Taverham Vets

Reviews

1. anna mckellar ★★★★★

   I visited today with our poorly cat, he was unwell and lethargic, obviously we were worried about him. From the first phone call to leaving the surgery all members of staff have been comforting and so friendly I have been quite taken back from the exception customer service. I sat and waited for over an hour in the waiting room, listening to the reception team, they all went above and beyond with everyone that visited during that busy time. Keep up the positive team work you are all doing a fantastic job!

   1 month ago
2. Peter Fry ★★★☆☆

   Should have been 5 stars because the veterinary surgeons were brilliant but my rating was lowered only by the very poor receptionists attitude that we saw. An earlier visit a couple of days previous we saw a very friendly, helpful and compassionate receptionist. Shame they are not all the same

   1 month ago
3. Francesca Steven ★★★★★

   Had an appointment with Becca to have my rabbits nails trimmed, one is a rescue and neither of them enjoy being handled. She took so much time and was so calming and patient with them and showed so much compassion and made it an easy experience for us. Never have a bad experience with Taverham Vets and wouldn’t hesitate to recommend.

   almost 2 months ago

1. Ryan Barney ★★★★★

   My JRT, Bobby, came in for an emergency visit in the early hours due to seizure like events, vomiting and bad dehydration. They did a wonderful job looking after him in the emergency and we felt immediately that Bobby was in the right hands! He's now at DWR and they believe he might be experiencing paroxysmal dyskinesia onset by gluten or some other GI interaction, and we are confident and hopeful that he will make a good recovery. There was a bit of an issue with them not wanting to make a direct claim on our pet insurance, as they historically haven't had the best time with ManyPets. I can empathise with this, because a few years ago they took 4 months to pay one of the claims I had made, which wasn't reasonable. Because of this, we had to pay in full, which isn't easy, and we were dreading the requirement to make an indirect claim at such a stressful time. To the credit of Taverham Vets and their insurance team, they have made the claim and uploaded the evidence to ManyPets on our behalf, which has reduced some of the stress from ourselves, and we are thankful for this. ManyPets have improved significantly from my perspective since my bad experience with them in 2023. Having the ability to direct claim is infinitely less stressful for customers, so I hope in the future, their stance may shift and allow direct claims once again. Either way, I'd like to extend heartfelt appreciation from myself, my partner, and of-course, Bobby! For both looking after him so well, and for shouldering some of the administrative burden in regards to our indirect claim.

   almost 6 months ago
2. Aimee Waller ★☆☆☆☆

   If I could give this vets -10 stars I would. Do not take your pet here unless you want them to suffer. It’s taken me some time to write this review due to the stress and heartache this vets caused me. My 14 year old dog started having accidents in the house so I took her here numerous times. For months they gave her every test under the sun, charged me thousands of pounds and told me there was nothing wrong. I knew something was up, my dog was acting differently. She started losing her fur due to stress. I knew she wasn’t right. They finally told me she had a stone in her utiary and needed surgery, she was booked in several times and they cancelled as the only vet who could perform was out sick. They then told me there was nothing they could do and she needed to go to Cambridge for the treatment, they couldn’t help. At this point I reached out to another vets and took her to the groove in fakenham the same week. I’d had her records forwarded and walked into the new vets expecting the same issue. The vet told me it was very clear that my girl had bladder cancer and she could tell from the urine and test results Taverham had performed. And missed, for 5 months despite several of the same tests. Without even examining her, they knew from the tests Taverham had done. The new vets gave her a scan and confirmed bladder cancer the same day. Something Taverham had failed to do over 5 months and thousands of pounds. They left my dog in pain and suffering due to their negligence. I will never forgive them and think their vets should be disbarred. This isn’t the first time or pet my family have experienced the same sort of issue. The practice should be ashamed of the level of mistreatment they provide. Absolute shame on all of them. The new vet was also astounded it had been missed from Taverham. I was very lucky that I then had the best treatment for my girl, my best friend, and had another 5 months to treasure with her under the good care of the new vet. It will haunt me until my dying day that I didn’t change vets sooner and put my trust in Taverham. Every single person I bump into on walks and chat to has also had a bad experience there. Please do not take your beloved pet, if like me your best friend, there and have them suffer. If you got to the end of this long read, thank you, I just hope in some way this helps someone else and their pet. I wish I’d done more sooner.

   almost 7 months ago

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