Shocking service, been going here over 5 years and every time you wait ages because they're short staffed, so why haven't they employed more staff in the last 5 years? Looking at the comments and replies nothing has been done despite this being an ongoing problem! Complete lack of management and they wonder why they get abused when people queue jump and get served before people waiting 20-30 min, someone with common sense would have a waiting system in place but there is a distinct lack of organisation
Shiri Goldsmith★☆☆☆☆
I order my prescription regularly and sometimes have to wait for seven days before it is ready. This happens most times, or if I’m lucky, it is five days to wait. The store has really deteriorated greatly
Katerina Hovorkova★☆☆☆☆
Today I visited Boots pharmacy in Lewes. I needed some advice about my mum’s swollen ankle and to ask about a prescription I was entitled to a refund for.
I went to the Boots pharmacy to ask for some advice (as I thought I supposed to for general advice and mild cases so as not to bother the doctor).
The pharmacist was completely unhelpful, uninterested, and had no empathy what so ever and seemed completely uninterested in being at work.
Next time I will ensure I drive the extra miles and go somewhere else.
joe★☆☆☆☆
I had to call the pharmacy with an urgent matter. Calling for over 3 hours and they Do not answer the phone. Poor service.
Mike James★☆☆☆☆
If you go shopping in Lewes between 1.30pm-2.30pm you can buy a novelty birthday card from the independent gift shop, a book about kittens wearing hats from the independent book shop but NOT life-saving medication from the largest pharmacy in Britain.
Closing for an hour in the middle of the day in 2025 is unacceptable and embarrassing. I am absolutely sick of the sight of that sour-faced woman guarding the door and making every customer that dares enter within 10 minutes of the store closing feel like a burden on the staff. Do you even want our money?
You are the reason no one wants to shop on the high street anymore and if you lose your jobs as a result, you'll only have yourselves to blame.
Tara Gould★★☆☆☆
Why is the Lewes closing time 4pm when elsewhere its 5 or 5.30pm on a Saturday? A chain store should be aligned cross country especially when they are a prescription dispensary too. I now cannot collect a much needed prescription till Tuesday as i just arrived home from work and am also working tomorrow
Ruthie Nixon★★☆☆☆
Pharmacy always so slow.
Also shop ridiculously over air conditioned. I have to wear a cardigan specially. Not exactly great for the environment.
Martin Machat★☆☆☆☆
On the 16th June, 2022, at approx. 09:20 hrs, I bought one item, an OTC (over the counter) medicine for my wife (hayfever relief eye drops) at the store in Lewes, East Sussex. Elly (I can read her name on the receipt), who was at the till, helped me readily and politely, although she needed to bring the item from upstairs. I would praise her very much for the service.
Prior to this, having entered the shop at 09:03, together with no less than a dozen of other customers, I took place in front of the counter appertaining to my enquiry (OTC home remedies), and I waited patiently for fifteen minutes. In the meantime, the Pharmacy staff were serving customers at the POM (prescription only medicines) counter, and the queue was gradually getting longer. No one asked me, or even acknowledged me. At one point, a young Pharmacist, a lady with long black frizzy hair found herself no less than three feet away from me, looking for an item, but still ignored me.
I live with a visual impairment, but still, in the end, noticed a printed advice fixed to the shield: it was advising me to join the POM queue. Access to the sign was partly blocked by at least a dozen of large blue crates that, I assume, were medication delivery from the Brighton Boots store. Less important, but when I was standing for the 15 minutes at the above-indicated point, the floor in the area was sticky.
John Warburton★★★★★
I went to the ironmongers, asking for something to deal with a rat infestation. The man behind the counter said "Have you tried Boots?" I said "I want to poison them, not kick them to death."
Apart from that, great staff and service here. Don't use the little car park behind, though, without very carefully checking the parking rules. Instead, use Waitrose for up to 90 minutes' free parking.
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FAQs
What is the address of Boots?
Boots is located at 14 Eastgate St, Lewes BN7 2LP, UK
What is the phone number of Boots?
You can contact Boots at +44 1273 474003
How can I get to Boots?
You can find directions to Boots by following this map link
