attitude. Last time I went in there was an old lady questioning the price of an item and she rolled her eyes and sighed because she had to check. The old lady was polite and was in no way rude or anything. The other lady that works there is older but she is polite and always is very helpful. But the other lady I have never experienced such rudeness from someone who is supposed to help.

   almost 8 months ago
3. Fatalisalegend ★★★★★

   One of the most trusted places you can go too. Really kind staff, no issues. All on point

   almost 3 years ago

1. Marzena Adedeji ★★★★★

   I would like to personally thank you Well pharmacy for their care. Recently I had a bad cut on my finger. I rang GP, they couldnt help me, I went to Boots, they saw it, gave me some bandage and wipes and sent me home saying to buy antispetic cream somewhere else, as they are out of stock. I came to Well Pharmacy to buy actually just this antiseptic cream, and I was astonished with their service. The lady once she saw me, she showed me empathy, quickly fetched warm water, helped me to properly put a bandage on it, put a cream for me. I was amazed, God bless you for your help that day. Forever grateful.

   almost 3 years ago
2. dan sing ★☆☆☆☆

   Been phoning this place for 5 and half hours today from 11.30am to 17.00 pm, in total 34 times with no answer..I'm desperately in need of my medication and was unable to speak to anyone..what a joke totally unprofessional to treat your customers like this..if anyone reading this review is considering joining this chemist do yourself a favour and go elsewhere because you will have nothing but stress like iv had since joining this place. .. Not happy not happy at all..

   almost 3 years ago
3. J “Myfaultforliving” C ★☆☆☆☆

   Yet again the delivery service doesn't work tried after a few years hoping they could give the service they supposed - am very ill and disabled, with no support, but had one prescription sent to chemist on a Monday and Tuesday Dr sent another as dangerous blood levels, took till Friday to get the iron but Mondays prescription is lost on their shelf, I will then get a stern text off the chemist for non collection as they forget I am down for delivery due to my health and disability

   almost 3 years ago

1. E E ★☆☆☆☆

   Phone is never answered for days. It either rings off or cut short. Today 28th September, I was given 3 boxes of medicines that are not mine, thus not having all of mine and someone else missing theirs. I realised it when I got home. I rang them numerous times to notify them but as always, no response. I rang customer service and head office but no response. I sent an email to the Head office but silence. The apple doesn't fall far from the tree.

   almost 3 years ago

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