I'd give them 0 stars if possible, very much same experience as Amina Miah, Im visually impaired... In August I went to them to state my service on the train was really bad, he said he could save me money, and he made my monthly sim only (rolling amount cancellable at any point)....£10 cheaper per month... Mr Nice Guy... did this by signing me onto a contract which on 1st December Ive just realised I had and it runs till 2027... so Ive now got more data I never asked for ,because I barely leave home, didnt use what I had already... a contract I "cant cancel" past 14 days but didnt know I had it so how could I have cancelled...! Worse, offshore Bombay call centres now ... perfect... just cancelled virginmedia for that same thing after 22 years, only because the offshore call centres customer service was dire. PLUS the phone service on the train is still crap! Recently again went in to the shop and Ollie the manager shafted me for a broadband service I went in there to enquire about, what he said it would do and what it actually did, were distant relations...within 4 days I rung to cancel and was told I couldnt do that over the phone with three, I had to go in the shop... really hated my time being wasted, took it back to the shop in time to cancel the contract 2 weeks ago and now still being emailed stuff as if Im still in a contract! My advice as a person whose been happy with three for 7 years is avoid this shop definitely, the commision must be worth the lies! Customer service is hideous.... they smile at you whilst stabbing you in the back!
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Reviews
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Clementine Christenson ★☆☆☆☆
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Cristina Lobo ★★★★★
Super helpful staff. Friendly and understanding. They have never failed to sort out issues I've had with my phone and they let you know about offers that could suit you and are potentially better than what you're on!
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amina miah ★☆☆☆☆
Scammers, the entire company. My elderly, hard-of-hearing father went into the shop because he was having a problem with the phone. He walked out of their with a new SIM contract for £20pm. Hope that shop assistant sleeps well at night knowing that they've allowed this sham company to take money from a confused deaf man for a bit of extra commission. I've also had a terrible experience with this company in the past and gladly paid a £200 leaving fee to get of having anything else to do with them and I would advise others to do the same. 0 stars if I could
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Megan Lugger ★★★★★
Today on 12th September, Jordan was amazing with helping me, he really helped and gave great advice on what phone to buy. Lovely customer service, thanks Jordan
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D “DgReview” G ★★★★★
Good rates, good benefits. The guys are always helpful and very kind. Keiran helped me upgrading my phone and was really helpful overall. Answered all the questions I had.
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Jennifer Jayarajah ★★★★★
Upgraded recently to the new roaming tariff, which is really good value if you’re going abroad. Better than any other provider by miles. Served by JACK who was absolutely BRILLIANT… there were a few teething problems which he took personal responsibility for over several days. He was also extremely patient and not at all judgmental about my lack of tech skills. Really appreciated it Jack… thank you so much!
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Kingdom of Hearts ★★★★★
Best phone deals with great price and good upgrade fee with cheap upfront cost great network
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Ioana Paun ★☆☆☆☆
Avoid this shop and the sales people if you need to upgrade. They lied to me and rip me off and when i went back because i was told by one of them to come back in January to amend something, he tried to hide having “training” or a meeting, his colleagues couldn't decide which one he is in, they sent me home to make a complaint! Disgusted! Avoid Josh! Rubbish customer service! On line or over the phone they are much helpful! I hope i will sort it out with the complaints team!
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Ogbeta Michael ★★★★★
Nice ambiance, friendly staff. Josh was easy to speak with. Glad to be on the three network
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FAQs
What is the address of Three?
Three is located at Unit 29, Drakes Circus, 1 Charles St, Plymouth PL1 1EA, UK
What is the phone number of Three?
You can contact Three at +44 1752 664058
How can I get to Three?
You can find directions to Three by following this map link