Anchorage Veterinary Practice - Acle

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Reviews

1. Sam ★★★★★

   I have been with this practice for over 7 years now, and I cannot speak highly enough of it. Over this time personnel has changed but the ethos has, in my experience, always been that of caring and compassion. My dog was taken ill earlier this week. I telephoned for a same day appointment and spoke to Leah. She was so kind, nothing was too much trouble for her. On arrival at the practice she ensured we were seen promptly. Amie triaged us and Anne examined my dog. Everyone was just brilliant; calm, thorough and made sure we understood what was happening. Head vet Tim, who we have known for a couple of years due on ongoing health issues with my dog, also had an input into his care and we returned the following day to see him. We were very impressed and grateful that the team had gone the extra mile with us. They were amazing and so kind and friendly. To be fair, I have always found this to be the case, but when you think you might have an emergency on your hands, it really makes a difference. Thank you so much.

   almost 3 months ago
2. Carrie Lee ★★☆☆☆

   I chose to have my cat registered at this vets practice after my last practice had no time for the animals they saw, liked to just give out medication and send you on your way and give bad advice that resulted in the death of my young cat. My older cat had major surgery here and although the communication wasnt very good and the quote i got given in the morning while dropping her off for surgery was cheaper than what they wanted me to pay when i picked her up the same day, they honored the morning price and so they should of because how can they just increase the price the same day after giving you a quote? I was happy with the care so registered my new kitten here, she had her 1st injection and i paid for it, i then got told about the healthy pet club which i could pay monthy and i had until her 2nd injection to decide and would receive the money back that i had already paid. I took her for her 2nd injection today and get told its within 7 days and then someone else tells me its 2 weeks. At this point i think they just randomly pick out numbers and prices from their head when they dont actually know! Anyway kitten had her 2nd injection only to be told the sterile water solution that was used is out of date, not by a few days or weeks but by months! ( which is illegal ) It makes me wonder what else they are using thats out of date! They are contacting the manufacturers and ive been told to keep an eye on her. I cant fault the vet surgeons though and would give them all 5* especially Serena, she saved my old girls life and i cant thank her enough. They also have lots of time to talk you through everything and any worries you may have ( i have lots after losing my beautiful boy ). Im just not sure who to trust with my pets anymore

   almost 4 months ago
3. Paul Hutchinson ★★★★★

   Great vets down on holiday and had to take my dogs on two separate days . They are so helpful to give us appointment on the day . We saw a different vet on each visit they were very good and informative, all the staff are lovely and helpful. I highly recommended you try them out they helped us in our time of need when away on hoilyday.

   almost 5 months ago

1. S Daniel ★★★★★

   Would highly recommend We would like to take this opportunity to thank you all at the Anchorage for the kindness, love and care whenever Maggie was ill, but most of all her last moments with us. You made the end mean so much more with all your love and gentle approach. As the wild seeds grow we will always be thinking of her. Kind regards from us both

   almost 6 months ago
2. Heather Walker ★★★★★

   Cannot recommend these vets any higher. Away on holiday they showed nothing but compassion for our 9 year old GSD and our family. They gave us very precious time with her, allowing our now adult children to say goodbye to our girl over video call - nothing was too much trouble. We will forever be eternally grateful to Anne and the fabulous team, the Walker family x

   almost 7 months ago
3. Sarah Duncan ★★★★★

   Had an emergency and it was all handled very sensitively. No hesitation in helping me. Not got the bill yet but expect it to reflect the professional level of service received. Go, there's real humanity there.

   almost 3 years ago

1. abigail ellen martins ★★★★★

   I have 2 dogs both under the care of this practice one of which is constantly needing testing and extra care. The practice and it's staff are second to none. I barely ever have to wait for an appointment more than a day or so, and the treatment is always in the best interest of the dogs and what's financially appropriate, I never feel ripped off. A special mention to Jess the vet nurse who is always friendly, welcoming and professional! Plus she always gives the dogs cuddles, so she's bought their vote! Tim the vet has been dealing with Isla our girl with EPI for some months now, and he is extremely thorough and makes sure we understand all the fine details around results, etc. Me and my family have used around 6 of the local practices in the South Norfolk area over the last 20 odd years of dog ownership, and Acle is by far the best. Staff are so genuine and gentle in how they treat my dogs, I wouldn't trust anyone else.

   almost 3 years ago
2. amanda shellcock ★★★☆☆

   I was here to get my cat vaccinated not to socialise but the receptionist I dealt with was awful. I was taken to task (publicly) for failing to attend an appointment in Nov except this was Nov 2021 and I'd cancelled it at the time I got a top lip curl. My name had been mis-spelled and she couldnt find my booking ( although she could find the "missed" apt from '21). When I went back this receptionist ignored me. I had to wait 5 mins for another in order to pay.

   almost 3 years ago
3. Laura Davey ★☆☆☆☆

   I was terribly letdown by this practice which resulted in my pet being put to sleep. A little bit of honesty and thought could have prevented this. My complaint still has not been resolved and I'm receiving threatening letters regarding an outstanding balance. A balance for a service I feel I didn't receive.

   almost 3 years ago

1. Kevriano ★★★★★

   Our first visit here since moving up this way and a very friendly and helpful veterinary service. The healthy pet plan is sensibly priced, unlike some, and overall we were impressed.

   almost 3 years ago

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