From start to finish some of the best service I have experienced. AJ and Adam! The quality of the jackets and embroidery is incredible. Thank you for an outstanding product and service.
Since the day I started my business, I’ve trusted KitWorld for all our uniforms. The quality of their clothing is unmatched, and their customer service is truly exceptional, consistently going above and beyond. This company delivers every single time. Thank you, KitWorld, for your outstanding products and support.
I had bought a youth football kit from a different supplier online and needed numbers printed on the back asap. They listened to my request and despite the fact it was a very busy time for them, they managed to get the printing done days earlier than I needed. Very impressed with the quality and customer service and will shop there again and recommend to other sports teams, friends and family.
DON'T FALL FOR Kitworld Ltd's PROMISES OF GOOD CUSTOMER SERVICE AND REPLACING FAULTS WITH NO HASSLE, I DID, AND I SERIOUSLY REGRET IT!!! Terrible customer service, 1st sample order was SHOCKINGLY different from the designs and materials requested, customer service rep responded very childishly to my perfectly reasonable feedback. Replacement order came in and seemed better, but then started falling apart at the seams after 1 use and wash. They tried to blame me for tumble drying the garment, but as I pointed out, any item of clothing designed for MMA or any contact sport that falls apart after going through a tumble dryer once is terrible and not fit for purpose. I always tumble dry all my training gear multiple times a week, and it's lasted for years. Kitworld have a level of arrogance I've never seen before, no quality control, no respect, but still believe they provide top quality sports wear, which is a huge deception. Kitworld tried to blame me and cut me off from service for asking them to pay for returns postage (WHICH IS THE LAW FOR FAULTY PRODUCTS) instead of apologising and taking responsibility. Trying to blame me for how much money it cost them to fix THEIR faults with designs that weren't right and replacing faulty garments. I've dealt with a lot of custom clothing companies over the years, but Kit World are by far the worst! P.S. Sorry for CAPS, but this is how their customer service reps respond to complaints, so I thought I would return the favour. I hope this review finds any new potential customers before they fall into the trap of dealing with such a misleading and disrespectful company. EDIT: Response to Kitworlds reply... Absolute lies!! You really are completely deluded arent you! I have records of our entire conversation in writing and because you are once again trying to discredit me and blame me, I am going to systematically go through the entire conversation from whatsapp and email, take screenshots and add them to this review, showing that I am telling the truth about your disgraceful company. FYI, there are a couple of reasons why I haven't returned the products to you. Firstly trading standards have told me to hold off returning them until they have investigated and can offer me correct advice. Secondly, because your "FULL REFUND", isn't really a full refund, is it? You are saying you won't return the money for the vectored images, which I paid you for specifically to use with your company and I don't want or need them for anywhere else, The new company I am with don't require them as they have their own in house designers doing it as part of the costs, and they have copied my images exactly, unlike your faulty images which were significantly different, even on the ones I accepted. So I have gone back to trading standards to seek advice about you saying full refund and not meaning it. Thirdly, I have thrown away half of the garments from the first faulty sample batch because you said you didn't want them back, and they were faulty, so I saw no need to keep them, I have an appointment with the CAB next week and I will be getting them to chase you for every penny you owe me. this is far from over.
What a fantastic company from start until finish. Communication and questions answered quickly and from ordering, payment and delivery was 5*. Will be ordering from them again and would highly recommend.
Poor customer service, no response to emails and when you do speak to someone they come across rude and don’t offer much help Over 2 month wait for product to be delivered (ordered 4/11 being delivered 18/1) Wouldn’t use them again
Outstanding customer service. Extremely helpful, excellent communication. Can't speak highly enough of Adam and the help he has given.
Shocking service have e-mailed 5 times no reply and phone seems constantly engaged ( must be left of the hook) was promised that kit purchased would arrive on time and however no one can give me a tracking number!!! Won't be recommending this company.
What shocking service. None of the staff seem to communicate. You speak to one person, they tell you something and then you speak to someone else and they tell you different. Waited 4 weeks for my order and when it arrived it was wrong. Dan (owner I think) is one of the rudest men I have every had the pleasure of speaking to. SHOCKING.
Kitworld Ltd is located at 319-320 Faraday Rd, Cattedown, Plymouth PL4 0ST, UK
You can contact Kitworld Ltd at +44 1752 265533
You can find directions to Kitworld Ltd by following this map link