Thank you Ryslip for looking after Buddy over the Christmas period. He has stayed at the kennels a few times now and he seems to enjoy going and has always come home healthy and happy. Would recommend Ryslip to anyone who is thinking of using kennels for their dogs
Ryslip provided the best service to send our cat Winwin from London to Hong Kong. Natalia, Simon and all the others staff are helpful and friendly. They keep me posted of winwin’s situation to make me feel comfortable and supportive. Thank you for providing the excellent service.
Open Statement Regarding the Injury of My Cats During Relocation via Ryslip Group Ltd In November, I relocated my two cats from the UK to Hong Kong via Ryslip. While the logistical and documentation process was handled competently, I harbour serious concerns regarding the conduct of Ryslip’s veterinary staff and their overall handling of my pets. 1. Upon arrival home, both cats were severely distressed—refusing food and water, and displaying unusual fearfulness toward me. While air travel can be unsettling, the injuries they sustained far exceed mere stress: one cat suffered torn digits with exposed flesh, four broken claws, and lacerated paw pads; the other had two claws completely torn out, leaving deep, open wounds that were already showing signs of infection. 2. I immediately took them to a veterinary clinic. One required sedation merely to allow wound cleaning and the removal of embedded claw fragments. Both are now on daily antibiotics and topical anti-inflammatory treatment. The vet explicitly stated these injuries are consistent with forceful restraint or violent pulling, not self-inflicted trauma from mild struggling. 3. Ryslip initially informed me that only one cat was injured “due to excessive struggling,” dismissing it as “not a serious injury but something to be aware of.” This is demonstrably false: both cats were injured, and the wounds were actively infected and suppurating. Their minimisation of the situation was not only inaccurate but dangerously negligent. Had I accepted their reassurance at face value and delayed veterinary care, the consequences could have been severe. 4. My cats are exceptionally calm animals. They have undergone neutering, dental surgery (at The Guildford Vet), international flights, and routine check-ups—always without distress or resistance. Indeed, one allowed wound cleaning without sedation this time. Thus, Ryslip’s claim that the injuries resulted from “fear-induced struggling” is highly implausible. Worse, their staff responded with dismissive justifications—“I own three cats,” “The vet has 40 years of experience,” “I got hurt too”—which came across as arrogant and unprofessional. Does 40 years of experience excuse failing to recognise or prevent such injuries? Their complete lack of accountability was deeply offensive. 5. I am profoundly disturbed that my trust in Ryslip’s “professionalism” resulted in my cats enduring excruciating pain—and nearly missing the critical window for treatment. Nail avulsion is agonising; torn claws with exposed tissue cause both intense physical and psychological trauma. I am sharing this account publicly to ensure Ryslip recognises the gravity of their failures and undertakes genuine reflection and reform. 6. I am closely monitoring my cats’ recovery. All correspondence with Ryslip has been archived, photographic evidence of injuries has been secured. Should their condition deteriorate, I will immediately seek guidance from UK animal welfare authorities, including the RSPCA and relevant regulatory bodies.
I shipped two bengal from the UK to Hong Kong, and Ryslip was incredibly helpful throughout the entire process. I thought the service was very affordable, the response time was quick, and the documents were handled very well. The driver, Simon, came to pick up the cats and was very dedicated and helpful in transporting them from Birmingham to Ryslip's headquarters. I picked up the cats yesterday, and they are in great condition. Thanks for the help!
I cannot praise Ryslip enough for their exceptional service in shipping my dog from the UK to Hawaii—a complex move with stringent Hawaii requirements. Out of 20 transport companies I quoted, Ryslip responded the fastest with the best price. Natalia was the driving force behind it all, a true rock star with her expertise, clear communication, genuine care, and unwavering support. Their service blew me away, making this potentially stressful move completely seamless. I wholeheartedly recommend Ryslip to anyone needing pet transportation, especially to military families stationed in or moving to the UK. Outstanding job from start to finish!!
Friendly staff always made welcome. Dog seems to be happy. It is a kennel service
Our cat staid there three times and she was okay coming home and did not need adjustments afterwards. For us it was a good indicator that she liked people that took care of her.
I would give them zero stars if I could. Why does your company transport cats with fip? Is money the only thing for you guys? May I ask if other cats on the same flight that land at the airport customs are not cats? Are their lives not lives? fip is highly contagious. You have your vet known. Do you really have ethics?
I put two of my dogs in Ryslip Kennel for two weeks in October. When I collected them they clearly looked like they had been well looked after. The staff are amazing and clearly loved by my dogs. I could not recommend them highly enough and will definitely be using Ryslip Boarding Kennel for the future, all three are already booked in again next month for an overnight stay.
Ryslip Group Ltd is located at Church Ln, Binfield, Bracknell RG42 5NL, UK
You can contact Ryslip Group Ltd at +44 1344 424144
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