terrible service, took about 10 minutes after ordering for a double espresso. tasted bad would not recommend.
Visited at 8.30am on Saturday and the lady working was completely on her own until around 11am. She was doing her absolute best — friendly, calm and working non‑stop — but it was clearly too much for one person. She deserves recognition for how well she handled it, and I hope management can support staff with better cover at busy times.
Very bad service and cups were dirty even after 3 goes they still couldn’t get it right. No clue what is going on. Serves a pot of tea with a cup so big it’s almost a bucket lol
Lady in charge was extremely rude to all customers, banging cups down and generally in a huffy mood. Returned black coffee as was luke warm, she refused to even acknowledge it for at least 5 minutes even though another member of staff passed her the returned coffee! Whole place was a mess and freezing cold due to broken doors nearby.
Had an amazing coffee this morning. Friendly staff. The atmosphere here is great. Really enjoyed my coffee. Thank you very much!!
Ordered today and half the order was chucked due to poor packaging it was late and my lattee was cold and what a surprises no refund won't be returning
The staff were wonderful . The card machine had gone down and could only take cash , the queue was long but they all kept their calm and were remarkable. Hats off to them . It was tough .
A range of smaller and larger tables ideal for those looking to do a spot of work whilst having a fee hot drinks. Unlike the lower floors 5g and 4g reception works well up here. Drinks are standard Costa so decent coffees and tea in a pot! I agree with some of the comments that cleanliness is not brilliant. I went when it was quiet so no real excuse for tables not being wiped down but I guess their staff are probably still learning the ropes.
Great service, good coffee and a nice place to relax.
Came here with a friend today and was shocked to see how Dusty the place was . We sat down a the Table and the ledge was thick with Dust ... With the Current Pandemic Situlation the Resturant should be Spotless . I mentioned this to the staff he replied it was done this morning.. Well after 44 years of being a Cleaner That ledge hasn't been cleaned for Weeks!! Glad I don't drink or eat anything from Costa.
Costa Coffee is located at Kiosk 7, Portland Terrace Entrance, Lower Level, West Quay Shopping Centre, Southampton SO15 1QE, UK
You can contact Costa Coffee at +44 333 003 5883
You can find directions to Costa Coffee by following this map link