Parkers Reading Lettings & Estate Agents Reading

Reviews

1. Marcus Vale ★★★★★

   I had an excellent experience with this estate agent from start to finish. They were professional, knowledgeable, and always quick to respond to any questions I had. The whole process was handled smoothly, with clear communication and genuine care throughout. Their advice was honest and helpful, which made everything far less stressful. I would highly recommend them to anyone looking to buy or sell a property.

   almost 7 months ago
2. Diana S ★☆☆☆☆

   I have had a profoundly disappointing experience with this letting agency. Having rented from them in the past, I encountered consistent issues, including frequent and unnecessary inspections every three months. This constant monitoring felt more like harassment than professional conduct and created a very uncomfortable living environment. Additionally, the staff member I recently dealt with was exceedingly rude and unhelpful, making me feel like a burden simply for seeking assistance. This pattern of behavior is unacceptable and reflects poorly on their professionalism. The other staff member I interacted with was not only unhelpful but also displayed a noticeable lack of courtesy, making me feel as if I were inconveniencing them by simply asking for assistance. This lack of professionalism and courtesy is unacceptable and has left me thoroughly dissatisfied. It is important to understand that refusing to acknowledge or reflect on negative feedback is unproductive. Continually deflecting criticism with excuses or dismissive remarks, rather than addressing the underlying issues, creates the impression that you believe your work is beyond improvement. This approach limits professional growth and discourages constructive dialogue. Feedback ,particularly when it is critical,is an opportunity to learn and improve. Ignoring it or responding defensively not only prevents progress but may also lead others to disengage or avoid future interactions. Despite having clearly explained the reasons for my one-star review in the email I sent today, your public response suggests a lack of professionalism in how customer concerns are handled. Such interactions can negatively affect trust and credibility. Based on this experience, I would not recommend your services, and I will advise friends and family to avoid using them in the future.

   almost 7 months ago
3. Chris Ryder ★☆☆☆☆

   The worst experience I've had with an estate agent in Reading, which is saying something. There were so many problems that I ended up moving out within a month. A lot of the problems were to do with their dreadful customer service: - During an issue where I had no heating (in November), they provided two small heaters (for a two-bedroom house), but not for four days and not until the day it was fixed anyway. When the agent handed them to me, she said "Are you happy now?" - No solution was offered to the issue of having no hot water at this time, except when my property manager recommended that I fill the bath using the kettle. - I was told that no one at Parkers has the authority to engage an emergency plumber, which strikes me as an extremely dangerous policy. - My property manager refused to answer my calls after I dared to suggest that Parkers weren't being very useful. - They disagreed with me on an extremely important issue affecting the property, despite the fact that I had provided evidence and they had provided no counter-evidence. - They couldn't be bothered to read (or write) e-mails properly, and so I was often asked questions I'd already given the answers to. In addition to that, when I looked around the property it was in need of a professional clean, which I was told it would have. And indeed it did have this - but it occurred before other remedial work took place, so the property was not clean again by the time I moved in. Please don't put yourself through the aggravation. Find another property that is not marketed or managed by Parkers. EDIT: Regarding the response from the owner, please note that they have quoted the initial response from The Property Ombudsman, and not the response upon appeal, which upheld the complaints about customer service.

   almost 8 months ago

1. huihai wu ★★★★★

   Recently, my house was rented out through Parkers. I was impressed that it took them only about two weeks to find suitable tenants and complete all the necessary paperwork. I would like to specifically thank Mark for helping me find great tenants so quickly, and Ruby for ensuring everything went smoothly. Overall, their service was responsive, considerate, and efficient, highly recommended!

   almost 8 months ago
2. Sungmin Park ★★★★★

   I loved the journey with Parkers. They have well-organized system from viewing, contracts to moving in day. Especially, thanks to Ruby as she has been responsive to my all questions. Even though I could feel she's busy at the moment, she was considerate on my situation and being kind for all my reqeusts.

   almost 11 months ago
3. Michael Boxwell ★★★★★

   Very happy with the service from Parkers. The house was sold less than 24-hours after going on the market, selling for above the asking price. We exchanged contracts just two months and two days after I instructed Parkers to sell the house in the first place. Very happy.

   almost 3 years ago

1. asad refai ★★★★★

   Parkers are the best agents they make the entire process stress free, right from viewings till the agreement. They have some fantastic properties in Reading area. @Molly has been excellent and lightning fast in providing all the initial services like finding right properties for you. @Ben is the buddy to show you and help in viewing properties. His friendly nature thorough knowledge of the properties will help customers placing the offer. @Ruby is the brains behind the lettings agreement and all the process behind making things easy for customers. She is cool and clam. She has thorough knowledge and cannot go wrong anywhere.

   almost 3 years ago
2. sourav sarkar ★★★★★

   We recently moved to the UK and Parkers helped us to secure a home here to live. I can bet that they are the best in the market and extremely professional, just as I wanted. Ruby was assigned to my tenancy arrangements and assisted through out the process and helped to move in. The process was very smooth and hassle free. Everything was online, clear information, and the process was very swift. I did not have to wait for any steps more than a day. I appreciate the Ruby's assistance, and thanks to all the sales representative. We received the house very clean and professionally cleaned, and renovated.

   almost 3 years ago
3. Hellen Kardenas ★★★★★

   We have recently rented a house in Reading and the experience was an absolute delight! All the members of the office were extremely professional and kind. We were informed clearly about the whole process and steps to follow and what to expect at any moment which ended in a smooth and great experience for us. Very thankful to Joe Williams, Marco Lemmo and the rest of the team for their fine job and for helping us to find our home. Thank you again for being what customers expect from professional real state agents, and congratulations for such a great team!

   almost 3 years ago

1. constanta Luta ★★★★★

   I'd like to thank you all for the 5* service, surely you know well how to look after your clients! Nicole - you have been a star, always proactive over the phone and available over email. Thanks to Kira for the pleasant viewing, it was lovely meeting you. Harry, who made this all possible thanks to his impressive negotiating skills. Sam for his client support and availability. Paula for his brilliant customer service and advices when Nicole was not around and last but not least Damian for his incredible support facilitating the communication between the parties and advices. Again a massive thanks to you all, it wasn't easy to secure a property in this difficult market, but thanks to you all our dream came true!

   almost 3 years ago

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