📍 Address: 18-22 Saint James's Street, Derby DE1 1RN, United Kingdom
📞 Phone: +44 1332 916021
🌐 Website: frankinnes.co.uk
Excellent customer service from Luke and the team. Always happy to take calls and keep me in the loop regarding sales progression. As a first time buyer I felt reassured and guided every step of the way.
I am a 1st time landlord & have recently brought an investment property & let it through Frank Innes lettings service derby branch. I was unsure which letting agency to use so contacted different agencies to explore my options. From start to finish I was very impressed with Frank Innes Services. Euan did the original appraisal. He patiently & expertly answered my long list of questions & followed up & send me all the promised info quickly. He was professional but not pushy. My experience of other agencies wasn't as positive. When I was ready to advertise, a quick appointment was made to fit in with my schedule. Lydia came & took the photos & again answered all my questions in a lovely attentive professional way. I was unsure whether to advertise immediately, because it was the week before Xmas, or leave until the new year, but after weighing it up, I decided to advertise straight away. The property went on the website thurs 18.12.25, viewings were booked in for tues 23.12.25 & the letting was agreed & the tenancy was signed tues 30.12.25. Throughout the xmas period, even though the team were working on a skeleton staff, & reduced opening hours, Euan, Ellie & Lydia kept me fully updated on progress & stages. I am blown away that they had managed the process so smoothly & quickly at this time of the year. Thank you all for your professionalism, & your kindness & patience with this novice landlord. I look forward to working with you & would highly recommend your service to other potential landlords.
Madeline from Frank Innes Derby was fantastic to work with! She arrived on time, was patient with my delayed responses, and made the whole process smooth and stress-free. The price was great, the service was excellent, and I was able to move in within two weeks. Highly recommend!
I’ve recently dealt with Frank Innes Ltd and wanted to mention how helpful Laney was throughout the process. She was approachable, kept me updated, and made things feel a lot less stressful. It’s nice to deal with someone who’s professional but also easy to talk to.
We have recently let our property for the second time through Frank Inness, and once again the service has been outstanding. Lydia has been professional, reliable, and approachable throughout the entire process, making everything smooth and stress-free. Her friendly manner, attention to detail, and clear communication gave us complete confidence from start to finish. We would not hesitate to use Frankiness again in the future and highly recommend Lydia and the team to anyone looking for a trustworthy and efficient letting agent.
Would highly recommend Frank Innes. The process has been smooth, efficient and easy, and the wonderful lady who dealt with us (Olivia) couldn't have been more helpful or knowledgeable. She certainly made a difficult move feel manageable and we constantly felt we were in trustworthy hands. Having previously experienced pretty rubbish service from other agents, Frank Innes and Olivia restored our faith that there are some helpful and reliable agents out there! Can't recommend them enough!
I would like to share my experience with Frank Innes letting agents, I got a house on rent via Olivia Williams.I really appreciate the way she managed the process till move in . She is very supportive and kind. Thank You Very much Olivia and Team !!. You guys deserve 5 star.
The Frank Innes team succeeded in getting an acceptable offer from the first viewers! At which point the house had been on the market for 3 years with 4 other agents, an impressive feat. Pleasant and professional, highly recommended. Special recognition to Luke who spent hours chasing up with the buyers, their solicitor, their broker, their lander and their solicitors! A complex sale indeed. Many thanks to the whole team.
Frank Innes in Derby have been a pleasure to deal with from the start. From the first meeting to value our home and all the way through the process they have been polite, hardworking and explained everything clearly. They were proactive in chasing up and enquires and phoned/emailed back when they said they would. I would like to take the chance to thank Scott, Charlie and Luke who have all been brilliant to deal with whilst selling our house. I would not hesitate to recommend this branch and to anyone considering buying/selling their property.
As we fly off to the sun it is worthy of note that Frank Innes Derby office has been outstandingly good, particularly Luke Nixon who has gone above & beyond with support & communication. We have enjoyed the experience of being his customers, he made us feel we were being looked after by him not just the company. Even when our solicitor was falling short & not delivering at our expectations he stepped in & filled the gap to keep us informed & ensured we were aware of what our requirements were & what we could & should expect. He’s held our hands throughout the whole house sale experience. We’d like to thank him specifically & Frank Innes as a company who we highly recommend.
Frank Innes Sales and Letting Agents Derby is located at 18-22 Saint James's Street, Derby DE1 1RN, United Kingdom
You can contact Frank Innes Sales and Letting Agents Derby at +44 1332 916021
You can find directions to Frank Innes Sales and Letting Agents Derby by following this map link
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