Kwik Fit Plus - Northampton Car Repair Garage in Northampton

Reviews

1. Hales Hendrickson ★★★★★

   I tried to search for appointments online for a home visit and for a tyre health check but the branch was very busy and I couldn't wait. I called the Northampton number and a lovely gentleman did not hesitate an advised me to come on down straight away. He was extremely polite very welcoming and they managed to have me in and out and change my 3 tires within 45 minutes which was a blessing for somebody with my mobility issues and who had anxiety in attending. So I want to say thank you to the whole team for job well done, a job that was made very easy for me. While I was there I couldn't help but over here certain conversations the team had with other customers in branch and customers that had called in, the assistant manager Riley was exceptional in the way that he handled his customers with patients politeness and firm information. I did not take the name of the gentleman who actually served me initially, apologies , but he was truly wonderful. For what appeared on the surface to be a team of men they delivered impeccable customer service and I'm actually looking forward to returning so well done to Riley and his team.

   almost 8 months ago
2. Katie Newman ★★★★★

   Chose Kwikfit to fit our new tyres on our Ford fiesta. The price they quoted over the phone was the price they charged on the day. Steven very friendly and helpful. 5 days later I had a puncture in one of my other tyres and AA had to fit my spare. Drove to kwikfit as luckily they are open til 8 on a Wednesday. I was advised the tyre was not repairable and again a quick tyre change and charged the price i was quoted. Then a few hours later I thought about checking all my tyres and noticed air was coming out of one when I tried to pump it up, back to kwikfit again and nothing was too much trouble. They pumped all tyres up for me and did this free of charge! Excellent service for all 3 times I’ve been there this week!

   almost 8 months ago
3. Adele Berry ★☆☆☆☆

   Awful experience. Booked in for a brake fluid change online. They refused to change the brake fluid unless I changed my brake pads too even though I’d already booked and paid for the fluid change and this wasn’t mentioned when booking. Agreed the brake pad change and when I left, the brakes were squeaking. I let the brakes “wear in” but the problem became progressively worse. I phoned about the problem and was shrugged off and had to argue my way to get an appointment to come back despite apparently having a lifetime warranty with their brakes. The staff were rude (one in particular on the desk) and insinuated the problem was due to me braking too hard. I was there just under 3 hours and was told the brakes were “cleaned” the car wasn’t tested and when I drove out the car park the brakes were still squeaking. I then made a formal complaint online and was told the area manager would investigate and get in touch- which they didn’t! 2 days later I received a phone call from the same rude member of staff telling me “he had been told to ring me to book my brakes in again” at this point there was no apology, no accountability and no customer service! Turned up to my 3rd appointment and felt totally uncomfortable about the situation. I had to explain what happened to someone else, checked the car in and was told it’ll be a few hours. 4 HOURS LATER the same member of staff (who was actually really polite) explained they changed the pads and discs this time and the car has been road tested and seems fine but to let them know if there’s any more problems. The brakes have been fine since. Whilst I appreciate it’s now been fixed to a good standard I shouldn’t have had to argue for this to happen, really poor service and really disappointed.

   almost 10 months ago

1. Udhaya Kumar ★☆☆☆☆

   Overall, the service did not meet my expectations. I had booked a full service along with the MOT and had specifically requested your team to check for oil leakage and the belt noise I had been hearing for some time. I had noticed oil spots where I parked and was concerned something might be wrong. I was informed that there were no major issues, and nothing specific was found related to those concerns. However, just two days ago, my car broke down on the motorway due to an oil leak, which eventually led to a belt issue as well. I struggled a lot during that breakdown, especially being stranded on the motorway. In the end, I had to arrange appointments with another garage to get these issues properly diagnosed and repaired. This breakdown and the inconvenience could have been avoided if the checks I requested had been thoroughly carried out during the service.

   1 year ago
2. Geoff Davis ★★★★★

   I took advantage of the free wheel alignment check offer, and took my car into the Northampton branch. The check was carried out and I was informed that tracking adjustments needed to be made both front and rear. As soon as I drove out I could feel the way my car drove and handled was greatly improved, an impression that was confirmed on the open road. After a week driving the icing on the cake became apparent when I noticed that fuel consumption was noticeably improved, and I reckon the alignment will have paid for itself in about 8 - 9 months. Very happy customer.

   almost 3 years ago
3. Paul ★★★★★

   Called in to have two front tyres checked and changed. Steven and the team were great and the service was top draw. There’s a nice waiting area with desk space and sockets if required. Alternatively, there’s a supermarket close by and the town centre is only a few minutes walk away, so you could go for a cuppa or a bite to eat while your vehicle is worked on. Would recommend.

   almost 3 years ago

1. Ian Stevens ★★★★★

   The Northampton team were superb, Jo the MOT guy was outstanding. So polite and helpful, great job all round. Booking was easy, the two lads in the office who delt with me were customer focused, thanks a bunch!

   almost 3 years ago
2. Mais Xo ★★★★★

   Great service from this place when getting my puncture repaired! Super quick and easy, exceptional customer service from Steven! He went above and beyond to ensure we got seen and sorted out! Thank you so much, great branch!

   almost 3 years ago
3. David Kennedy ★★★★★

   Superb. I went in due to a noisy exhaust and they assessed I needed replacement parts. They thought they couldn't fit me in that day but said they'd do their best. Delighted that they pulled out the stops and got the exhaust done before they closed. I was very happy to wait. Great team!

   almost 3 years ago

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