DFS Aberdeen Aberdeen

Reviews

1. Jocelyn ★☆☆☆☆

   Really poor customer service from this store. As others have said they were a delight to deal with at sales stage - beyond that staff couldn't care less. Repeatedly let me down and didn't return my calls, didn't update me on the progress of my delivery and didn't care about the fact we were going to be without sofas over christmas due to the companies negligence . Offer of a 'goodwill gesture ' floated around but only once the items were recieved. No offer of loan furniture - not a care given. Just empty apologies and promises. Would seriously think about it before ordering from this store - I'm sure they are great when all goes to plan but as soon as you run into difficulty with your order they couldn't care less -no contact telephone number and no communication from them. We have cancelled our order and placed a new one with oak furnitureland who In contrast have given us a direct contact number for our saleswoman.

   almost 7 months ago
2. Timothy Barrow ★☆☆☆☆

   Don’t buy from Dfs. Only had my Sophia sofa 3 days and the swivel chair seat is moving every time I sit on it, making it overhang. Order number 67ZDE2376 went into store to reject it as I’m within my 30 days and they refused.

   almost 8 months ago
3. Gillian Baron ★☆☆☆☆

   DONT go to there kitteybrewster store .The staff are rude and obnoxious think the eye are better than you and can’t be bothered.I have always purchased my sofas from DFS ,but unless they sort the Managers out in that store it’s going to go out of business,because they are like that to everyone.I have chatted to a few people who have had the same issues ,and it’s always the female manager .Avoid at all cost.and the sofas are poorly made not like they used to be.save your cash or go to another company like the one across from there store yes you know the one better sofas better staff .AVOID

   almost 8 months ago

1. Andrew Taylor ★☆☆☆☆

   If I could give zero stars I would. We have ordered a sofa and have been waiting for 3 months for it. We finally get a day and a time the van breaks down but we have already thrown our other sofa out because we no longer needed it due to it being delivered on the day. Being told now that we will not have a sofa for a further 10 days and there is nothing that they can do about it. It's an absolute outrage and a disgust. I've taken time off of work and they don't care

   almost 8 months ago
2. Peter King ★☆☆☆☆

   Delivery nightmare. The two men straight up refused to deliver the couch into our lounge even though we paid for that service and they left all the cardboard and plastic in our home which we paid even more for that to be removed. The couch was measured so it would fit up the stairs into the lounge but the two men were not willing to try or even measure themselves. We bought the couch due to being sold that it would fit. And it did! Myself and my partner managed fine with zero damage to walks, stairs or couch. After DFS investigation I have been told a bunch of lies that the two men told their investigators and will not be refunded my money for the services which I paid extra for and did not receive. Very poor. As someone who doesn’t write reviews, and lives an honest life, this is worthy of a honest and harsh review. This investigation has taken almost a month.

   1 year ago
3. James Rafferty ★★★★★

   Lovely pleasant staff, and got the best sofa we have ever bought.

   almost 3 years ago

1. ross morrison ★☆☆☆☆

   Don't use dfs. After being told for a week via email and texts my sofa would be delivered 20/12/22 I made sure my old sofa was away this morning 19/12/22. Now being told parts are missing from mine. I had to call back as missed call and was on hold for 27mins before CS answered. They have not got through to aberdeen store yet and so far no call back.

   almost 3 years ago
2. Gordon Mackie ★★★★★

   Great selection of seating options for all tastes. Sales people are not to be feared their purpose is to get you the seating you require

   almost 3 years ago
3. Louise Marnoch ★☆☆☆☆

   Would not recommend. Sales guy was lovely when buying sofa however was very clear the wrong colour was ordered however the manager said it was our fault becsuse we chose from the wrong swatches that the sales guy had given us. Apparently it is our responsibility to know which swatches go with what sofa. We chose from the leather swatches rather than fabric for the same sofa . The manager was extremely rude came over with " i have been told what's happened and I don't understand " no introduction or to hear what we had to say. Called my partner colour blind and even walked off to get the sales guy whilst we were still talking Very poor customer service no sympathy or understanding when spending a lot of money on something that you aren't happy with Issues with the sofas arriving. There was scratches on the seat handles for the recliner

   almost 4 years ago

1. Prof CS ★☆☆☆☆

   Worst experience ever. Don’t deal with these people. There is no communication after ordering and making full payment in good faith two weeks before delivery. We ordered a sofa at the beginning of January and it was due to be delivered April now it’s delayed until July. After numerous calls from us to them we eventually were advised of the above delay. No communication from them whatsoever, we only found out about the delay after a barrage of calls from ourselves and we were dismissed from them with pathetic excuses about the supplier not communicating with them. We did not purchase the sofa from their supplier we purchased it from them. They take your money and don’t care. We are taking legal advice on this matter. Don’t even want to give them one star as they are not worthy of it however this review will not allow me to post this review unless rated.

   almost 4 years ago

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