I sincerly hope you don't need to deal with their customer service, they clearly have no idea what they are asking for and when. They will drag you through many emails before saying they cannot assist. Waste of time!
I've been very happy with the service and support I've been given by Cheeky Rascals over the years.
Whilst my order was via Amazon, Cheeky Rascals were the supplier whom I needed to contact when a part became loose and lost on the product 6 months after purchase. They were so responsive and helpful to my request and received a replacement part a couple of days later. Superb customer service!
This was by far the worst shopping experience! Order was messed up (wrong size, wrong product type) and took weeks to get some sort of resolution. The process to resolve THEIR mistakes of sending wrong items was unnecessarily complicated and confusing. They don’t care about making things right. Never shopping here again.
Miss-selling as quibble free return guarantee URGENT TRADING STANDARDS INVESTIGATION NEEDED I orderd a baby brezza machine from them directly given they are the UK distributor. However was provided with a faulty machine that leaked. The product was shipped on the 23 Oct and I complained to them via their website portal during the w/c 13 Nov so well within 30 days. Despite this and their widely advertised "quibble free return guarantee" they are currently refusing to refund me for their faulty machine.
Excellent selection of products and fast delivery. Highly recommend.
EXCELLENT CUSTOMER SERVICE! They were so helpful in replacing a broken part on my buggyboard, sending it to me quickly and with no fuss! Would recommend to everyone.
Excellent service online, exchanged swaddles with no fuss after our newborn was too big for the size we’d bought. Highly recommend!
Alex was extremely helpful and obliging when replacing our broken part. Excellent customer service,highly recommended!
Cheeky Rascals Ltd is located at Mill, Mill Rd, Liss GU33 7BD, UK
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