Domino's Pizza - Camberley Pizza Restaurant in Camberley

Reviews

1. Bibin ★★★★★

   Great pizzas, especially the Texas BBQ and the service and delivery is top notch

   almost 6 months ago
2. Jaginder Kaur ★☆☆☆☆

   Don’t buy pizza from the store anymore because they are very rude. They never listen to a Customer. I’ve tried to order the tandoori chicken hot And they send me beef and when I call them and discuss about it and they ended the call on my face

   almost 7 months ago
3. Bibek Shrestha ★☆☆☆☆

   I had a serious food poisoning with diarrhoea and vomiting after having food from here 2 days ago. I write to let them know of the situation and they didn’t really bother to apology instead investigation were comparing on majurity food poisoning and not asked or call for what happend and all. Instead they treated like it was lie and ignore my seriousness of food poisoning. After 2 days they responded with on day other customers were not involved in food poisoning so they act this can be a case from other but not from their store. Later when I responded to them how investigation taken place to ensure on day of my orders where prepared safely on not but they want me to proof a microbiologist sample to show them after many days which isn’t right. It would have gone real worst to me if myself action where not taken on my health but they don’t see a individual customer what are we explaining is wastes. Very disappointed service and poor handling of food safety matters.

   almost 10 months ago

1. Sian Copleston ★☆☆☆☆

   We have been a repeat customer for the past year living in Camberley. This branch needs a serious retrain, especially on customer service. A few weeks ago, we ordered 2 large pizzas + extra cheese via the app. They both arrived with pretty much non-existent cheese and one pizza being over cooked. We had to go through the app to make a complaint, which we did and ended up being contacted by what I pursume is the regional manager. We were given a voucher for 2 large pizzas on our next order but that could only be redeemed via phone. Fast forward to today, my husband calls to place our order. We mentioned to the young man on the phone that we had a voucher and he said he was confused so would get a manager. We then spoke to 'Rahul' on the phone (we pursume this is the store manager) We mentioned the voucher to Rahul who then asked for our card details. We reminded him again that we had a voucher and he stated that we needed to pay for delivery. My husband read out his card details. We once again mentioned we had a voucher and he would need the voucher code for this order. Rahul then charged us for the full order without taking the voucher code. When we again said we had a voucher, he said he didn't know we had a voucher yet we had mentioned this multiple times to both people on the call. After much rudeness from Rahul, as he muttered under his breath that we were 'taking the piss', we requested a full refund on the pizza's he had charged us for and that we wanted to cancel the order completely. Rahul then said he "will not be doing a refund as its too busy and he may OR may not refund us in a few days" and we will get the money back in the next 2 weeks!! We then recieve a phone call from Rahul around 15+ minutes later stating that we need to ring customer service tomorrow to process the refund. Rahul also then went on to blame the 1st gentleman we spoke to for the situation. For a manager to blame a regular colleague for HIS own actions is cowardly and disgusting especially when we made him aware of the voucher multiple times during the call. Although we were very great full for being given the voucher in the first place, we cant use it as staff are unable or unwilling to process it. This voucher is due to expire soon, I have now reach out to the 'regional manager' to request a full refund of the original 2 large pizzas + extra cheese, that we had the issue with a number of weeks ago. Due to such rudeness and bad service this evening, we do not feel we will be a returning customer to the Camberley branch and will purchase in future from another local store. I highly recommend that Rahul is spoken to on basic customer service and some retraining is given, so further customers do not have to deal with what we have had to deal with this evening. Now reading other people's experiences, this seems to have been going on for a while without action.

   almost 10 months ago
2. Kam B ★★★★★

   We had delicious pizzas on Sunday, and the delivery experience was just as great - quick and fast. The gentleman who brought it to us was polite, kind, and friendly — he's delivered to us before, and it's always a pleasure. Highly recommend!

   almost 11 months ago
3. Pamela Monzalvo ★★★☆☆

   I live 5 min away and the branch doesn't have the option of house delivery. I had to take my car and spend more that 20 minutes to find a parking spot and walk.

   almost 3 years ago

1. Shakeel Ahmed ★★★★★

   Very nice pizzas. Happy to find out the chicken tandoori is halal. Nicely prepared. Great staff. Excellent ambience

   almost 3 years ago
2. Ashfaq Ahmed ★★☆☆☆

   Was in the area one night with nothing cooked so placed an order on the app. I have to say I was really disappointed with this Pizza as it did not taste anything like my local branch. The base was like a biscuit and I have honestly had better £1 Pizzas from iceland. To their credit it did turn up on time but I would not order Pizza from here again. Surely there must be a decent Pizza place in Camberley??

   almost 4 years ago
3. Molly Mary ★☆☆☆☆

   Ordered from their app which I use on a regular basis. Tonight we got the absolute WORST SERVICE. The app said the pizza would be delivered at 7pm. Well we got someone else’s pizza instead. So I rung them and was told my pizza would be sent out. Half an hour later and still no pizza. At this point we had thrown away the previous order. Was told by the same girl on the phone that the order had been sent out, so I assumed that they had remade our order. 20 minutes later and STILL no pizza, all we were offered was free pizza, not my refund that I asked for. I will add that we live 5 minutes away from the town centre so was absolutely ridiculous by then. They finally sent out the pizza, but without the sides! Still waiting for those, 40 minutes later and nothing has turned up, may as well give up now. Used to be my favourite go-to for pizza and also a regular customer, and will be ordering elsewhere next time. For the price of the food I would’ve expected the service to be a lot better.

   more 8 years ago

1. Peter Hansford ★☆☆☆☆

   Disgustingly greasy and still doughy pizza yet bland and burnt tasting .. deffinatly the worst pizza I have ever ordered ...... and as for the delivery driver !!! She needs to learn some manners and attitude issues.

   more 8 years ago

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