MOTEST Reading Car Repair Garage in Reading

Reviews

1. Huw T ★★★★★

   Great service as always. I'm not looking for a new garage anytime soon!

   almost 8 months ago
2. Tiaan Carstens ★☆☆☆☆

   AVOID!!! AVOID!!! AVOID!!! Took my car for MOT as work across the road at the time. Told them that the passenger headlight was pointing up and if there was any issues to give ma a call. When I went to collect after work, they told me it failed because one tyre was the worg way around. They didn't call me or just rectified it so it would pass. So I had to take the car back again the next day to get it sorted. Passed the MOT and off I went. A week or so later switched to highbeam and the "highbeam" was pointing onto the road. Had to book it in AGAIN so the could sort it. Dropped the car in the morning and to avoid any more issues, collected it around 14h or 15h just to find two red marks and dents on the front passenger door. They then looked at the cctv and said that it wasn't them. They only showed me one minutes of the hole days footage. I took it up with their head office. The area manager who "investigated" it was very slow with any sort of response and only came back after about a month and said "we don't take any responsibility for any damages or loss. They are incompetent, slow to resolve their own mistake, don't take responsibility and dishonest! If you value your care, AVOID AT ALL COST!!!

   almost 10 months ago
3. Neil Dan Dan ★☆☆☆☆

   Bad Service!!! Absolutely appalled by my experience with MOTEST. During my MOT, I was told the car had failed and was immediately pushed towards paying for expensive repairs. The whole thing felt like a deliberate attempt to scare me into handing over money for work that didn’t seem necessary. This sort of behaviour is disgraceful and deeply untrustworthy. No customer should be made to feel cornered or taken advantage of when they simply need an MOT. I would strongly advise anyone considering MOTEST to think twice and seek out a garage with a genuine reputation for honesty and professionalism.

   almost 11 months ago

1. Martin Burgess ★☆☆☆☆

   Very unhappy. My car has light (almost white leather), seats. The tester, who I discovered was an 'agency' tester, climbed in wearing his dirty overalls and has left several dirt/greasy marks. He also wore black neoprene gloves which left the steering wheel feeling greasy. Common sense would say to put a plastic seat cover over the seats? I was watching through the window from the waiting room in dismay. I shook my head at him and he immediately challenged me. Simple. I'll take my car elsewhere next time and recommend others do too.

   almost 11 months ago
2. Whitney Brown ★★★★★

   Booked my slot only 24hrs before, was great to see availability so short notice. The MOT was thorough as needed but also not too long, and I was able to sit and wait. Very interesting to watch! Unfortunately my car failed, but the MOTest center was able to order the parts and complete the work the next day, and then do a (free) retest which made it pass. Was brilliant to get the car sorted within 48 hours. Service was friendly and efficient, 10/10 would recommend.

   almost 3 years ago
3. Steve M ★☆☆☆☆

   I’ve used MOTEST Reading for MOTs for quite a few years with no issues…except for today. This year my car failed because of a missing wheel nut. Fair enough. I obtained and had fitted a new wheel nut and took it back for a retest only to be told I had to wait three days. Not acceptable for a job that would have taken less than 5 mins.

   almost 3 years ago

1. sharon northmore ★★★★★

   Been taking my car here for years MOTs, Servicing and any problems Fair prices , definitely recommend

   almost 3 years ago
2. linda smith ★☆☆☆☆

   Having been a customer for, I estimate, about 20 years, I used to really support this company. Today, my husband and I left his car for an MoT and service. After three hours, we phoned to request information on progress. The response was that they had done NOTHING. Apparently, the steering wheel was described as “mouldy”. They lied, and said they had left a message (which they categorically had not done). No missed calls, no text messages. On return, we looked very carefully at the steering wheel. Whilst it is worn, I can confirm, (and will do in court) that the steering wheel is worn through, exposing the under-padding (which is white), but not mouldy. How dare you judge us like this. Your discriminatory behaviour is reprehensible, and you have lost at least four future customers. I would appreciate a full and detailed response. You know who we are.

   almost 3 years ago
3. Lee West ★☆☆☆☆

   I have previously been a fan of motest reading and have recommended them to others. I won't be in future. I took my car in for mot today, it was mot'd there last year. They called to say it is too low for the ramps as the ramps have changed. When I picked it up it was parked facing the wall. When I got it home, noticed this. I'm aware it's a low car and accidents happen, even a scuff I don't mind, but I'd have expected someone to own up about this. Very poor service.

   almost 5 years ago

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