New Bath Hotel and Spa

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Reviews

1. Carole Pill ★★★★★

   I was bought a Renew and Revitalise package as a birthday gift. After reading the reviews I was concerned about what to expect and whether it would be open. Upon arrival everyone was very friendly and we were shown around the spa facilities. The hot tub was clean and wonderfully warm despite being in the open air. The sauna had been rearranged and tidied up from the photos I had seen on a review and the steam room definitely had plenty of steam. We both chose a facial which was out of this world, so relaxing I would definitely recommend it. The ladies explained the treatment and were very professional. We were lucky to choose a day when there were two of them on so were able to have the treatment side by side. Everywhere in the Spa area was very clean. We didn’t venture into the outdoor pool but it looked great. We then had an afternoon tea with plenty of tea and coffee. The staff were very friendly and attentive and provided a box to take home what we couldn’t eat. They presented me with a small birthday cake treat which was a lovely gesture. All in all a wonderful birthday treat.

   1 month ago
2. Kianush ★★☆☆☆

   Definitely not the standard of a 4-star hotel. The room was small and not very comfortable. The tap was loose and there were random towels left on the floor. Breakfast was also quite disappointing. However, the staff were very friendly and supportive.

   1 month ago
3. Mazri Travels ★★★★☆

   The New Bath Hotel & Spa is in a great location — calm, relaxing, and within walking distance to both Cromford and Matlock, making it perfect for a quiet getaway. The atmosphere throughout the hotel is very peaceful, and the staff were all friendly and welcoming. The pool and spa are definite highlights, a lovely spot to unwind. We stayed in a Double Room overlooking the pool — it was decent in size and relatively clean, though the carpet did have a number of large stains. The bathroom was fine, but the shower had quite weak water pressure. There are plenty of nice seating areas both inside the hotel and outside in the grounds, ideal for relaxing with a drink or book. Breakfast was included — the full English was good, though there weren’t too many other options if you prefer something different. Overall, a calm and enjoyable stay.

   almost 5 months ago

1. Sameer Ismail ★★★★☆

   We had a lovely stay at the New Bath Hotel and Spa. The service was amazing throughout, and the staff were very attentive. Breakfast was decent, and the pool and sauna were very good. The steam room could definitely be improved, but overall the spa facilities were enjoyable. The rooms were okay, but the cleanliness could be better with a little more attention to detail. Still, it was a comfortable stay and the positives definitely outweighed the negatives. Would recommend, especially for the spa experience!

   almost 5 months ago
2. Satish Patel ★★★★★

   Great hotel, we stayed in the rooms around the back and honestly, easier to park and get to your rooms. Friendly and welcoming greetings and check in on day one. We enjoyed the drinks in the bar after coming back from a evening out. Rooms are comfortable, clean and tidy. Good location for exploring Matlock Baths which is 10 min walk away. Very reasonably priced and great value for money on a weekday. Not sure what the pricing is like on a weekend. Access to the Hotel Lido... which is must do... do brave the cold and have a dip... it's exhilarating. See my other review on the New Bath Lido.

   almost 2 years ago
3. Zahra Rose ★★★★☆

   Fantastic hotel at a great price. There is a thermal outdoor pool which is excellent - sadly not suitable for children and the indoor pool isn’t open at the moment. One main criticism is that the annex rooms are VERY cold when compared with the rooms in the main building. There are electric heaters provided but it takes a while for the room to heat up with them and the bathroom floor tiles are freezing (bring slippers) Bottled water, tea / coffee making facilities provided. Some furnishings in the room are a little dated, but the hotel public areas are lovely, it’s comfortable and clean and the staff are delightful - both in the restaurant and reception. 10/10 for their kindness, politeness, willingness to help, friendliness and just a joy.

   almost 3 years ago

1. elena solcianska ★★★★★

   We visited the spa today. Had 1hr calming massage, which was the best massage I have ever had..I was so relaxed that I slept for an hour in the relaxation room. Donna was absolutely amazing and she definitely knows what calming massage is. My partner had Faye who did a great job too! Thank you for the great experience, we will be back soon! Elena&Jason

   almost 3 years ago
2. Tracey Riley ★★★☆☆

   Firstly, Thank you for hosting the Hornsea mermaids! The location is perfect. The room we had was overlooking the pool with fab views. The room was tidy and adequate. It would benefit from better staffing levels ( which I know is challenging right now) The bed linen was spotless and the staff were very friendly. Breakfast was lovely with a fair choice. Again the staff were lovely. Reception were cheerful and happy to help. All in all a good choice.

   almost 3 years ago
3. Sheila Kitching ★★★★☆

   The room we had in the annexe was spacious with a lovely large bathroom. The beds were comfortable. The house staff, on the 2nd morning made sure we had everything we need without being intrusive. It was however a little tatty around the edges. The heated towel rail was broken, scuffed and tatty bases to the beds. The staff we spoke to were pleasant and helpful. We would have appreciated it if they had told us to drive the car around to the annexe car park when we arrived instead if us carrying our luggage around to the annexe After an evening stroll we came back when it was dark and the lampposts were not working leaving us to walk up the rough unmade road in the dark. The highlight was the outdoor pool and the staff in there. Really welcoming and friendly. We did not have breakfast there as there was only a continental option available. Nor did we eat in the restaurant. The short walk into Matlock Bath was worth it to see the seaside town nowhere near the sea!

   almost 3 years ago

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