Grove Lodge Vets

Reviews

1. James Gasson ★☆☆☆☆

   To all pet owners: I strongly urge you to avoid corporate veterinary chains and support independent vets while they still exist. Grove Lodge is owned by IVC Evidensia, a large equity-backed group whose business model appears to prioritise shareholder profit over animal wellbeing. For us and our young cat, this translated into being ushered toward maximum intervention at astronomical cost. IVC Evidensia’s senior leadership team isn’t made up of veterinarians. The Chief Executive previously ran supermarket and pharmacy chains, and the Chief Operating Officer came from telecoms and car-maintenance retail. Their expertise lies in maximising customer throughput and profit margins, not in animal care. In our case, we were charged £2,000 for the hospitalisation of our young, otherwise healthy cat for a non-severe gastrointestinal upset, having been led to believe that failing to do so could risk his life. Additionally, his IV line became dislodged halfway through the night and was never replaced, undermining the justification for his treatment. We felt exploited during a highly emotional time – pushed into unnecessary escalation instead of being offered a sensible, stepwise treatment plan. This was not necessary. Our cat was poorly, but not dying. Our complaint was rerouted to IVC Evidensia’s head office, where we were offered a token 10% refund for “unadministered fluids” but no accountability or acknowledgement that a £2,000 bill was excessive. Our lad is now back with us and has recovered from his traumatic experience with home love and care. We most certainly will not be returning to Grove Lodge. If you value transparency, compassion, and proportionate care, support an independent vet who still puts animals before profit.

   almost 8 months ago
2. Adam ★★★★★

   Best vets ever. Would never trust anyone else with my cats.

   almost 8 months ago
3. Wes Atkinson ★★★★☆

   I saw three vets with my very unwell kitten. I’ve had cats a long time and knew he wasn’t well, I felt like we were fobbed off by the first 2 vets as ‘over concerned’ owners. By the third vet we were taken very seriously and we got the treatment we needed and he spent nearly a weeks stay in the vets, and the reception team were amazingly helpful with the insurance claim. I can’t give a full 5 stars because I feel if we hadn’t pushed to keep being seen, we would have had a very different outcome. The treatment was exceptional once we were taken seriously.

   1 year ago

1. Amanda Millis ★★★★★

   The vet Lucy was simply wonderful with our Cat. She was super careful, really really kind, took time to get to know him before she examined him. A wonderful experience with meds that have absolutely done the trick. Thank you Lucy, you were simply brilliant!

   almost 2 years ago
2. Michael Cane ★★★★★

   The team at Grove Lodge Tarring have always been a reassuring and professional team to deal with. They have helped us through all manner of issues with our pets in a caring and considerate way and I'd be happy to recommend them.

   almost 3 years ago
3. Amy J ★★★★★

   Lucy at the Tarring branch of Grove lodge was absolutely fantastic with my cat who usually gets incredibly angry at the vets! Lucy knew exactly how to try and keep Ruby calm and it was the least stressful visit I’ve ever had. Receptionist was lovely and helpful too. Highly recommend Tarring branch. A lot calmer for nervous pets than at the main hospital

   almost 3 years ago

1. Sarah Jones-Allen ★★★★★

   Lovely vets. Everyone is really helpful and cheerful. They take time to listen and there is no forcing of anything. And they think my little ginger cat is cute so winning all round!

   almost 3 years ago
2. Tammy Page ★★★★★

   This for me is the only Vets you need, always had great service. The staff are always so welcoming and show great empathy towards me and my three dogs. Everything is explained clearly nothing is hidden from you. I would highly recommend Grove Lodge for your fur babies, mine consider them as part of the Wolfpack and always enjoy a visit to see the Vets, nurses and receptionists.

   almost 3 years ago
3. Martyn Higgs ★★★★★

   Best care for any pet out there & always feel reassured friendly & at home!

   almost 4 years ago

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