Smallthorne Dental Practice

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Reviews

1. Maria seitoar ★☆☆☆☆

   DO NOT GO THERE!!!!! They don’t deserve any stars! They deserve to be completely shutdown! Went there once, and my husband went maybe 3 times for NOTHING. THEY DONT SANITISE BETWEEN THE CLIENTS! DISGUSTING!!!!!! I was so silly that I didn’t tell them at that moment and I just close my eyes believing they just did it once. My husband went for an extraction, they left him with the roots still inside and telling him it will take MONTHS to be booked for next appointment, or to go a private to pay almost 300£!!! Why we register ourselves to a dentist if they are doing worst job and still sending us to a private???

   almost 2 months ago
2. Ben Ebdon ★★★★★

   Been with Smallthorne dentist for many years, over the recent few years have never had any issues. Always able to get an appointment, staff are friendly and helpful and services offered always at a reasonable price. Faith has to be one of the nicest and most helpful hygenists I've met too, always very polite and kind when helping me find the best way to maintain dental health.

   almost 3 months ago
3. Sally Stokes ★★★★★

   As a newly registered patient for my children I’d just like to say how fantastic and welcoming the reception team are, I’ve seen how busy the practice gets and phones ringing the staff handle this well and professionally going above and beyond. My children visited Mr Ali who was fantastic reassuring and eased my children’s nerves, making returning for my children a lot easier in the future

   almost 3 months ago

1. Laura Gayle ★★☆☆☆

   I have been coming here for 19 years and never had any problems. The dentists are all great and very good at their job especially with nervous people and children, particularly the lady we have been seeing over the past couple of years, she is 5 star. Unfortunately after today's communication with a horrible receptionist l wont be coming back again. These rude receptionists shouldn't be in this line of work when they cant use basic customer service skills and manners. Lucky for her that this was a telephone call and not in person or she may be sat in the dentist chair herself right now. Appalling reflection on the practice. Sad to leave after this amount of time.

   almost 3 months ago
2. The Freedom Spark ★★★★★

   Faith is an outstanding Hygienist, one of the best medical professionals I’ve ever encountered. I’ve seen her a few times now and she is so kind and caring. She really knows her stuff and takes the time to fully explain things to you, even the scientific details and how to tackle dental/cleaning issues. I had longstanding dental issues which have now been resolved under her care and I recommend her to everyone. The best of the best.

   almost 4 months ago
3. Kerry Hanks ★★★★★

   Excellent service, no issues, I've used this dentist for years and my teeth are in excellent condition thanks to the advise and care taken by the Dentist and Hygienist. I have always found reception to be friendly and helpful

   almost 2 years ago

1. Kelly Ruscoe ★☆☆☆☆

   Could not get an appointment due to covid for 2 years. Rang today to see a dentist gave my name and my details and I was told they would call back ASAP. When they did call back I was told I was no longer registered and that I need to ring someone else. They said they had my details confused with someone else's and that is why they said originally I was able to see them today. I have not been in to the dentist as I had no tooth problems and I had not been made aware of their 2 year policy which is apparently written all over their office but is not anywhere on a website. They do not send letters out informing of this 2 year policy either. I have been in with my children in 2021 and there were no signs then about the 2 year policy nor was I informed of a 2 year policy whilst I was there. Now I am left in agony with a severe infection and have no dentist to go to. After calling the hospital to track down my referral for surgery to remove my impacted wisdom teeth I was informed they had no records of any referrals made from this dentist despite them saying they referred me 2019 and 2021. I then called the dentist back were they confirmed they did not refer me in 2019 and it was not their fault but the dentist. My referral in 2021 was apparently sent back to them in 2022 where my NHS number was requested by the hospital the dentist receptionist says they tried to contact me once about this but they have no logs or proof to provide me therefor it did not continue. When the referral was re-requested in 2021 I was told it was a 2 year waiting list so today upun having a very bad infection i enquired and then I was told " that I could not possibly have dental pain for 4 years" something which the receptionist apparently knows about more than myself. Having explained I have a chronic pain condition I have indeed had pain for 4 years hence why I chased this up 2 years ago again only to be told it wasn't done in 2019 and the wait would be another 2 years. I now have a severe infection no dentist to treat it and no surgery to solve the pain. I wouldn't trust these people to do anything and they clearly tell lies and make assumption about people.

   almost 2 years ago
2. Random Stuff ★☆☆☆☆

   Pre Covid I was registered with this dentist. After over 2 years of covid restrictions and not being able to get appointments, I tried to get an appointment this morning, only to be told that I have been removed from the list as I have not been for so long. Absolutely disgusting. I asked the receptionist what am I supposed to do and was told to try somewhere else. It is no wonder that we British get criticised for the state of our teeth when dental practices themselves are so unhelpful.

   almost 3 years ago
3. Lisa Hoot ★☆☆☆☆

   Been with them since they opened. Never had a problem until the last 2 years. Most of my appointment have been canceled on me multiple times for the same treatment. Dentist swap all the time. Call up in agony to be told the wait time is months away ? Then recently rang before Xmas (1st December 2022) saying I'm in so much pain and need to see somebody ( broken tooth/abcess ) to be told I've missed 2 appointment in a year? Which they canceled on me? And after a 3rd cancellation I told them I cannot book anymore time off work to go to these appointments. Says its fine and call when I can make an appointment. Apparently missed one they booked on for me without telling me? Then now saying I'm no longer registered with them ( yesterdays phone call) because of these missed appointments? It's an absolute joke. I've been waiting an ENITRE MONTH for me to be told I'm no longer registered with them. Why not say that a month ago ?

   almost 3 years ago

1. Matthew Cooke ★☆☆☆☆

   If u can get past the awful rude receptionist you may get a good dentist or you may get a butcher, had some good work done but have also now got other issues due to a dentists fault. Now left and won't go back. Shame really as the good dentists are very good.

   almost 3 years ago

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