Shambles of a fishing section take weeks sometimes months to re stock especially bait! In need of a drastic change of who ever is in charge of that section! Considering 2 angling clubs in that area you would think they would make more of sn effort
One of my go to places for fishing and walking equipment amazing staff very friendly and helpful always seem happy to chat to customers and help anyway they can really good prices made even better if you pay £5 a year for a members card
I placed, and paid for, 2 orders online- 1 for a Berghaus 600XL Nightfall air tent (to be collected from Swansea) and 1 for 2 carpets and 2 footprints for same (we already own 1 tent). Placed both orders on 2/8/25. We received the 2 footprints on 6/8/25 and an email to say the tent would be available for collection on 9/8/25. We went to collect the tent on 11/8 to be told the order had been cancelled and to check my bank and emails. Nothing in junk mail and no refund in bank. No sign of the carpets either. Called Customer Service (waited 31 minutes to get through). Ryan was as helpful as he could be, saying the order had been cancelled by Go Outdoors due to no stock and that no refund had been arranged by whoever cancelled the order. Ryan arranged the refund with Finance Department. I requested Ryan check the other order for the carpets; these are also out of stock. I shall be taking the footprints back as these were bought as bundles and I think Go Outdoors would have trouble crediting a partial order. The website does not show current stock levels, yet they happily took over £800 from me for orders they could not fulfil; THIS HAS GOT TO BE WRONG. Update 27th August. My wife visited Swansea Store to buy a waterproof jacket. Whilst there, she enquired whether the Berghaus 600XL Nightfall air tent was in stock; it was. The tent came up a lot more expensive than the one previously ordered, paid for and subsequently credited. The manager viewed the original order and met this price. Still issues with carpets as it is not known when these will be available. Footprints show as £0.00 on delivery note, so cannot use online returns. Another call to Customer services needed. Due to actions of manager, I'll increase to 3 star rating
Always shop here for outdoors related things. There is allways decent choice. The store discount card is worth it, also i can use my defense discount card onto. Every little helps.. definitely a repeat customer
Always friendly and helpful staff, plenty of stock, always got loads of sizes and quantities of everything. Dog friendly too.
Great stuff, but not much new stock at the moment! Staff really helpful and kind. A good favourite.
This place is a joke. Always loads of staff walking around doing nothing. And one person on a till with lines of customers. Whoever is a manager there is a joke, writing a complaint to head office. If i could give -5 stars I would. Also loads of fishing bags and stuff without prices..
Staff are lovely and some really good deals but very boring colours clothes. Disappointed that everything is either black, grey or purple. But really handy that my local store also is an eVRi parcel site r so I can drop my parcels there!
GO Outdoors is located at Enterprise Park, Bran Cl, Llansamlet, Swansea SA7 9DE, UK
You can contact GO Outdoors at +44 344 387 6840
You can find directions to GO Outdoors by following this map link