Experienced a rude and disrespectful server in the Earley Costa in front of my daughters. A male with a ponytail was abrupt from the start and even rolled his eyes when I spoke to him. He made a mistake which he then blamed me for and raised his voice to which I challenged his behaviour but he was not apologetic at all. I explained I didn’t mind the mistake but the way he had initially treated me was what I objected to.
Stephen McGill★★★★★
Awesome staff, lovely venue, great vibe with lots of regulars. relly good coffee. cant beat it.
Sharleen Cook★☆☆☆☆
Repeated order 5 times and still he needed help to understand order. Couldn't even tell me he got the order or not just stood staring at me!!!
Poor service even if he is training coz his lack of communication.
It seems to be the same member of staff who is rude ...
Will not be returning in the afternoon or if I see him on duty
Alex Woo★☆☆☆☆
Had a very upsetting experience at Costa Chalfont Way , the staff Deepak rule the store completely, it took long time to prepare the drink for the customer before me, and one of customer walk out due long time waiting, he is clearly not familiar with what he doing , not sure the quality he made for anyone else.
The staff member, Deepak, was rude, dismissive, and aggressive. He spoke negatively
When the drink was returned, he became visibly hostile — raising his voice, He kept speaking himself and mourning. This kind of behaviour is completely unacceptable and Costa needs to investigate it seriously. He displayed aggressive body language and I hope all of this is visible in the stores security footage.
The formal complaint will be followed up against, Deepak should not be working in customer service.
Jack Williams★☆☆☆☆
Had a very upsetting experience at Costa Chalfont Way on 23rd June at 17:19. My partner and I were left feeling genuinely shaken after the visit. She asked for mango sauce on top of her Mango Bubble Frappe, as shown in Costa’s own photos and done in other stores. The staff member, Deepak, was rude, dismissive, and aggressive. He spoke negatively about us to his colleague and repeatedly said, “Have you ever worked in Costa?” in a condescending tone.
When the drink was returned, he became visibly hostile — raising his voice, invading my partner’s space over the counter, and making derogatory remarks towards her. He kept speaking over her, but not over me, which felt clearly misogynistic. As we left, he shouted, “Go away with your boyfriend” across the store to her. This kind of behaviour is completely unacceptable and Costa needs to investigate it seriously. He displayed aggressive body language and it is not acceptable, I would not like him to serve anyone especially women. I hope all of this is visible in the stores security footage.
If other people have been affected with this, please come forward to my email. We are gathering evidence for an official formal complaint as people like Deepak should not be working in customer service.
Guy James★★★★☆
Standard Costa, never very clean but the staff are pretty good with service.
Sham Alkateb★★★★★
I’ve been here too many times to count now and EVERY SINGLE TIME I receive outstanding customer service. The employees are incredibly sweet and always greet you with a smile. Will definitely continue to return!
Samuel Ramesh★★★★☆
Quiet, good Wifi. Nice interior
Jack Tanner★☆☆☆☆
Staff aren't great. Get orders wrong and make the wrong drinks when there is only 2 customers waiting. Seem to flap and get things wrong when only make 2 drinks. Then when you do get the right drink it tastes horrible. The machines in petrol stations make better drinks.
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FAQs
What is the address of Costa Coffee Earley the Square?
Costa Coffee Earley the Square is located at 3 Chalfont Way, Earley, Reading RG6 5HJ, United Kingdom
What is the phone number of Costa Coffee Earley the Square?
You can contact Costa Coffee Earley the Square at +44 118 986 7680
How can I get to Costa Coffee Earley the Square?
You can find directions to Costa Coffee Earley the Square by following this map link
