Rs Car Sales

Reviews

1. Corrie Wilson ★☆☆☆☆

   I purchased a white Hyundai i30 N from RS Car Sales Cheshire on the 08/09/2025, placing a £5,500 deposit down and financing the rest through Motonovo finance. The purchase process and test drive was smooth which initially left me feeling confident with the car and dealership. However the day after I noticed a squeaking sound on the front drivers side. I had rang RS Car sales the following day regarding this issue and they advised me to take it to a VAT registered garage to have the fault diagnosed to see if it could be covered under warranty. The earliest I could manage to get the car the garage was the same Friday but the noise got progressively worse, the car was inspected the following Tuesday and I was sent a garage report that confirmed a serious pre existing fault with the vehicle, the shock absorber and top mount were moving freely inside the arch of the drivers side of the vehicle only being held in place by the weight of the vehicle, (See attached garage report). Effectively this would require the top mount, strut, bolt and shock absorber to be replaced since they were damaged which made the car unroadworthy and unsafe to drive. These parts were on backlog from Hyundai with no ETA. My initial thoughts to reading the report was that if the components had failed and came out of place going over a pothole or driving down a motorway, the damage could of been catastrophic. The report stated this fault was pre existing, meaning it could not have been caused within my short period of ownership. The car had also passed an MOT on 02/09/2025, just days earlier, which raised further concerns. I immediately rang RS car sales to request a refund and cancellation of the HP agreement. They replied stating 'Its a used car, these things tend to happen, we will not refund you or pay the garage’s labour fees, but we’ll collect and repair the vehicle with second-hand parts you’ll then need to collect it from our dealership'. I declined and opened a case with Motonovo finance but was advised it could take weeks to be assigned a case handler. The same day I emailed a refund request to RS Car Sales, they then responded and backtracked, claiming they had already offered a refund but insisted I must return the vehicle at my own cost. They then contradicted themselves again, saying “we don’t collect cars from your area”. I thought this was unfair due to the car being deemed unroadworthy within 8 days of purchase. Following the advice from Motonovo, I delayed returning the vehicle until a case handler was assigned to ensure no unlawful deductions would be made. During this period RS Car Sales pressured me repeatedly with emails saying I would lose my right to a refund if I don't return within 30 days from purchase, even though MotoNovo confirmed that my right was protected as I had notified them of rejection within that timeframe. I was contacted on the 15/10/2025 by Motonovo saying RS Car Sales are unable to make any deductions to my refund, upon hearing that I was happy to return the vehicle, it was returned the same Friday. The following Monday I chased for my refund of £5,500 and was told the following week by the dealer that they did not find any pre existing fault with the vehicle (Of course they didn't...) and that they would only refund me if I agree not to leave a negative review about RS Car Sales as it is part of their policy (See attached). I immediately contacted Motonovo finance, they got involved and the dealer sharp changed their minds about this 'pOLiCy' and issued me a refund the same day. RS Holes motto of "We don't just say we are different than other dealerships, we show you." Certainly applies as they have been awful. Don't make the same mistake as I did and take your hard earned cash elsewhere to a dealer that actually values honesty and customer service. Judging from Rory's replies to other reviews I am intrigued to see his reply to this.

   almost 4 months ago
2. Oliver Matthews ★★★★★

   Purchased my new Mercedes CLA from RS and the service from the start of the enquiry to getting the car delivered was nothing other than 5* as I lived far away I was sent videos including a video test drive, the car is even better than I thought it was going to be. Highly recommend purchasing from them.

   almost 5 months ago

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