Bracken Veterinary Centre - Bracknell (Active Vetcare)

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Reviews

1. Kacper Kaczmarek ★☆☆☆☆

   Quoted us an insane price to help my cat, when i phoned a different practice and found out they can do the same for a third of their price these guys sent RSPCA to my house. My cat is healthy and happy now, not thanks to you.

   almost 2 months ago
2. Gillian Willis ★★★★☆

   Brilliant practice my aged little dog had died overnight in her sleep and as I am an elderly lady I was unable to dig her a grave. I called this practice as they are about 5 minds from my home even though I have not been with them for long a loverly lady came out straight away to collect her from me for cremation and didn't, charge me anything for their service as a pensioner I was so gratefully.

   almost 3 months ago
3. Amandine Painton ★★★★★

   Very thoughtful and personal touch when it matters. We’ve been going to Bracken Vets for many years and luckily rarely visited. Sadly our elder cat got really poorly, mostly due to old age and we had to take her for her very last visit after weeks of worry and indecision about what was the best thing to do for our furry companion. The staff showed a lot of patience and compassion throughout the whole time. What surprised us most in the nicest way is when a card came through our letter box with the team’s words of sympathy for our loss. It was even more touching that the cat drawing on the card reminded us of our cat. This kind gesture really warmed our hearts and we wouldn’t want to take our pets anywhere else. Thank you to Bracken Vets team. You are all wonderful humans.

   almost 8 months ago

1. Sarah Sowerby ★★★★★

   Could not thank the receptionists and the vet who looked after us on this very sad day. They explained everything nothing was to much trouble. We could take our time and was updated throughout. The receptionist with the long blond hair was amazing , comforting and kept an eye on me The vet compassionate full of empathy . Stella and our family were really looked after thank you Bracken vets

   1 year ago
2. Jemma Clark ★★★★★

   I cannot recommend this place enough, 5 star service throughout a very difficult time. They were caring and compassionate with patience to meet our needs, throughout an emergency and supporting us when putting our 12 Yr old dog to sleep. We were not registered with this vet but this was not a problem and were seen straight away. If in future we get another dog I would definitely be registering at this vet. I also feel it was fairly priced. RiP bentley

   almost 2 years ago
3. Athena La ★☆☆☆☆

   Friendly face and kind but Poor service, I had a 1 star experience like people have said with their 1 star review has happend to me .. lots of good reviews so thought to join pet health care plan.. they didn't explain too much when I joined. I didn't realise this doesn't include consultation not even once just 10%discounts paid for treatments that my dog don't even need they said that it's good to cover all basis ... I Looked online and the product they gave me they charged 4x more ...for worm infestation when his clearly not infested . Gave to my dog anyways as they said won't harm him and this medication didn't do anything just put him off his food and then wasted my money ,(When I went there as I was concerned he was under weight and not eating). also asking about lump on his face they told me not to worry just look like infected hair folicule it should go (wasn't bad they should of looked better, they didn't even bother putting my dog onto table for better lighting) . I have another appointment about 2 weeks later to get nails clipped and check lump and now telling me is abcess (brushing past my assumption it's wet ezama as he has possible skin condition, they didn't confirm) just selling me more drugs (more money I don't mind spending if it's actually going to help, they seemed unsure) I'm not happy, stop rushing. On top of this he had an awful nail cutting experience they cut his quik , I saw it was going to happen but I wanted to disbelieve, they are professionals it won't happend ... She went under him and tried go for opposite leg and he yelp like I never heard before cutting quik which obviously led him to bleed, they tell me this is there ' best student nurse'and was too scared to comfort my dog who is petrified to have his paws being touch when I rescued him. I spent long time training him to allow his paws being touch and it's like being at square one again. wouldn NOT recommend if you have an anxious dog they didn't do him any good. feels like a sales office than a vets.

   almost 3 years ago

1. Stephen webb ★★★★★

   Very good vets my puppy king had to have his tail removed due to an on going problem They also sorted my insurance out to cover the cost Highly recommended

   almost 3 years ago
2. Anne Cooper ★★★★★

   First visit after reading lots of very positive recommendations. I was really pleased with the way our visit was conducted. The waiting area is clean and fresh and the lovely receptionist was very friendly and the perfect first point of contact. Christina was a lovely vet who put our nervous dog at ease, she explained everything really well and sent me an email as promised later in the evening with options available for us to consider. No hard sell....just kindness! Thank you so much for such a positive visit. I feel lucky to have such professional service close by. We have had to visit several times since and always had the same level of excellent service... Subsequent visits with our two other dogs have been equally positive and reassuring...if 10 stars were possible I would award them...!

   almost 3 years ago

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