Howdens - Derby

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Reviews

1. T ★☆☆☆☆

   Very disappointing experience at the Howdens Ascot Drive branch. A simple return was mishandled, and the manager created an unnecessary issue that implied wrongdoing where there was none. I was then charged instead of refunded and had to make a second trip to fix the store’s error — with no apology or accountability. Earlier design advice and a survey were also inaccurate, leading to last-minute changes and a permanent compromise in my finished project. I have also noticed a clear difference in how I have been treated compared to other customers, which has made the whole experience uncomfortable. I was preparing to buy 12 Daytona Oak doors and a full Howdens kitchen — over £25,000 of future business — but after this episode, that trade will now be going elsewhere. Michelle and Ishaq have been excellent, but the overall service and management at this branch have been extremely poor.

   almost 3 months ago
2. Matt Simpson ★★★★★

   Recommended to Kelvin via our builder and have never been disappointed throughout the whole process. The support, service and patience shown by Kelvin and all of the team we spoke to has been exceptional. Thank you.....our new kitchen looks amazing!

   almost 2 years ago
3. Lyn Cliff ★★★★★

   We are very pleased with this firm. The staff are lovely and they helped us choose our new kitchen. Steven designed the layout and advised us on certain items. Good value for money.

   almost 2 years ago

1. Steve Balaam ★★★★★

   Great range and level of stock. Nothings too much trouble for these guys - easy to see why they're #1.

   almost 2 years ago
2. G man ★☆☆☆☆

   Was not very helpful at all lady behind the counter just was so rude I needed a 8 X 4 door blank urgently but didn't have a trade account so she didn't want to know at all surely there would of been a way as could not get one anywhere else thank you for nothing.

   almost 3 years ago
3. PETER RAI ★☆☆☆☆

   Visited the Ascot Drive Store Derby where Tom and Perminder as usual were otherwise occupied with heads firmly fixed to their computer screen. No acknowledgement that I had even entered the store. Asked Perminder a question about a product and was told to go outside and grab a brochure and look for the questions to my query... So I'm constantly being called by Staff at Howdens fighting for.my business even when I don't need anything but when I attend the store they haven't even got the decency to acknowledge the customer let alone assist with their query.

   almost 4 years ago

1. Colin Chatburn ★★★★★

   I am a trade member of Howdens and have always found the staff to be extremely helpful and always go out of there way to ensure you get the best materials and service everytime. On my last visit I was served by Holly who always goes out of her way to ensure you get all of your requested materials asap. Everytime I have been served by Holly everything I need is done asap from quotes to materials, when I phone through for anything she always goes out of her way to ensure I get what I need asap. I find her a valued member of staff and would like to see her more on the counter helping tom. She always has banter with the tradesmen and is a pleasure to deal with which makes ordering materials so much easier.

   almost 5 years ago
2. Jane Perkins ★★★★☆

   So pleased with my kitchen, bought flat pack. Never a problem when I needed help. Replacement or missing items sorted straight away. Absolutely love my new kitchen. Great value

   almost 5 years ago

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