ScS - Sofas, Flooring & Furniture Aberdeen

Reviews

1. CroyMan ★☆☆☆☆

   This is completely unacceptable. I was promised delivery of my sofa within 3 months(in September it was advertised with bold letters "BUY NOW TO HAVE IT BEFORE CHRISTMAS"), yet my order (S 0111-1000326689) is still not delivered. It is now close to Christmas, and I am left without the product, with no clear communication or accountability from the company. Failing to meet a confirmed delivery timeline is a serious breach of trust. I demand immediate action, a clear delivery date, and appropriate compensation or rewards for the inconvenience caused. Until this is resolved, I strongly advise others to avoid ordering from this company.

   almost 7 months ago
2. Ian Massie ★☆☆☆☆

   I bought a sofa less than 2 years ago and had engineers few times now however the quality of the Profuct in my opinion is awful was thousands to buy, once they get your money there is no care quite frankly I could go to gumtree and the sofa will last longer. In this case the cushion on the seat has perished, shoddy indeed and they have absolute no interest in helping out a customer who now wants rid. Never ever buy from here it’s truly an awful experience.

   almost 8 months ago
3. Alexander ★☆☆☆☆

   Absolutely disgraceful service. Oh all smiles and can’t do enough when you walk through the door . Once we signed on the dotted line and paid a large deposit the service was disgraceful. NOT ONCE were we contacted by phone , text or email about our order. WE had to do ALL the chasing to find out what was happening. And if you do reply to this email and say the usual “we are sorry we let you down this time” there DEFINITELY will never be a next time and I’ll tell as many people as I can about your “ customer service “

   1 year ago

1. Grant ★☆☆☆☆

   Went in around 10 days ago a few nice sofas. Sales staff all over you like a rash very off putting. Anyway found a sofa I liked was poorly put together.i asked about the shoddy sofa was told not to worry as it was them that built it and one we would get would be correctly built. Asked if we could find out about credit / soft check lady said yes no problem started asking a few questions as we went through questions whist looking through the colours she asked a question that raised the hairs behind my neck made me wonder what she was up to. So I asked she said filling out the contract and the fiance application and the sofa would be ours. I reminded her we hadn't even picked a colour yet she's making out the credit agreement. She then admitted didn't do soft credit checks. As I was still unsure we decided to leave. Did a few review checks was pretty worried about what I read. Any went back the next day to ask regarding the bad reviews to see if my mind could be put to ease. Spoke with some many about it said nothing to worry about people just love to complain I asked about delivery as many said waiting over 6 months and still no sign. He said not to worry company had just been taken over by an itialian billionaire and had a few teething issues now all sorted out. I asked about delivery of sofa I liked he said 14 weeks max. I asked if he could guarantee it up to a couple of weeks either side. He got very rude and says in this business nothing could be guaranteed and sofa would be there around that time. Anyway I got the feeling he was at it, it's almost like administration is coming calling. To cut a long story short ended up in oakland next door where my mind was blown over their quality products spoke with their sales man said could get delivered in a week 14 weeks if I choose another colour asked if he could guarantee it would be delivered by that time he says it will be on or before. Anyhow I bit the bullet bought one from oakland as promised delivered and set up in my living room 7 days later. Moral of the story just go to oak furniture land next door.

   1 year ago
2. Margaret K Morgan ★☆☆☆☆

   Delivered furniture twice. Both times broken or badly marked. Did nothing to rectify it. Wrecked my front door delivering it. Eventually got that fixed. Ignored countless emails. Had to get Citizens advice & Consumer involved. I’d never go there again. Shocking.

   almost 3 years ago
3. David Gray ★☆☆☆☆

   Ordered a sofa, well over £1000 I will add (you'd expect pretty smooth delivery and customer service). We are expecting a Baby in 1 or 2 weeks now and already have a wee boy so we wanted a large sofa and scs said it would be beginning of March we would get it. Now we are told 11th April!! So now not only does my heavily pregnant partner have to sit on the floor or a garden chair, but once she has her planned C section she can look forward to getting home with our baby to be uncomfortable and sore sitting on the floor or whatever. Absolutely shocking, you's shouldn't sell stuff you can't deliver! Just a let down of a company, wouldn't order from Scs unless you can pick your sofa up yourself, be prepared to wait months and months for it..

   almost 3 years ago

1. Noura El Masri ★☆☆☆☆

   I would give 0 stars, I don't recommend this company at all. I bought 2 sofas and I only received one sofa and it is missing the feets. I phoned them many times to get the other sofa but they are making excuses. As well as the staff unhelpful.

   almost 3 years ago
2. Wendy Kirton ★★★★★

   Can't fault aberdeen store have bought before without any issues and same this time James was lovely made a coffee for us while we browsed I purchased from the shop floor and am delighted with my sofa no issues with delivery either

   almost 3 years ago
3. allan morrison ★☆☆☆☆

   I wish I'd read the reviews before ordering a carpet! Can I give zero stars? Bought a carpet from SCS in August. After ordering the carpet I was pestered by email to give a review (before actually receiving it) so here we go.... Several weeks after buying the carpet I was contacted to arrange a day for fitting. Date booked and I took a day off work (I'm self employed so don't get paid for days off). Waited in all day, no-one arrived! You can't call your local branch directly so I called head office. They gave me the fitter's number and told me to call him which I did. He said he went to collect the carpet earlier in the week from Scs but it was damaged so cancelled the job. Scs were supposed to let me know which they didn't. Another call to head office who said they'd get someone to phone me. Hours later someone phoned to say they'd get another carpet ordered. When the replacement eventually arrived I got a message asking me to call head office to arrange fitting. I called and was told 'we can't arrange fitting, please call distribution centre'. I called and was told 'we can't arrange fitting please call head office'. I called and was told 'we can't arrange fitting but will transfer you to Aberdeen distribution.' Aberdeen distribution centre said we can arrange fitting but the person who does that isn't in today, we'll get him to call you. Note that when you phone scs you go straight into a call centre holding queue which can take ages. Lost count of how long I've been on hold. Hopefully someday soon I'll get a carpet but I'm not holding my breath.... What a shambles of a company. UPDATE: carpet was due to be fitted today. The email from SCS states that the fitter will call on the morning of fitting to confirm time. Unsurprisingly I've heard nothing. Another day's wages lost for another no show. I will now be demanding a refund and going somewhere else that can actually deliver a carpet.

   almost 3 years ago

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