📍 Address: 420 Swan Valley Way, Northampton NN4 9BB, United Kingdom
📞 Phone: +44 800 088 6605
🌐 Website: fisherpaykel.com
Robin attended my address to deal with a faulty filter fitting. He was punctual, polite and carried out the work in a diligent manner, explaining what he had done, would be happy for Robin to attend my house in the future if the need arose.
Really great service today - call out for a fault. Robin, our engineer kept me fully informed of his time of arrival which avoided a long wait in. Sorted the fault and also gave some valuable advice of best practice for our freezer draw. Very pleased with the outcome - it is always frustrating when something goes wrong but its all back up and running very quickly
Robin was great. Clear messages / calls re:ETA and friendly and efficient when dealing with the fridge. Would definitely recommend
Just had visit from Robin a Fisher & Paykel Engineer. He was Excellent. Professional, knowledgeable and very helpful. The online appointment system was a user friendly and simple. We were regularly reminded of the appointment and provided with calls and a useful tracker system to know when Robin would arrive. Very impressed.
Excellent, prompt customer service. Robin the engineer let me know his ETA , was on time, efficient and friendly. Problem sorted in no time! Very pleased.
Appalling service. Ringing through to New Zealand who clearly don’t care and never ring back. Promised replacement fridge after two attempts to fix, but still no confirmation of when after 2 weeks
Never will I be foolish enough to buy from this company.Fridge arrived damaged-4 months later still awaiting a replacement. Thought buying a 'high end ' product would be reflected in their customer service.There is NO customer service.
On 1st October the engineer was unable to fix the freezer door problem and a replacement fridge freezer was ordered. On Jan 28th Ash and Seb arrived with the new one. Before all the work of taking the old one out and bringing the new one in he wanted to check the problem. He found the fault and fixed it! What a clever and professional team they are. You sent the best and we are delighted.
Cant get hold of anyone! I have sent multiple emails and tried to call in but no one picks up. Customer service 1/10. I returned an item under the no quibble policy. They took 1 months to collect the item and now its another month later and no refund processed! Absolute shambles of a company. Do not recommend! I called in again 8am. Spoke to someone in New Zealand called Melissa. She said she would put me through to resolution team and they hung up on me! Might be a phone problem but it needs to be fixed! I tried again straight after and hung up on again. Very disappointed. I have raised a chargeback claim with my bank. Avoid this company based on customer service at all costs! Imagine if you equipment breaks down!
Fisher & Paykel Appliances UK is located at 420 Swan Valley Way, Northampton NN4 9BB, United Kingdom
You can contact Fisher & Paykel Appliances UK at +44 800 088 6605
You can find directions to Fisher & Paykel Appliances UK by following this map link
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