Three Rivers Veterinary Group

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Reviews

1. Jill Batch ★★★★★

   Highly reccomend Three Rivers Hall road. Norwich everyone is so kind and helpful reception staff go out of there way to help. All of the vets are really good Sophie is brilliant with my 2 dogs Tigi and Daisy thankyou Three Rivers !

   almost 2 months ago
2. peter page ★☆☆☆☆

   Total Rip Off....was charged £125 for a shot of steroids which costs them pennies. Obviously have been told to maximise charges where possable...I have worked with Vets all my life and I know when somebody is being ripped off

   almost 2 months ago
3. lynne arnold ★☆☆☆☆

   My dog was sent away with no pain relief or antibiotics leading us to consult another vet who had no hesitation after examing the dog and prescribing both. Sadly Murphy went to sleep a few weeks after due to cancer in his body.

   almost 3 months ago

1. Katie-anna Whiting ★☆☆☆☆

   The Norwich branch lost my new, very nervous rescue cat in the ceiling of their building. Astonishingly, I heard them saying ‘not again’! They only had a step ladder in the building- were calling a branch in BECCLES to bring a longer ladder- my partner came with his and had to coax him out. The roof had clear ASBESTOS in it. My very nervous cat, there for an stress-related skin condition is now even more nervous!! It’s beyond words! I cannot believe this is even possible- as the vet walked slowly out of the consulting room, I said ‘I think my cat is trying to escape’- tried to grab him, assuming that the vet would close the door or help from the other side…instead he carried on walking…I said ‘my cat has just run into the back room’- he very calmly says …not even turning back…it’s okay, we’ve got loads of time. I don’t know what this was supposed to mean. Some time later, my cat is still not back, so I go to the staff entrance to find out what’s going on and can hear other staff members saying that he is in the ceiling and ‘not again’. And ‘we don’t have a ladder long enough to get him’. It turns out, that even though the vet is aware that my cat has escaped, he has somehow managed to allow my cat to get through another TWO doors, and up into the ceiling of their building- where he can get into very tight corners. AVOID AVOIDS AVOID

   almost 3 months ago
2. Lucy Webster ★★★★★

   Lovely vets - very friendly and welcoming and the team genuinely love the pets brought in. My lovely dog is always treated impeccably and treated brilliantly. Can now use Klarna to spread payments which is a real bonus too!

   almost 5 months ago
3. Leanne Williamson ★★☆☆☆

   We joined Three Rivers last year after moving to the area and have received great care for our dogs from vets Tessa, Sophie & Matthew when they both became sick at the end of 2022. One dog was diagnosed with bowel disease and our second dog had a slipped disc that required emergency spinal surgery around the same time. However we have had no choice but to leave Three Rivers following repeatedly awful interactions with one of the Hall Road receptionists who has been nothing but rude and condescending anytime we have needed to visit or speak with the clinic. I have never in all my life known such a rude receptionist. This is a person who is suppose to represent front of house in an industry that requires warmth and compassion but instead treats you indignantly. Aside from being rude in general, there have been stand out instances when this receptionist has been really difficult to speak to. One time this receptionist overcharged me and when I raised a query regarding this I was belittled and then ignored. My husband had to call and rectify the issue over the phone. Another time my 17 year old daughter tried to collect a repeat prescription for one of our dogs and was badgered to pay a final invoice after our insurance paid out whilst simultaneously being told she was not old enough to collect the medicine. If that is the case, then surely she is also not old enough to be dealing with financial concerns? My daughter left in tears, embarrassed that this receptionist had spoken to her in the way that she had, loudly in front of a waiting room full of people. There was also an incident where this receptionist rudely demanded I paid over £3000 despite the fact our insurance company had paid the clinic already, and when I emailed proof that the money had been paid there was no apology or anything. In fact, there has never been an apology. But it is not these misunderstandings that are the issue. It is the way in which she has spoken to us every single time we have had to speak with her. When I finally addressed my concerns with this receptionist over her rude tone and the fact that she had made my daughter cry, she practically laughed at me, and told me she wouldn't speak to me. She was completely uncaring that she had made somebody cry. How can you work in such a sensitive environment and be so cold and dismissive? Another much kinder and professional receptionist on duty at the time listened to my concerns, apologised and has arranged for somebody to get in touch and I wish that each time I have visited in the past I would have had the pleasure of speaking with this receptionist (or any other receptionist for that matter) instead.

   almost 3 years ago

1. Prim Uzor ★★★★★

   Excellent service!! Warm, friendly, empathetic, and professional staff. Sophie,the vet, who treated woody explained the diagnosis fully, and the different treatment options.I felt, not only was my woody thoroughly checked and cared for, but my feelings and concerns were also taken into consideration. The reception staff are always very pleasant.

   almost 3 years ago
2. Janice Welch ★★★★★

   A positive visit for my nervous spaniel. Vet was caring, well informed and explained the treatment well. The practice team are friendly and professional. I am happy to recommend them.

   almost 3 years ago
3. CJ Mainwaring ★★★★★

   Always for me anyway a welcoming environment, I have many Furbabies and these vets have supported me through many things over the years , I would not go anywhere else , because familiar is very important to me and its always that feeling when I have had to take one of my fur children to see either Vets or Nurse .

   almost 3 years ago

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