Olivia's Stafford

Reviews

1. Hol B ★☆☆☆☆

   1 star because 0 wasn’t an option. I genuinely don’t know how this company is still operating. As a whole it is the embodiment of terrible customer service, inflated prices and pure incompetence. From start to finish my FIRST experience with this company was riddled with missed collections, repeated failures and emails so lazy they were clearly copy-pasted - they offer nothing beyond the bare minimum. I returned an item and was promised a straightforward collection and refund. Instead, I got: • Three failed collections • Three full days wasted sitting around from 9am–4:30pm • Missed work meetings because I was trying to be cooperative • Zero accountability and constant delays • A refund that should’ve been processed within the legal timeframe but wasn’t - forcing me to initiate a chargeback via my bank. Every single issue came from their side - yet somehow I was spoken to like the problem. Emails from their Operations Manager, Ben, were dismissive, unhelpful, and he was clearly annoyed that I dared to ask for the service I’m legally entitled to. His responses were repetitive, lazy, and unprofessional, and every email he sent was under someone else’s header (Mark Chapman) while signing as himself. Only reiterating the “bare minimum” approach. Meanwhile, Dan - whoever he is - seemed to be completely unaware of the most basic aspects of consumer law, which only added to the incompetence. After THREE WEEKS of chasing, the chair was finally collected. Not because they were efficient - but because I basically had to hold their hand through the entire process. I even have the signed collection slip to prove how long this dragged on for. And the compensation they “promised” as an apology? A £50 voucher. There are several things I’d rather do than place another order with a company that’s proved itself to be unreliable and untrustworthy. If customer service meant being lazy, entitled, rude, and consistently incompetent, then this company would easily deserve five stars. Instead, they’re overpriced, unprofessional, and give off the vibe of “customer service isn’t in the job description”. Take my review as a warning and save yourself the stress and the time. There are hundreds of other companies out there who actually function like a business - not a part-time hobby someone runs between tea breaks. Nicholas Moutter ought to be ashamed of how his employers handle his business - though I can only assume he’s well aware of the behaviours. Just to note: don’t be fooled by their strategic replies to other bad reviews claiming, “This certainly is not the level of service we aim to provide”. This is yet another generic copy-paste tactic to publicly paint themselves as a reasonable company that values customer service, while the reality is behind the scenes is quite the opposite. Absolute shambles from start to finish.

   almost 8 months ago
2. Sally Pryer ★☆☆☆☆

   Do not order from this company! If you cancel your order you will wait for ages for your money back! Why it has to be sent to your accounts team!? Give your customers their refund back like anyone else would! Disgusting service had to go through PayPal.

   almost 10 months ago
3. Christine Lauber ★★★★★

   I love our hall mirror. The quality is great and the delivery was fast. Unfortunately, the mirror got damaged during transport, but we received a replacement. Great customer service!

   almost 11 months ago

1. Joan Gordon ★★★★★

   Lovely table gives a modern twist I was looking for and the table is made of quality material . It has a lovely herringbone pattern on top which goes well with our flooring .

   1 year ago
2. Salim Brigui ★☆☆☆☆

   Horrible experience, so disrespectful - avoid at all costs. Ordered two things, Mirror - arrived broken, initially refused to collect and told me I have to dispose of it myself (huge item, metal) and had to go back and forth several times where they asked me to pay extra for a replacement because they changed their prices. Turns out they can’t collect loose glass which wasn’t even the case for this mirror as you can see, but cracks are ok - preferred to take the easy option and say no rather than arrange the collection. Then had TWO replacements delivered, both of them were smashed - in the end paid for a collection myself of the damaged item. Dining table - 2 - 4 weeks lead time in the order confirmation, confirmed again with Jasmine on the phone later. Then on week 4, they told me that actually it’s 8 weeks and blamed me for not reading their mind. DESPITE the order confirmation saying 2 - 4 weeks, and Jasmine confirming this on the phone, their excuse was “you should have seen online it says “preorder”” - makes no sense. Told me the delivery estimate is only valid for items in stock - not sure how I am supposed to know their stock levels. Hosting family with no dining table now. Casually suggested I cancel, not considering the 4 weeks waiting for this item, and the hassle of finding a quick replacement. Customer service - Jasmine (supposedly senior customer support) barely answered any of my emails for weeks, despite me asking for it to be escalated as a complaint. Ignored my calls on purpose, and answered when I called from a different line. Came up with random excuses. Apparently escalated it to Ben who is more senior, and will get back to me as soon as possible - several days later no response. Premium pricing, below discount customer service - disrespectful company, shouldn’t be allowed to trade. Online claim they own their supply chain, and then say they don’t have visibility into stock and delivery.

   1 year ago
3. Rosa Muller ★☆☆☆☆

   Purchased some trays from here, which we loved initially. Had to chase up for delivery repeatedly, eventually they came. After a couple of months of being sat on a side without even being used, the trays had fading around the edges. They hadn’t come into contact with any corrosive cleaning products so forth. We were very disappointed, particularly as the trays were not cheap at all and had been brought as a special anniversary gift. We sent photos to inform Olivia’s and requested advice, perhaps some form of treatment we could apply to them or some gold paint to touch up with (we did not even wish to return the trays or have a refund). We were sent a very rude, blunt response stating they can’t help us due to time between delivery and issue arising. A commiseration at wasting close to a hundred pounds would have been nice. Or an acknowledgment that there is a design flaw with the Libra trays. Terrible customer service skills, which I find unacceptable for a company that supposedly sells high end products. We had intended to buy a large rug and other items from here, despite the faulty trays as we like their products, however we will now be taking our custom elsewhere.

   almost 3 years ago

1. Andrea Wright (Andi) ★★☆☆☆

   I've given two stars for the quick delivery, although we were both at work and the mirror I'd ordered was left at my back door! The Hampshire mirror looks beautiful on the website and the frame is gorgeous. However the subtle silver embellished around the frame is NOT how it comes. It looks like it's been dipped in a vat of shiny silver gloss there is that much on it. Very disappointed as totally NOT the look I want and a Christmas present too.

   almost 3 years ago
2. Nic Bowler ★★★★★

   I ordered these shelves from Olivia's and was nervous as I have never used this site before. But they are excellent, amazing quality, good value and the delivery and service was top quality. Very fast and efficient.

   almost 4 years ago
3. Jayne Bond ★★★★☆

   We had to chase up delivery. The delivery driver was top notch. They actually reduced the price on this mirror before they made delivery, but when I queried this, I was not offered a refund for the difference. Had they done this, I would have scored them 5 stars.

   almost 4 years ago

1. Tracey Taylor ★★★★★

   Olivia's has such lovely things to enhance your home, covering a range of prices to suit everyone's pocket. Very helpful customer service too. My beautiful glass lamp and mirror arrived promptly and very well packaged so no breakages! Have some good discount codes at times too. Would definitely recommend them.

   almost 4 years ago

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