Caffyns Volkswagen Brighton Brighton, Brighton and Hove

Reviews

1. Ramin Taibzadah ★☆☆☆☆

   I took my car to this VW dealership for a routine service on a Thursday 4th of December and collected it on Friday 5th of December The first thing I did when I got home was check the dipstick, and the oil level and colour were exactly the same as before the service. The oil was still below the minimum mark and completely dark, so it was clear nothing had actually been done. I had taken before and after photos, and the condition of the oil was identical. I went back on Monday to raise the issue, and instead of being honest, a member of staff tried to be clever. He took the car round the back and added a bit of fresh oil through the engine bay to mix it with the old oil, then brought it back to me as if I was mistaken. He genuinely thought I would not notice, but the photos and the state of the oil made it obvious what had happened. This experience has completely destroyed my trust in VW at this location. I paid for a service that was simply not carried out, and I left feeling as though I had been scammed. It is very worrying, especially for customers who might not know what to look for. I would not recommend anyone come here. They have not been transparent or trustworthy, and I will be sharing this experience in several groups and chats. Save your money and avoid this dealership.

   almost 6 months ago
2. Chris Such ★★★★★

   Having identified the target car at Caffyns Eastbourne, it was quickly delivered to Caffyns Portslade, test driven and sold to me without fuss. The sales staff were polite and helpful and explained the car software correctly. Thanks to Richard and Matt.

   almost 6 months ago
3. Eleanor Thomas ★★★★★

   A huge thank you to Conor for helping me purchase my new car! The whole experience was fantastic. He was not only professional but also genuinely personable, which made me feel comfortable asking any questions throughout the process. Everything was handled efficiently and the car was ready within about a week. I’d highly recommend Conor and VW Brighton to anyone looking for a great car-buying experience.

   almost 6 months ago

1. Tahsin Ahmed ★★★★★

   Purchased my car last Saturday and the service by VW Brighton was brilliant. Richard Price was really kind, attentive, answered all my questions and walked me through the entire process. He is very professional and I am super pleased with the customer service and of course my new car! I would highly recommend VW Brighton. Thank you for such a seamless experience!

   almost 7 months ago
2. Anthony Mancuso ★★★★★

   Bought a VW Golf R was the smoothest car-buying experiences ever. The Golf itself has been amazing so far drives like a dream, feels solid, and is way more fun than I expected. But what really stood out was how straightforward the whole process was. Conor kept me updated the entire time and made sure the paperwork didn’t feel like a headache. If you’re thinking about getting a VW, I’d 100% recommend going through Conor. Smooth, simple, and genuinely a great experience.

   almost 7 months ago
3. Hugh Potter ★★★★★

   Excellent experience recently at the VW garage. Specifically with Joe and Ben; both taking the time to talk through all available options and ensuring I was happy. Would visit again in the future without a doubt.

   almost 3 years ago

1. Gary Springett ★★★★★

   Quality product at expected prices. Highly welcoming reception every single time. Top notch service centre and top notch service manager Matt. Whoever has dealt with him would have to agree that Matt does his level best every time. He truly knows customer service and retention. My car is a challenge but we get there every time and you’re helping to keep a much loved 22 year old family owned Golf GTI on the road. Thank you so much!! You’re a real credit to yourself and Caffyns. Happy new year!

   almost 3 years ago
2. baris yildiz ★☆☆☆☆

   I have been taking my car in for the same flat battery issue numerous times over 2 years. Last time i took it there I have been recommended to change the battery for over £400 as these type of batteries have faults inside. I told them that battery is on warranty as it has been changed less than two years. They changed their mind to replace battery and charged me £99 for diagnostics again. This is my first ever Google review you can understand how frustrated I am.

   almost 3 years ago
3. Lyn McSorley ★☆☆☆☆

   Disappointing service received from this garage. We drove 100 miles to view a 5 year old Golf fully intending to buy it. We paid a holding deposit but it had to go to body shop as there was a small dent to repair. On viewing, there was no service history for the first 20k miles and there was paint bubbling around the rear off-side wheel arch (likely corrosion), so we drove 100 miles home empty-handed. Disappointed that we had to find the problems rather than being told them. We went to a reputable main dealer to avoid this happening.

   almost 3 years ago

1. Watersk 10 ★★★★★

   We are on our 3rd Vehicle so far with VW , and every time we always receive 1st class service .Kayle at VW Brighton always on hand to help us with any enquiries and I can not fault the sales, down to the service department and aftercare . We recently purchased a car for my son and he was totally overwhelmed with the fuss they made for him when we went to collect his car , made him feel very important like a valid customer which is great .

   almost 4 years ago

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