Ernest Doe Wymondham

Reviews

1. Dorian Freeman ★★★★★

   Fantastic staff very helpful highly recommend using them

   1 year ago
2. Ian Foreman ★☆☆☆☆

   Ernest Doe used to be brilliant, servicing chainsaw, strimmer/brushcutter, hedge trimmer and mowers, however their service has declined markedly over the last 2 years. Took strimmer in due to not maintaining power, was advised to take fault diagnostics check and advised 1 to 1.5 wks to resolve. Received call to say it needed a carburetor clean and new diaphragm and was given a price, was fine for Ernest Doe to proceed. Heard nothing for over 2 weeks, tried multiple times to get through on phone without success. Finally got through on Friday and was informed delay due to engineer going to college and wrong part ordered, I raised a complaint, put through to Gary who said right part ordered wrong one sent. Received a further call an hour later now saying they cannot fix it because Strimmer is discontinued, this should have been realised at the time of fault diagnosis, so 3 weeks of my time wasted and they have audacity to still charge for the fault diagnosis. This debacle comes on top of the extortionate charge when servicing my ride on mower last year, with huge hours used without clarifying cost before proceeding.....belt broke first trip out after the service, got Ben Burgess to fix issue with mower. All my business is now being moved elsewhere plus Trading Standards will be notified.

   almost 2 years ago
3. Lynsey Mccloy ★☆☆☆☆

   If I could have put a minus I would, I will never go back here, I was totally ripped off to the tune of 18 hours Labour for a basic lighting upgrade and basic service on a trailer. Did try to call, could never get through, had to go into the branch to get any information at all even then was left waiting then left with no choice but to leave it there. Emailed the branch, the manager and the main Ernest Doe website email and not a word back. Now with citzens advice, tired of trying to reach anyone at the actual business. IF charges were legit could have proved it with job cards etc, not even a courtesy of response to numerous emails. Hence this post. Avoid.

   almost 2 years ago

1. raystar73 ★★★★★

   Excellent customer service, kept me updated daily on the progress of the item I had ordered.

   almost 3 years ago
2. Hugh Clarke ★★★★★

   A superb selection of garden machinery and spares, clothing, oils, and much more. Don't usually have to wait long. Very good.

   almost 4 years ago
3. Roy Poole ★★★★★

   I was extremely impressed with the excellent customer service that I received from the manager of my local branch at Wymondon in Norfolk. I phoned to make an enquiry in the morning regarding a Hayter lawn mower I had seen on their website and by late afternoon it was delivered personally by the manager to my my doorstep. Whilst with me he gave me a full demonstration of the mower and allowed me to keep the mower to test out myself without taking any form of payment! I was allowed to keep the mower to test out for as long as I needed to. Within 30 minutes I was using the mower to cut my front lawn. So impressed with it I called the local branch the next morning to make payment. I wish I could remember the gentleman’s name because he really made my day.

   almost 4 years ago

1. Christian Major ★★★★★

   As a novice looking for a first chainsaw, the advice we got from Kevin excellent. Very thorough and informative, but not pushy. He recommended a Stihl MS180 which has turned out to be perfect for my needs and within my ability to handle. Great job, thank you Kevin!

   almost 5 years ago
2. John Chambers ★★★★★

   I brought a sthil saw from there but was also very impressed by what they had available in the store will definitely be purchasing things from there again in the future

   almost 5 years ago

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