T&S Architectural Hardware Store in Southampton, Curbridge

Reviews

1. cluett carpentry ★★★★★

   Terry was very helpul finding what I needed and the prices were good too. Thanks!

   1 year ago
2. Daniel Greenway ★☆☆☆☆

   So normally I only leave positive feedback and as they are pestering me for feedback on a order I have not received... So ordered something that is supposed to be a set as will not work separately. Received half the set in a few days ☆☆☆. After a week contact them to see where the other part of the order was, they did not know and had to contact the delivery company. To be fair they did call me back to say the supplier had IT issues and apparently some of my order had been damaged but they would still send out the undamaged bits that week ☆☆. 2 weeks later still waiting...☆. Obviously don't sell something you don't have in stock! Have left a review here as their website does not accept 1 star reviews

   almost 3 years ago
3. Mike B ★★★★★

   I can't praise T & S Architectural enough. I purchased six solar lights 15 months ago. These have a 12 month guarantee. Yesterday I had reason to open up one of these and discovered a manufacturing fault. I informed T & S late afternoon by email attaching a photo. I received a reply first thing today to say a replacement is in the post!

   almost 5 years ago

1. Suzie Knight ★★★★★

   Amazing service from these guys. I made an online order and they noticed I'd only bought hinges and needed mounting plates to go with them so got in touch to let me know. They let me make a second order and knocked off the 2nd postage fee, putting both parts in the post together. Really appreciate that old school human service!

   almost 5 years ago
2. Np 82 ★★★★★

   Excellent customer service both pre-sale and after sales support. I called after 5 pm with a query on installation and Terry was extremely helpful in answering my questions and followed up the next day with a resolution. With such a wide selection of products I will definitely recommend this company.

   more 8 years ago
3. LL B ★★★★★

   We ordered a small item from these guys last week (An escutcheon cover for a door lock) The customer service was outstanding! We needed this quite urgently to complete a job and Stuart ensured it was delivered in the quickest time possible and even took the time to email to say it had been despatched. Extremely helpful over the phone. Would certainly use again and highly recommend :)

   more 9 years ago

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