There isn't a fault I can find with the guys. Over the years they have always been helpful, welcoming, friendly and informative. However recently I had an unfortunate experience with a new member of staff. A young woman. So pole opposite to my years of experience. What a shame.
Wow, what a rude and unhelpful staff member they have there. Asked for help and got a sarcastic rude and unhelpful response.. Told him what I thought of him and walked out !! Absolutely amazing.. If he was one of my team he would have been given the bullet, clearly he is in the wrong occupation. Suggest a change of job away from front line public service...
Knowledgeable friendly staff that recognise regular customers. They will offer comparable alternatives if your item is not in stock or if in a rush tell you who else may stock the items. Good prices and great sale/clearance deals.
Not my nearest store, but the one that usually has items I need in stock. Always worth checking availability to avoid disappointment eh?! Simple, easy to use and the products are of good quality.
Great little store. Very helpful staff and they usually have stock of the items that you want. Staff also very good and help with a "have you got a thing that does this?" type queries.
A friend has kindly been picking up suppliers for me since February and charming Trent at the Lewes branch wouldn't permit him to collect order number 34 today, refusing to serve him and even hung up the phone with me! Great customer service NOT, refusing to verify me over the phone and fully expected me to make the 40 mile round trip to produce ID for an account purchase! Strange as other purchases have been over the magic £100 order value and it begs the question why be so rude and awkward, prompting other customers to insist on my friend being served and waiting their turn in the queue? Trent civility costs nothing, behaving in this way with an audience damages Screwfix's reputation and yours. Screwfix's product offering is not unique but their point of sale is, just not tonight.
Screwfix Lewes is located at 2, Southdowns Business Park, Brooks Rd, Lewes BN7 2FB, UK
You can contact Screwfix Lewes at +44 333 011 2112
You can find directions to Screwfix Lewes by following this map link