this store flat out refused to replace or repair an expensive dualit kettle that we purchased here. it broke in less than a year, through no fault of ours. the staff member told us that we dropped the kettle when we definitely did no such thing. the staff member refused to escalate and literally walked away when we asked to speak to management.
Yvonne was absolutely stunning and fantastic and superrrrr helpful!! Definitely deserves her flowers!! Look for this lady I promise you will have a fantastic experience! Will definitely shop here again, she saved my day!!
⭐️⭐️⭐️⭐️⭐️ 5/5 – Absolutely Amazing Service from Leah! I don’t usually leave reviews, but Leah at John Lewis Canary Wharf Branch 9. Ass : CW2018 . We visited the store Today around 2pm. Truly deserves the recognition. From the moment we spoke, she was absolutely amazing incredibly helpful, kind, and gave us spot-on advice. She went above and beyond to make sure we were taken care of, and I honestly left the store feeling so happy and well looked after. In all my life, I’ve never met a customer service rep quite like her. Leah is a 10 out of 10 John Lewis is lucky to have someone like her on their team. She made a real difference to my experience, and I hope she gets the appreciation she truly deserves. Thank you again Leah
I went to get a new perfume, Jimmy from the department provided a great customer service. He had a lot of patience as I usually struggle to pick one I like. He went to look for a new tester when the one of display was out. I finished buying it and another recommendation of his. Than you!
I’m really upset after reading the email sent to me by Asma. I bought an item online just to received a wrong item (Boss perfume) I immediately sent a message on WhatsApp and pictures of the item I received. An exchange was done, I sent the first item on the day to picked up my item and I was sent a coat. I immediately sent JL a message . Today I received email saying the item was sent to me meaning what I said was lies. You must be joking . If someone stole the item and placed a jacket in the box better fish the person out . I need my item asap or a refund
Limited selection due to it being a small branch of JL, but all the essentials. Mega Waitrose downstairs balances it out nicely, but the prices match the postcode. Excellent service provided with lots of willingness, heart and personality from Neem. Retail at it's finest. Thank you for finding my mum a pair of shoes ready for the wedding we're "really excited about".
We bought a new expensive American style fridge from John Lewis. When it was delivered to our kitchen, we discovered a massive scratch on the door. We refused to accept it and asked to take it back, however the guy told us that the procedure is to leave it as is and that they will come back in a couple of days and swap it with a new one. We immediately reported it to both the delivery company as well as John Lewis itself. Got a couple of reassuring emails claiming the issue will be solved soon. However we received a call today from John Lewis saying that the delivery company reported that someone on site actually damaged the item and they aren't responsible. The way the person talked was unprofessional, rude and was rather a rant than a conversation with a customer service. We were confident that John Lewis would handle the case in a fair way but instead they sided with the delivery guys and even claimed that what we say is a lie. This is a totally unacceptable, unprofessional, unfair and shameful service by John Lewis.
Some products displayed on shelves are not in stock. Very limited variety. Staff literally hiding outside of the shopping area just to avoid talking to customers. And that's in addition to extremely poor knowledge of products and clearly visible disdain for their job
This review relates to the café. Range of good quality food from sandwiches to hot meals (it's all Waitrose food so will be good). The prices in the café are definitely more reasonable than other cafés in the Canary Wharf area too, so good place if you fancy a cuppa and a sweet treat. Toilets available too. When we visited there were no hot meals available which was a shame. Staff very friendly.
I experienced very rude customer service at the weekend - I asked a member of staff in the beauty department if they took part in John Lewis BeautyCycle, she said they did and proceeded to explain how the scheme worked - all good I thought. But then when I went to the till they just said 'We don't do BeautyCycle' and when I explained that their colleagues had only 10 minutes earlier told me they did, they just repeated themselves - no apology or anything! It's their responsibility to give customers the right information, but they failed to understand this. And why don't they take part given they have a beauty department? It makes no sense, don't environmental concerns matter in Canary Wharf?! I also found that they don't do in store returns, which are standard across all John Lewis's. They only do Waitrose-style online returns where you drop a parcel off and they post it - meaning customers have to wait up to 14 days for a refund. This is clearly not what customers would expect from a John Lewis, this shop is basically still operating as a Waitrose despite becoming a John Lewis branch! I hope this changes and they start offering the full JL experience, and also that they treat customers with more courtesy.
John Lewis & Partners is located at 16-19 Canada Square, Canary Wharf Estate, London E14 5EW, UK
You can contact John Lewis & Partners at +44 20 7719 0300
You can find directions to John Lewis & Partners by following this map link
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