Bought a gold chain from EJ within 2 years the chain broke took it back to EJ for a pair cost £120.00 for the repair which I paid without me disagreeing in anyway 2 months later same problem took it back to EJ the repairer quoted £78.00 for the repair this time I disagreed and said was repaired 2 months prior they then said it was accidental damage the manager stepped up and agreed to cover the cost, personally I wasn't impressed with the service they seemed unable to discuss the issue at hand possibly lack of experience the manager was very good won't be going there again tho left a bad taste.
Mari H★☆☆☆☆
I'm simply shocked by how unprofessional the staff at this store are. I purchased a ring online, but the terms stated that returns could only be processed in-store or by calling the Signet office, rather than the usual method. The manager had apparently never encountered such a procedure and didn't know how to handle it. They asked me to wait for a call and return the ring another time. No one called until the end of the week, so I called customer service to complain. Only a few days later did I learn that the store hadn't processed the return because there was a stain on the ring. I was shocked. No one from the store bothered to contact me to discuss this as the reason for the refusal. The store employees, covering up their incompetence and lack of customer service training, explained to the head office that the ring wasn't in good condition.
But I knew that wasn't true. The ring was too big for me, so after trying it on, I put it back in the box.
My husband is a watch repair enthusiast, and at my request, he inspected the ring himself with a powerful magnifying glass. He was also surprised by the salesperson's response, since the ring had no marks, scratches, or other imperfections. He went back to the store himself to return it, outraged by such unacceptable service. The return was processed.
So, please explain to me: salespeople at Ernst Jones Brighton —how dare you insult a customer while hiding your shortcomings in professional training?
Why didn't the store manager simply tell me she didn't know how to process a return? Why, instead of apologising and asking me to come back another time when more knowledgeable staff were available, did she find nothing better to do than accuse me behind my back of being a dishonest customer who brought in a defective item for return? I have no words to express my disappointment at the store employee's behaviour.
P.S. The return process took the manager about an hour. During this entire time, my husband, a gentleman in his mid-70s, had to stand in the store waiting. Not one of the store employees even thought to offer him a seat, let alone a glass of water. Appalling service
Tia Reynolds★★★★★
Absolutely exceptional service from Remi! Thank you so much for helping me and my partner find a beautiful new engagement ring. She was so lovely and kind and gave us advice on the ring. Top service from her.
Harry★☆☆☆☆
Unprofessional mockery. The so called ‘supervisor’ at earnest jones is biggest joke of all! The blonde supervisor was more interested in her phone/snapchat than helping any customer and is far from befitting her title. Do better.
sophie ellmer★★★★★
Baraa was absolutely brilliant. She cleaned my 2 rings and they are the shiniest I have ever had. Thank you!! I will come back to have them cleaned every time now. She is a credit to your team.
paige smith★★★☆☆
Staff are rude, especially the manager.
Robert Trusler★★★★★
Lovely polite helpful staff brilliant
Owen Delahoy★★★★★
The staff were quick, friendly and helpful.
John Milligan★★★★★
Amazing service standards from the sales assistant today , bought my an amazing pair of cuff links which will go really well with my dinner jacket , staff was spot on with recommendations and letting me try them all . Thanks so much
Ps . The staff here are by far the go to store for jewellery of any kind
Mariano Raíz★★★★★
Great service and very friendly staff. They fitted my wife's engagement ring at no extra cost, as they included it in the selling price, and they delivered it way before the promised time. And the work was of excellent quality. The ring is superb and it seems it will last a lifetime.
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FAQs
What is the address of Ernest Jones?
Ernest Jones is located at Unit 26-27, Churchill Square, Brighton and Hove, Brighton BN1 2TD, UK
What is the phone number of Ernest Jones?
You can contact Ernest Jones at +44 1273 748438
How can I get to Ernest Jones?
You can find directions to Ernest Jones by following this map link
