Garden Street

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Reviews

1. simon shepherdson ★☆☆☆☆

   £900 worth of BBQ. Checked the full description and it's described as lightweight concrete that is easy to assemble by 2 people. Completely wrong. This bbq is so heavy 3 adults couldn't lift the top section. Because it comes assembled so that it all fits on one pallet it means you have to try and get it down before you can start to put it in place. I had to hire a pallet truck at a cost of £60 to get it from the delivery point down the path to the back garden. I've since had to buy 2 extendable tresles (another £100) 2 decking joists (£24) and a hand chain winch (£50) on top of that I've spent £25 on lifting straps and still need to go get a further beam to make a bracket in order to just lift the top section off so I can pull the other 2 sections out on the pallet truck before carefully lowering the chimney section onto a second pallet. You also need to purchase the joint compound for assembly (£17) which as this is a £1000 bbq I can't believe isn't included. I contacted Garden street with my concerns about how misleading their advert is. (No response) and I have tried to leave 2 reviews on their website now both without success. Now I know it's a concrete BBQ so it's going to be heavy. But it states easy 2 person build. 2 me this BBQ is definitely NOT an average home build item. The risk of SERIOUS HARM trying to do this yourself is really high. Trapped/spuashed fingers being the least of your worries. Broken bones and I would hate to think the damage this item would do to a person if you got half way through lifting it down and it slips. It could easily do VERY serious damage to someone. It's cost me hundreds extra so far just to attempt getting it off the pallet it was delivered on. Wish me luck. If of realised this prior to purchase I would definitely not have bought it. Garden street haven't even responded to my concerns

   almost 11 months ago
2. Jonathan Harris ★★★★★

   Delivered and installed to a high standard. Ian did an amazing job, made quick work of the garden room. Very happy with it. Thanks!

   almost 11 months ago
3. Tracey Ellis ★☆☆☆☆

   I would not recommend this company, I ordered a shed with shelves, the website said delivered within 5 days, after 10 days of hearing nothing from the company, I contacted them, I emailed and called numerous times, then after 3 weeks I received some shelves, it was another 2 1/2 weeks before the cupboard arrived, the description said no assembly required, this is not true. This is not a reliable company, no one ever put their name to any emails I received and when I called they wouldn't give out their name, always saying that the person dealing with my order was busy. A very unprofessional company.

   almost 3 years ago

1. Tatiana Mirova ★☆☆☆☆

   Bought premium items that are mis-advertised as being suitable outdoors here. The Apollo Hammack, while a good wooden frame, is not treated well so will only last outside max a year before needing to be retreated (at own expense and labour). The metal chain attachments have gone rusty and the over-priced and poorly manufactured cloth hammock, which uses basic materials that are not suitable for outdoor use, had to be re-bought and changed twice already. The cloth part, I had to change twice within a year due to the cotton being not nano-treated and prone to mould. The cheap polyester ropes used mean that they either shrink or you have to hand-wash the cloth. I wasted so much time and money on mould cleaning products to try make some of the mould patches less offensive, but the biggest offence was contacting the company to try arrange some compromise. They sell products that are not suitable for British weather, and the website does not include anything about care and maintenance, misleading customers that these items are weather fit. I am left with a wooden frame that I must treat and am left considering having to make my own textile part, or I might be tempted to cut these substantial losses and just dispose of the lot, considering responsability for what they sell has been denied by the company, after months of flakey comms. Trading standards are the next point of contact about Garden Street then!

   almost 3 years ago
2. Nick Marshall ★★☆☆☆

   Item arrived faster than expected but broken on arrival (shed); one roof component panel faulty. Emailed Garden Street 16th Jun who responded immediately, advised me they would look into it. Ten days later I have heard nothing and am worried I’m now the owner of a broken unbuilt shed! I have been sending them emails asking for updates and tried to call but am unable to as their phone lines are down. I’m not one for leaving bad reviews until I feel a company has had sufficient time to rectify the problem, however, ten days with no update isn’t good in my opinion. Even a “sorry for the delay we are still looking into it” would suffice. Unless my experience changes I will unfortunately not be recommending Garden Street again. I would welcome any response #131017 (WEB131017)

   almost 5 years ago
3. Peter Shawe ★★☆☆☆

   Order was incomplete on delivery and arrived with several damaged parts. Sent an email 3 days ago informing Garden Street of issues and awaiting response. Disappointed on both counts and wouldn’t recommend.

   almost 5 years ago

1. Frey Hale ★★★☆☆

   So were do I begin, Tha table came 3 weeks late. as I was trying to get in touch with customer service, no one awnsered I left 2 voicemail messages and yet no one called back. The table arrived as I expected. However it has one chip on the top of the table, what is not end of the world and I can hangle it, however ordering the umbrella it does not come with weighted base. My probles is with Customer service, no email no imformation that it will arrive late. I understand dutings this COVID-19 there are delays but atleast inform the customers would be nice, on the webside it said dispached on the 9th of April I only recieved it on the 23 April. But the table is high quality. If I would know it would take this long I would of ordered the same table from a different retailer.

   almost 5 years ago

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