The Spa at St Giles Beauty Salon in Norwich

Reviews

1. Sian Heighington ★☆☆☆☆

   Absolutely abysmal service. Husband booked me a birthday massage and added to my notes (at the time of booking - which was well in advance) that I'm currently pregnant. I turn up at my appointment on time and not only am I met 15 mins late, I'm met with a poor attitude only to be told that my scheduled massage can't be offered as the pregnancy trained masseuse wasn't available (there is no option at booking to select a specific massuese). When asked why we weren't called about this beforehand to save us the travel and time wasted waiting for the appointment (and time off booked from work) - again with a less than acceptable attitude - I was told they they had only just looked at my notes. The only apology I received was when I was so shocked by the abysmal service that I walked out. Never again will I book here and never again will I recommend this place to anyone!

   1 year ago
2. Fabio Miani ★★★★★

   Beautiful place in the heart of Norwich. Very experienced and welcoming therapists. I had a back, neck and shoulder massage and it was one of the most relaxing experience. Highly recommended.

   almost 2 years ago
3. Megan O’Daly ★★★★★

   Lovely staff and the atmosphere is so relaxing. There's a lift and stairs so it is wheelchair accessible. As this was my first massage they were ever so lovely. The only regret I have is that I didn't catch the girl who did my massages name to say to go to her.

   almost 2 years ago

1. Samantha ★★★☆☆

   I've had two treatments here so far, the first was 1 star and the second 4.5 stars, hence the middle rating. For the first time I visited, I booked the 50 minute April offer, and whilst the treatment itself was fine, I arrived about 10 minutes early for my treatment, got shown in 5 minutes early and was out within 28 minutes, including undressing and dressing at beginning/end. I queried with the therapist and asked whether it was normal for a 50 minute treatment to be around 25 minutes duration, and she said yes, usually you would get 25/30 minutes actual treatment for a 50 minute booking. I've never been short-changed like this at any spa or treatment rooms I've been to previously, so was really disappointed in her answer. I wasn't going to go again but a close friend wanted to have a facial there, so I said I would give it a second chance. This time I had a different therapist, Georgia: the treatment was lovely and included lots of scalp massage, and she actually performed a full 55 minute treatment for the 60 minute treatment I had booked for. Such a shame that the first therapist didn't do anywhere near time wise what she should have done, as this type of behaviour really lets the prestige and reputation of a spa down.

   almost 3 years ago
2. Lucy Taylor ★★★★★

   My friend and I both came to The Spa on the 25th of February, we each had a package. I had the Bliss package and it was carried out by Jasmine, who was absolutely lovely. On arrival, the reception was calm and warm, and when entering the room it was very dimly lit which was instantly soothing. I had a body scrub, massage and facial and i'm not embarrassed to say i nodded off a couple of times from the sheer relaxation! The heated massage table was a huge bonus as well. My friend had the detox package and she was equally happy with hers. We both left feeling very attended to and vowed to return again, hopefully fairly regularly! Thank you to Jasmine and The Spa for making my visit so very pleasant.

   almost 3 years ago
3. Skip J ★★★★★

   Friendly and welcoming with excellent treatments. Would recommend.

   almost 3 years ago

1. tina mabey ★★★★☆

   Lovely peaceful place.... So clean and comforting Treatments were good Staff very friendly....

   almost 3 years ago
2. Marcie Ford ★★★★★

   Had a delightful muscle melt massage and reflexology foot treatment today. Cannot recommend The Spa highly enough! Felt pampered and looked after from the moment I arrived until I left. Absolutely delightful young lady did my treatments that I would hope to have again. If you're thinking about booking a treat for yourself, just do it, you won't be sorry.

   almost 4 years ago
3. Ana Claudia Faria ★★★★★

   Loved the muscle melt massage!! Raquel performed just the right amount of pressure and it was so relaxing, I will definitely come back. Also, super professional and extreme clean and peaceful environment... 5 stars :)

   almost 5 years ago

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