Bowthorpe Medical Practise Hospital in Norwich

Reviews

1. Lisa Marie Wesley ★☆☆☆☆

   Would leave a high minus point if I could Apart from Dr Rumsby this surgery is uncaring They DON’T listen to patients at all. They never keep their Reception staff for long . And the practice manager never sees patients when they ask about concerns about the surgery I was told to move surgeries if I wasn’t happy after having a mental health crisis last year with No help from them. I apologised to the receptionist I was shouted at and then moved to another surgery in the city on the advice of another ex patient

   almost 8 months ago
2. Amelia Holmes ★★★★★

   10 STARS !!!!!!!! Love everybody here, always get quick service respond within 12 hours even though I clicked can wait a few days, toilets are very clean, and complimentary hand sanitiser, they even have automatic doors, what a vibe, recommend to anyone who needs to see a doctor or for a general chat. LIVE LAUGH LOVE.

   almost 8 months ago
3. melissa ★☆☆☆☆

   Would leave zero stars if i could 2 really bad experiences 1 was having to beg to be referred to see a gynaecologist after being in agony and dismissed my symptoms and second time was today the phone-call left me feeling emotionally drained and doctor was extremely rude and had a stigma for mounjaro for some reason. My husband has to literally force me to attend appointments. Because i know i will just be watching them tap on the computer and be dismissed as quickly as i came through the door. Walking out those doors knowing you're alone is the worst feeling.

   almost 9 months ago

1. Kat Hogden ★☆☆☆☆

   Receptionist dont pass msg on they think they are drs and are very abrupt no empathy or compassion drs seem uninterested in helping and have a terrible habit of putting everything down to depression!!am trying to slowly withdraw from zopiclone after years of being on them read up abt how to do it safely and supervised as withdrawal symptoms include hallucinations and seizures im 62 and live alone so its obviously got to be done slowly and carefully one of the drs took it upon herself to just suddenly stop them!!!! Without any help for withdrawal symptoms I couldn't do it ..it was to unsafe so had to start buying the zopiclone on the web!!! They are doing nothing to help me and the dr that just stopped them could have caused me some serious problems I will be putting in a official complaint....I rang tues to ask for phone call to find out where we are at and got a txt bk saying g dr will ring me dec 1st!!!!! Another month of illegal zopiclone God knows what's in them if there was a drs closer id definitely leave this awful one but its closest and im disabled n dont drive but am appalled at the behaviour of drs and rudeness of reception staff id like to give it a 0

   almost 9 months ago
2. Chloe O Connor ★☆☆☆☆

   This surgery is really going up and down and I don't think it will ever be good! Receptionists are rude, They do everything on triage so people end up going to A&E because they can't get an appointment with the doctor. They don't take you seriously or don't listen to what you have to say, Got laughed at over the phone yesterday when I asked what my blood tests are for. Honestly I had a phonecall from Dr Obvious Chikore yesterday who couldn't get me off the phone quick enough when I was talking about serious stuff!!! Like it is your job to help patients this place does far from that honestly would give you 0 star if I could!!!!

   1 year ago
3. Chris Vincent ★★★☆☆

   This is a doctor's surgery but there was only one patient waiting! A queue for reception but everything has to be done online which is absurd when the receptionist could have done it. Not impressed. Quality of service has seriously gone downhill.

   almost 3 years ago

1. Patrícia Figueiredo Pereira ★☆☆☆☆

   I called in 17/01/2022 this GP to inquire about registering a new patient and an operator was rude to me insisting that I could not register with that GP and on my app according to the Postcode the registration could be done between codes postcards NR1 to NR7 instead of politely informing that the registration needed to be as close to my house as possible, but she slammed the phone down in my face.

   almost 3 years ago
2. Padr3 Cizauskas ★☆☆☆☆

   This place is horrible. I'm with them for over 5 years I have psiorasis that need to be treated. In 5 years I managed to book maximum 4 appointments 2 related to psiorasis. I had to remind them to send my prescription to the pharmacy, been waiting for over 2 moths until I received. Little tube for my psiorasis that last me only 2 weeks. This week I'm off sick so I booked appointment for Friday for my tendon pain. Went there and guess what. Been cancelled without any notice. Avoid this place.

   almost 3 years ago
3. Dale Tikasingh ★☆☆☆☆

   Don't bother trying to get care, it's been hard work for some years. Unfriendly online forms which take a long time to get processed. They are probably causing people to get worse or even die...but doubt they care otherwise they would improve.

   almost 3 years ago

1. Simon Thorpe ★★☆☆☆

   The receptionist said I have to book online. Is this not a receptionist's job? So I tried .., I really tried. And tried and tried and tried again. It cannot be done. Yet, there are three people in the waiting room. What's their secret? How did they do it? The mystery deepens ...

   almost 3 years ago

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