Halfords Autocentre Sandhurst

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Reviews

1. Sri ★☆☆☆☆

   I had an MOT booked for 10:00am on the 18th (reference: A213B050618), along with a Winter Check booked under a separate reference number. When I visited the store this morning, I was informed that my MOT was either cancelled or not booked. I had taken a day off work specifically for this appointment, as I am travelling to Scotland this weekend and the MOT was a priority. I was asked to leave my car for the Winter Check and wheel balancing and collect it later. As I am travelling from Wokingham and not local, I said I would prefer to wait, but I was told no timeframe could be provided. The staff member then suggested moving the Winter Check and wheel balance to the Wokingham branch. I agreed, and those appointments were transferred accordingly. After returning home, I raised a complaint regarding the MOT, as it had been cancelled without any notification, causing unnecessary travel, loss of a day’s leave, and disruption to my pre-Christmas travel plans. Following this, I was informed that a staff member had made a counter-complaint alleging that I was rude. I strongly deny this. I was understandably upset due to the situation, but I remained polite and professional throughout the interaction. There are CCTV cameras in the store, as well as other customers present in the waiting area, which would support this. I am extremely disappointed with how this matter was handled. Cancelling an MOT without informing the customer, and then responding to a legitimate complaint by making an unfounded accusation, is unprofessional and unacceptable. Due to this experience, I will not be returning to this branch and would advise customers to ensure conversations are documented to avoid similar situations.

   almost 2 months ago
2. Ben O’Hanlon ★★★★★

   I have been using this branch for a couple of years for my MOT’s and various other bits. The manager, Andy, goes above and beyond to ensure you feel comfortable and informed throughout the entire process, his friendly demeanour and expert advice truly make the difference. The team at Halford’s is outstanding — knowledgeable, efficient, and genuinely caring about their customers. They are very helpful and accommodating, working around my schedule and explaining every step of any repair or defects clearly. It’s rare to find a shop with such a dedicated and trustworthy team. I highly recommend this Halford’s branch to anyone in need of reliable and honest service. Thanks to Andy and the entire crew for their excellent work and customer care!

   almost 3 months ago
3. Stephen Green ★★★★★

   I had the pleasure to meet Andy, Stewart, Sam and Chris during works needed on my car. They went above and beyond and I am extremely grateful. I’d like to also mention the newly upgraded customer experience in the reception area. It looks great, however, it was sad to see that Halfords Group have missed a trick - your priority is your staff first. Therefore I’d recommend that your workshop area is upgraded first, then, your valued staff can work in a better, warmer and top end mechanical workplace, which will ensure all branches - like Sandhurst deliver a great customer experience. Well done team Sandhurst!! Regards Steve Green

   almost 4 months ago

1. Laurence Allmark ★★★★★

   A big thanks to Andy and the team for their help with my Alfa this week. They did a lot of work in a short space of time and were very flexible to accommodate me. All the work was done for a great price. Thanks a lot

   almost 5 months ago
2. Pawel Zarzycki ★☆☆☆☆

   Extremely Disappointed – Avoid Halfords Autocentre Sandhurst I took my car to Halfords Autocentre Sandhurst on 4th March 2025 for a tyre replacement. When I returned, the car had sustained damage to the cill due to incorrect lifting of the vehicle. I have clear photographic evidence that my car was undamaged before the service, and I was able to replicate the damage in the same spot, proving it occurred at their garage. Even worse, Halfords claim to take 6 photos before and after every job. While the before photos clearly show no damage, the after photos were mysteriously blanked out or missing, making it impossible to assess the car’s condition post-service. When questioned, the manager admitted this was unacceptable and claimed the staff member responsible had been reprimanded – yet they continue to deny any responsibility. They also confirmed their CCTV cameras do not record, so there’s no additional footage to review – a huge red flag for any reputable garage. Despite giving them time to respond and offering a chance to resolve the matter amicably, I’ve received no resolution or compensation. I am now escalating this to Halfords Head Office, the Motor Ombudsman, Trading Standards, and pursuing the matter through the Small Claims Court. I’ve also obtained an independent assessment to confirm the damage was caused during the tyre replacement. I strongly urge anyone considering using this garage to think twice. This experience has shown a complete lack of accountability and transparency.

   almost 11 months ago
3. Charles Hole ★★★★★

   I only used this Autocentre for click and collect. The goods were there when promised and I collected. Job done. I think that my first impresssion on approach was not good. The whole site looked scruffy and run down. It would not attract me to have my car serviced there.

   almost 3 years ago

1. stephanie ranson ★★★★★

   Third time using the team here and they are always super friendly, really upfront about things and do a good job. Very reasonably priced too.

   almost 3 years ago
2. Jon ★★★★★

   Booked in a few weeks back for an MOT and service and dropped the car off this morning. Have to say I'm really impressed with the service. Friendly and courteous. I was expecting to be without the car all day, but they turned it around very quickly and I had the car back early afternoon. Guy on reception went through a few recommendations without trying to pressure me to getting additional work done. Full service report emailed to me. Great service. I'll be back in future.

   almost 3 years ago
3. Master Guide ★★★★★

   Happy with the work carried out at the Sandhurst Halfords AutoCentre. I had all four tyres replaced on my car, the price was good, the centre manager was helpful and also called me as soon as the work was completed. I highly recommend this centre from my personal experience and plan to use this centre again soon for brake disks and pads replacement

   almost 3 years ago

1. katie wogel ★☆☆☆☆

   Was told I could drop my car off to get a wheel bearing fixed, this morning went to drop my car off and a young guy in the desk first thing he came out with was “I don’t know what I’m doing, I don’t know how to use the computer” and your not booked in! Left completely shocked at the lack of customer service and the attitude as well! Glad I didn’t get my car fixed here now

   almost 3 years ago

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