Dinnages Ford Brighton Brighton, Brighton and Hove

Reviews

1. Gregory Deacon ★★★★★

   I have dealt with Olly Wykes over a number of years and he is always extremely helpful with any purchase. He is never pushy and is always happy to talk through options.... In my case on a number of occasions!! He's that good that I have followed him from the Haywards Heath branch to Brighton to purchase my next vehicle. First impressions of the Puma Gen-E is very positive, a typical Ford to drive with some interesting extras in an electric car and with the added bonus of a free wall box, free electric miles and 5 year warranty. I have always found dealing with Dinnages Ford a very positive experience.

   almost 8 months ago
2. Ali Davis ★★★★★

   My new (second hand) Ford had some outstanding recalls. Booking an appointment to have these seen to was straightforward and I was offered a mobile service to do these at my home. Patrick called before he arrived, was friendly and professional, and cheerful despite the rain and snow! Issues sorted quickly and the whole process was hassle free. Excellent service.

   almost 9 months ago
3. jaspal singh ★★★★★

   I had a great buying experience with Olly Wykes. He was knowledgeable and gave me the best pre purchase advice regarding the car specs and understood that I wanted my brand new car to be in tip top condition since I was travelling from quite far away to pick up the car. I was satisfied that this was the case on the day of collection and would buy again from Dinnages Ford.

   almost 9 months ago

1. stenbozip ★★★★★

   My van was recently in for its service and I was informed it needed new brake discs and pads on the front. I had already authorised these to be done as the van has covered over 140000 miles and always being in the motor trade myself am aware of wear times on components, but I was informed that only the fronts needed doing and rears would last until next service...( I had budgeted for all four to be replaced.) I consider this great honest customer service. Dinnages Portslade ,Brighton have always given me excellent service from start to finish since owning the van from 2021 and I would not trust my van to anyone else.

   almost 10 months ago
2. David Beales ★★★★★

   Dinnages have sold and serviced two vechicles for me over the past four years. The sales team here, in particular Sam, are absolutely excellent. Clearly walking through options, supporting test drives, following up and guiding you through the purchase process. In particular I have been impressed by Sam's after sales support and with how quickly I have had queries, emails and calls responded too. The service team have always tried to accomodate my needs, in particular trying to work pick up and drop off times around school runs or work days in the office. I would absolutely recommend this dealership to anyone that is considering the Blue Oval (Ford) as an option for a new vehicle.

   1 year ago
3. Lucy Ware ★☆☆☆☆

   I’m not the type to leave bad reviews but I’m honestly so disappointed with this company. Purchased a car last August from here after knowing a few people who have bought a second hand car from Dinnages so it was a no brainer when it came to getting something newer than I had. Found a 3 year old car, way more advanced than what I had. Going through all the regular channels before it was handed over to me. MOT was done, only one advisory which was the tyres were on their way out. Queried it before the keys were handed to me and told they were changed. Fabulous. Six months later a message flagged on the dashboard. Needed a filter changing aka needs a service. I wasn’t told it would need one six months down the line but needs must. Booking one a whole different ballgame, bought it down straight after working a nightshift after being told it would be an hour. Four hours later I finally get the breakdown of the service, six hours later I was finally able to pick the car up. During the service the tyres were brought up again, I told them I was told they had been changed six months ago. Firstly someone said they were changed to ‘cheap’ tyres then someone else came back to me saying they’d never changed the tyres on my car. Ever. The break discs also needed doing. After a ‘follow up’ call three days later I expressed my disappointment, never spoke to the lady in charge of customer service again I was just handed to one of the mechanics. I was told they’d do some sort of ‘deal’ in fixing the discs and tyres ‘when they need doing’. This was just over half way through January. I know I didn’t purchase a brand new car, I’m fully aware of that. But considering you charge next to new and you can’t even change a couple of tyres that borderline nearly failed the MOT is unbelievable. Keep searching if your looking for a ‘new’ car cause this isn’t the place.

   almost 3 years ago

1. Ian Benn ★★★★★

   Just wanted to say what fantastic service I’ve received from Luke and Ian today regarding the service that was carried out on my vehicle today. The work was carried out in double quick time and they even carried out a valet as well. Brilliant service.

   almost 3 years ago
2. Paul Samuels ★☆☆☆☆

   Initial sales when purchasing my Puma was very good, there was a fault with the car and a part was ordered and car booked in.I agreed to wait as I was told an hour only to find out from someone in the service area it would be two and a half hours.The car was then booked to be collected and brought back to me , which considering the car was brand new and less than 6 months old only right. Being told the car would be valeted and cleaned I was appalled when it was returned in such a state and said" so the car didnt get cleaned then", and was told by the driver he saw it being cleaned.The marks were on the car when it left in the morning . The photographs show the car was not cleaned and should never have been allowed to be returned in this state.

   almost 3 years ago
3. CARA MITCHELL ★★★★★

   Bought a second had car from them at Dinnages Ford Brighton. They were so helpful, friendly and professional. Since my purchase in July the aftercare has been amazing. They are so helpful and continue to support me, even with my silly questions. The manager (Lewis) goes above and beyond to make sure all the customers coming through the door are dealt with as if they are the only customers for the day!

   almost 3 years ago

1. Sean Penney ★★★★★

   Popped in here to look at a new car, found the staff to be friendly and accommodating. This was the only Ford dealer within Sussex/Surrey to have the car that I wanted in there showroom.

   almost 3 years ago

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