Vets4Pets - Rustington

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Reviews

1. marc rashbrook ★☆☆☆☆

   Following a misdiagnosis and being asked for numerous urine samples to be charged for. Joining the pet club in June and receiving nothing in return to date. I have contacted the bank for a refund of direct debit for pet club and won't be using their service again. My dog was treated at a different vet on an occasion where I couldn't get an urgent appointment and was substantially better within 2 days with a different diagnosis.

   almost 4 months ago
2. Wendy - Nan's Van ★☆☆☆☆

   Used to think vets for pets was the best vet to go to but my experience over the years and more recently had meant I have now taken my pets away from them They try to sell you medications for things unrelated to what you actually went in for. Like stating ears could do with cleaning drops. Very unsympathetic and unhelpful when I had to have my 13 year old dog put down. They kept selling me medications and gave him 2 operations costing a total over £6,000. Special foods etc. he would pace around at night whining but they kept saying he wasn’t in pain. When I finally decided the time had come to put him to sleep there seemed no care with the vet keep poking his eyes to check for a response I guess. He was shaking and scared but vet didn’t do anything No talking no caring. Final straw when I was charged £29 for a cancelled appointment made only 2 hours prior. I rang back about 30 mins after making the appointment crying to say I couldn’t get my cat in the basket and was told it would be £29. Disgraceful money making uncaring corporation now.

   almost 4 months ago
3. Julie Newman ★☆☆☆☆

   Tried phoning at 16.12 on a Saturday afternoon. Listened to hold music, some bloke speaking about the on site surgery etc. Shame they don't have staff to answer the phone. Been holding for just over 15mins and I'm caller No 1 in the queue. Has the receptionist gone shopping or taken the afternoon off and not told anyone! Not impressed - at this first line of contact with Vets4Pets. Gave up in the end.

   almost 7 months ago

1. Angela Tann ★★★★★

   The reception staff are so kind and helpful, they cared for our dog cookie, the vet always took time to explain everything, we never felt rushed and always felt like they genuinely cared, especially costa the vet. Best vets I definitely recommend them ⭐️⭐️⭐️⭐️⭐️

   1 year ago
2. Yvonne Denham ★★★★★

   The bets here have always been very good. You might not see the same vet every time, but they are all very kind and considerate.

   almost 3 years ago
3. R M ★★☆☆☆

   The staff is friendly but is very frustrating when it comes to payment, there's always a big queue for the till. Today there's was about 8 people in front of me and only one till out of four been operated.

   almost 3 years ago

1. Robbie Vella ★★★★★

   Very speedy and helpful vet practice. I’ve never had a problem getting an appointment, and the vets and whole team are very friendly. My dog never minds going there.

   almost 3 years ago
2. Brooke Goatcher ★★★★★

   The best vets I’ve ever used. Not only are these vets and their team incredibly knowledgeable they are gentle and caring in what they do! If you’re anything like me and completely obsessed with your dog this is the vets to use not only did my vet really listen to what I said was the issue with my puppy but when she was having a little look at her she included me in this also and explained every step along the way what she was doing and why... these vets also understand that you know your animals and always include your opinion in their conclusions which as a dog owner makes you feel validated. unlike most vets who are interested from a business perspective. You can tell ALL the staff are there for the sake of the animal and not for profitable gains. I honestly can not recommend this vets enough and will never take my dog away from somewhere that treats her so well! Also I’d like to add that the reception staff are super polite and extremely helpful and friendly... it I could rate this service a 10/10 it would still be an 11/10! Thank you so much!

   almost 3 years ago
3. The Dollinater ★★★★★

   The vet nurse called Julie is the only one who can cut my dog’s nails properly - she’s very wriggly and nervy! Bambi is going to have to treat Julie at Christmas because she goes above and beyond to make sure Bambi is ok, including singing to her!

   almost 3 years ago

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