Kites and More Store in Southampton

Reviews

1. Arthur Kolomatskyi ★☆☆☆☆

   Unfortunately I have very bad experience with Bay to Ridge so i wouldnt recommend it. On 4th October i have ordered 2 kites bags with delivery between 6-10th Oct, however i never received anything from Bay to Ridge even though i have been charged for the bags and delivery cost. I have sent many emails and called many times( they said nothing to do with us and dropped the call), as well as speaking to the chat bots, however extremely limited response from the shop. I am now reporting this transaction as a fraud and asking for refund via credit card. It is such a shame that Bay to Ridge choose to behave in such a manner as this issue could be easily fixed.

   almost 2 years ago
2. Anthony Kingdom ★★★★★

   Best price for leash I could fine, and fast reasonably priced delivery. Top marks!

   almost 3 years ago
3. Toby Bloomfield ★★★★★

   Great service, Tony was fast at responding to emails and delivery was really quick would highly recommend.

   almost 3 years ago

1. Jeff Carr ★★★★★

   Happy, rang for some advice on a product, good knowledge, good service, product arrived and was perfect for my needs which was clothing for a paddle race

   almost 3 years ago
2. Richard Campbell ★★★★★

   Great customer service - really nice staff - can’t praise them enough

   almost 3 years ago
3. Kieran Crookston ★☆☆☆☆

   Messaged several times regarding issues, yet to receive a response. I do see however that they like to respond to negative reviews so I'd be amused if they have the brass neck to do so here. Surprised to see reviews claiming customer service was excellent, guessing those are paid reviews. Ordered a board which was blue in photos. Received a white board, on checking website it did not state colour so just a dirty marketing ploy. Will not use again. Would not recommend

   almost 4 years ago

1. Adyn Annetts ★☆☆☆☆

   I purchased a wetsuit and some wax for a total of £282. This qualifies for free international shipping to Australia. They contact me after taking my money and try to get me to pay £60 for shipping because shipping is apparently "more than we expected". It says in their shipping info that any orders over £250 qualify for free international shipping, yet they LIE and try to squeeze money out of you... I am pretty sure that this is illegal business practice. If they do this to you then contact gov.uk and report them immediately. They should not be doing this! Anyway, long story short, I'll have to foot the bill for the international exchange rates and transaction fee's because their business is founded upon dishonesty and sly tactics. Seriously, buy your things elsewhere. This place is not worth your time!

   almost 5 years ago
2. Scott Edmondson ★★★★★

   Fantastic customer service from Jess. I ordered the wrong size harness and she immediately shipped me out a larger one. Both arrived within less than 24 hours of placing the order. Also the best price I found online. Highly recommended.

   almost 5 years ago
3. Wafik Morcos ★★★★☆

   Good company to deal with. All it took was a phone call to check if they had the kayak in stock, and 5 minutes online to place my order. The kayak was delivered the next day. I just wish the guy on the phone was more friendly to his customers and not so abrupt. Also they should provide confirmation that the item was dispatched so I can wait at home instead of assuming that it was going to arrive. That is why I gave them 4*

   almost 5 years ago

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