If I could give this shop negative stars, I would. Saturday afternoon just one person on the tills and no other staff to be found. This is not a one off but rather the situation almost every time I go. This store really needs better management. Perhaps someone who actually cares about their staff and their customers.
Outstanding customer service from… Outstanding customer service from Wickes Northampton today .14/11/2025 this morning. The lady with the ponytail and the man at the till were very helpful thank you so much. 18 Tyne Road, Weedon Road Industrial Estate, Northampton Northamptonshire, NN5 5AF, GB18 Tyne Road, Weedon Road Industrial Estate, Northampton Northamptonshire, NN5 5AF, GB
I needed several items, so looked for a basket to shop with and was told they don't do baskets, only big trolleys. I had to juggle the items as I went around the store, including sharp tools and bottles of solvent as staff just stared. Not comfortable or safe! I couldn't find one particular item I needed, despite checking online beforehand that they had plenty in stock. The place where they would be expected to be on the shelf was full of different, incompatible items. After wandering around for ages, I asked a member of staff who told me they probably didn't have any if it wasn't on the shelf. I told them I'd made a trip especially for that item and they just shrugged. As I was about to go to the checkout, another staff member took me aside quietly and asked me to wait while they went to the staff-only stock area. They brought me one of the item I needed and told me in a hushed voice that sometimes they have items but nobody bothers to put them on the shelves. I saw another customer at the checkout trying to return a faulty item and the manager's attitude was very poor. She didn't apologise to that customer, but treated him with rudeness as if he was a nuisance. I will never shop there again and would not recommend the store to anyone.
not worth one star but wont let me post till i clicked on it .myself and my 77yr old mum who's also blind went in to buy a shed and paid also for construction, £1400 in total( wasn't told/aware they use an outside company for sheds , ) the shed arrived and we let them know it was delivered they asked for photos of area it was being placed ( bottom of garden on slabs) they then ( the shed company) refused to erect it saying it needed a base (the shed has its own flooring) which the shop did not inform us , my mum then had to employ different people to come erect and the shed was dishevelled , the door doesn't line up, there is bowing and open gaps in the sides ( easy accessible for rodents etc, ) and other defects .my daughter got in touch with Wickes about this and long story short after nearly 2 months we still haven't got her money back ( the 4 hundred from forest who supplied the shed and were supposed to build it ) and now Wickes are saying as shes not got online banking and shes used my daughters email (again told them shes 77 and BLIND) they cant refund the money . after many phone calls and excuses thieve offered her a voucher in store which at present there's nothing else she needs. so if your buying anything from Wickes please bear in mind if its faulty you may not get any money back or the excuses via phone calls,
Good range of tiles, found exactly what I needed for my bathroom :)
I have been in there recently and purchased items and when you get to the till its dearer. Also today purchased six bags of coal for 46 pound git to till and it was 48 When i challenged them they appeared not to believe me I said go and have a look st ticket. I was in the right. I never got my refund back. Because they did not have a clue on reimbursing me. And the que at the till was building up. Clueless and did not get apology. Good old B and Q from now on
On returning a piece of faulty equipment, the service was fantastic, friendly and efficient. Placing a materials order for delivery was easy and the comms leading up to the delivery was very professional. Keep up the great service.
Absolutely joke running of the store. Website had two itemS in stock - told on phone only one in stock, refund one and take other. Accepted. Got to store refunded both items. Had to pay for the item again with two previous items due to go back in my account in 5 days. So far £210 down. Paid for the item online again as wallet at home (given I was supposed to click and collect). This has taken 45 minutes of my time. I’ve paid for the item and taken it out the store - a member of staff comes running out with a little head set shouting “theft” and that I had stolen the item across the car park. Incorrect. A simple click and collect to make things “faster” is a nightmare at this store. Will not be returning here. B&Q is certainly better and worth the extra 10minutes drive, as it would still save me way more time.
Wickes is located at 18 Tyne Rd, Weedon Road Industrial Estate, Northampton NN5 5AF, UK
You can contact Wickes at +44 1604 753221
You can find directions to Wickes by following this map link