Went in store today 16th October about 8.19am first time since breaking my foot, man on till was rude and unfriendly.
This is a store i frequent. The staff are so friendly and helpful and despite having a lot of fantastic stock the store is wheelchair friendly with plenty of room to get around in. Some other stores can take lessons from them about layout and how to treat customers properly.
Really they want to go home early. Shop on web site saying 18:00 & i always been 10 min before really wasted time. Speaking for 5 min really wasted the time
We picked up a mascara that had no price on it. One member of staff was tidying up near us when we picked it up and we're discussing that fact it had no price and we would be taking it to the till to see how much it would be. She said nothing to us. Didn't even offer to help. Took it to the till to see how much it would cost to be told £4. We said we would leave it. The girl serving us told a tall dark-haired lad, assumably the 'manager' that a label would be needed as we were not the first to leave the item at the till. Are labels on items not a standard practice at your store? The manager then had the audacity to say to the colleague "Well to be honest it's common sense" I'm sorry, how is it common sense that an unlabelled item in a store called ONE Below would be £4? This is damn right rude and unprofessional. Perhaps if the manager had dealt with the missing label in the first instance people wouldn't keep leaving it. Maybe a store labelling their items is more "common sense" rather than insulting the people putting money in the till to pay their wages. An awful customer service experience, so avoidable should the manager learn a little bit of respect, customer service skills and to keep his thoughts from carelessly exiting from his mouth. Also, a little recognition from the staff member by us tidying would have been great too.
"OneBelow"? The two baskets in the window say otherwise. I had to take a loan out to shop here. The name should be "CostOfAHouseOrBelow". Probably cheaper to buy a return plane ticket to the USA and do my shopping there than go in this shop. Even just looking at products makes me feel like im spending money. -1 Customer.
"OneBelow"? The two baskets in the window say otherwise. I had to take a loan out to shop here. The name should be "CostOfAHouseOrBelow". Probably cheaper to buy a return plane ticket to the USA and do my shopping there than go in this shop. Even just looking at products makes me feel like im spending money. -1 Customer.
A good discount store with lots of items not available in other discount stores.
Always get what I want,and more in this store, great bargains
I have visited few times, most products needed always easy too find , not busy at all or over crowded which is good for quick checkout, friendly workers and easy to find your way around the shop .
Some really great bargains to be had. Stock a lot of different items than Poundland. They have a really great arts and craft section.
OneBelow is located at Unit MRU 1, The Marlands Shopping Centre, Civic Centre Rd, Southampton SO14 7SJ, UK
You can find directions to OneBelow by following this map link