Caffè Nero Internet Cafe in Macclesfield

Reviews

1. Rachel ★☆☆☆☆

   Extremely Disappointing Experience. Poor Service Standards and Lack of Professionalism I used to visit this Caffè Nero branch in Macclesfield after meetings, but unfortunately the overall standards have dropped significantly. The café no longer feels clean or welcoming. Tables are often left uncleared with used cups and plates sitting around, the seating areas are sticky, and the floors and toilets do not appear to be cleaned regularly. The general environment feels unhygienic and poorly maintained. The staff behaviours have also changed for the worse. Instead of being customer-focused, many employees seem disengaged, spending time chatting among themselves while customers wait in a long queue. There is very little sense of urgency or professionalism. Some staff interactions come across as dismissive or unwelcoming, which makes the atmosphere uncomfortable. The coffee quality has declined too. drinks are often poorly prepared, inconsistent, sometimes half-filled or the wrong temperature, clear signs of lack of skill, When asking for something to be corrected, the response often feels like an excuse rather than a solution. Leadership also appears to be lacking. The manager does not seem to be actively monitoring service standards, cleanliness, or staff behaviour. As a result, the café feels disorganised, chaotic, and far below the level expected from a brand like Caffè Nero. This branch needs serious attention in terms of hygiene, customer service, and management. Until improvements are made, I won’t be returning and cannot recommend it to others.

   almost 8 months ago
2. Laszlo Frank Biro ★★★★★

   Great cup of Colombian coffee. Service is a little slow, but it's a nice environment. Outside seating area is an added bonus.

   almost 2 years ago
3. John Hall ★★★★★

   Excellent service. Staff were very helpful and friendly. The food was a taste bud sensation. I'm not from the area , just passing, but if I'm in MK again, I will definitely book. Well done .

   almost 3 years ago

1. Adrian Spencer ★☆☆☆☆

   Visited at 11.15 on a Thursday and it is looking incredibly tired and dirty. From the bin by the door as you walk in to the filthy coffee making area and cobwebs there really isn't much reason to visit.

   almost 3 years ago
2. David Locke ★★★★☆

   Went here for a coffee. Seats available. Not much to say. Parking not available, unless you know where you are and can find it. Entrance for all people. Service was fast. But you are in a queue.

   almost 3 years ago
3. Massimino Malacrino ★★★★☆

   Truly amazing spot right in the heart of the town centre! A beautiful cafe looking out onto centre square through massive windows ! Tables & chairs outside if you fancy alfresco it does make you feel your on a Piazza in Rome ! Surrounded by the cobble streets & amazing buildings & beautiful church with a court yard if you want you can take your coffee & snack there on sit on the grass ! We all know coffee is amazing! Why 4 stars they clear the tables fast enough as this is a problem in many cafes in the Uk ! Just some one to this job ! Location location & location!

   almost 3 years ago

1. Leigh Steele ★★★★☆

   The front entrance is always a mess and not ideal for such a busy store. Also, given how open the room is, even at the back, it is quite loud and echoey. The food is tasty if a little over-priced. The coffee, however, is always wonderful!

   almost 3 years ago
2. Stephen Caulcott ★★★★☆

   The coffee and snacks are excellent but the staff need to take a little bit more time on the outside appearance. The bin was overflowing with rubbish, tables full of dirty pots and rubbish all over the floor. It's a 2 minute job to collect pots up and have a sweep around the tables.

   almost 3 years ago
3. John Harvey ★☆☆☆☆

   My wife and I visited here last week. As Cafe Nero is always my number one place for both coffee and ambience, I was looking forward to a relaxing coffee. However, this particular one in Macclesfield is nothing like others I've been to. It was dirty (tables and floor), and the staff were incredibly ignorant to what was going on around them. They were all talking to each other, whilst ignoring customers. The service was slow and very sloppy. I know youngsters need to start somewhere, but at least if there's one older member of staff, then they could help to keep things in check. The coffee is what it is, very nice. But in these places, as with other coffee outlets, the coffee is uniform. So, all that's left, surely, is to be polite, provide decent service and keep it clean? None of these things were evident. The only Cafe Nero I know that's not the usual standard.

   almost 3 years ago

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