honestly my experience has been pretty decent, not that terrible. been there twice this year, one lady was especially kind and sweet, unfortunately i dont remember her name. the other woman was also nice but didnt really help much with my main issue. it really depends what gp you get in terms of getting a good experience
Saw a lovely doctor Valentin Danol vert professional and gave me time also the lady on prescription was so helpful
When did you stop taking bloods from patients? Tried to book an appointment to be told you don’t do them anymore. Is this going to be a permanent thing? It’ll take me over an hour to get to the blood taking unit by bus and the same back . I have Mobility issues and it involves a long walk through the hospital .
My husband and l have been with Brooke medical Centre for 3 years. I can't thank everyone at the centre for their professionalism and kindness. The NHS is under enormous pressure and during that time, we have received first class care. Thank you to everyone at Brooke Medical Centre.
Very disappointing experience with Ecton Brook Medical Centre. Over two months ago, I submitted an important document from my insurance company that simply required a GP’s signature. As I do not have a permanently assigned GP, I handed everything over at reception — but since then, no one has contacted me. I had to personally visit the practice every week, where I was always reassured with the same promises and smiles, but nothing was ever resolved. It feels like patients are being misled rather than properly helped. It is extremely frustrating, especially considering that we pay taxes to support the NHS. Even when you choose private healthcare, you still depend on NHS decisions, which makes this even more unacceptable. I am considering starting a petition on this matter, as patients deserve real support, not endless delays and false promises. I am not someone who seeks medical help lightly, but when I do, I expect to be treated with respect and efficiency.
After going to the surgery week after week without any help at all from the receptionist. The beautiful young receptionist named Essence sorted out my prescription with the pharmacist in 2 days. She promised to help me and was true to her word. She is a heavenly young lady, professional, caring, kind and friendly. May only good things come her way. Thank you.
We have been registered with this surgery for a number of years, since I don't have health issues, I don't visit the surgery very often maybe once every 2-3 years.Just recently I was having very bad pain on my back and shoulders which came all of a sudden, tried to get an appointment with the surgery, they have no appointments available, they said to call 111, I did and a paramedic came and examined me,said maybe I have pulled a muscle and prescribed me with some pain killers, next day I felt much worse and my pain was getting worse, I walked to the surgery and asked them if I could see a doctor, I was feeling very ill, I was told by receptionist absouluty not, no doctor available. They said call 111, I'd already had done that the evening before. I had no choice but go to A&E after waiting several hours I was seen by a doctor, they admitted me to a ward with a pneumonia. Pumping into my veins very strong antibiotics. This Surgery is disgraceful, They should close the place!!!!! If they don't have doctors, they should close, they are wasting tax payers money by sitting a rude receptionist there, all she has got to say no appointments no doctors!!!!!!!!!!!!!!!! Frankly you would get better service in a third country than you would in this surgery!!!!!
Booked a callback for my 6 week old at 8AM as advised for appointment. No face to face appointments available just a callback. Waited all day for phone call. No phone call received. I called at 4pm to ensure a callback however no one called. I called NHS 111 and they ensured me the GP practice will call me as they sent through information to them. No call received. Now we have taken baby to A&E as now it is an emergency after days trying to get an appointment.
I really feel the management at this practice have no regard for public health, safety, or consideration for patients as human beings! Nurses are wonderful,and they are the backbone of this practice. Most receptionists are great, caring, considerate and very helpful, but, One receptionist is downright rude, to the point of being aggressive! Unhelpful, sarcastic, and unbelievably obnoxious! Her behaviour is consistently bad, so why isn’t behaviour like this not dealt with? I know this review will not be dealt with! I have started taking all my complaints to Quality Care Commision. I have worked for the NHS as a Senior Nurse for many years and am horrified by these standards!
After a Big change in Staff in the recent year, I feel the Surgery is getting back on track. I would like to say the Receptionist Sonia is doing a very good job, greeting people and acknowledging those still waiting. She listens to what the patient request is and gives confident reply, and if she does not know she finds someone who does. All with a friendly smile and confidence.
Brook Medical Centre is located at Ecton Brook Rd, Northampton NN3 5EN, UK
You can contact Brook Medical Centre at +44 1604 401185
You can find directions to Brook Medical Centre by following this map link