Hot Wok Restaurant in Newry

Reviews

1. Rosie McAteer ★★★★★

   The food here is delicious!!! The service on the other hand is not so good. I literally order the same order every Saturday night £59.59 for delivery. From last 4 orders we’ve had an item missing from 3 orders(like noodles, main dish, large sauce £2.60 or higher) we’ve had to go back down even if collected or if delivered. No offer of delivery refund or even a small commentary item for the inconvenience due having keep the food warm at home ( for like 30mins by time you unpack order, realise item missing, ring them(5min phone call) & drive down and wait on ur missing item) while driving to get our missing item which has been paid for through Just Eat. First time we passed no remarks but getting a bit sick of it now and when you phone you’ve to wait like 5 mins while they talk to chefs about who made what. And then there’s no offer to deliver it after paying the £4 delivery charge. Guys we love your food but really getting fed up of this now. There’s never a mistake of an extra item in the order always something missing. We love your food but every Saturday now is will they get our order right or not!!! Please do better we love your food x

   1 year ago
2. John McNamee ★☆☆☆☆

   Extremely poor service, nearly 2 hours to deliver a simple order which was not to an acceptable standard. When attempting to cancel the order they refused to give a refund blaming bad weather.

   1 year ago
3. Arvydas U ★★★☆☆

   Disappointed! Was using then for a while and all was good. This time after repeating 3 times still managed to mess up with order. There big diference between chicken and prawn. Repeated 3 time chicken and what I found when back home? Prawns! And what I should do with it? Other food also not that great as always. Egg fried rice nearly can find rice duck way over salted and i do like salty food but this was too much. Only good thing was noodles.

   1 year ago

1. Brian Madden ★★★★★

   So we had an ordeal that a neighbour took our food. But the next day they remade the order understandimg the situation. great all round highly recommended.

   almost 2 years ago
2. Jim McMahon ★★★★★

   Very friendly staff and food was very tasty

   almost 3 years ago
3. Andrew Saran ★★☆☆☆

   Good service and all just the food wasn't very good. I got the Szechwan chicken and rice snack box and the chicken wasn't that bad but the rice sucked. There is too many items on the menu (Something like 200+) and they need to just keep it simple. Is pretty expensive, needs a bit of work.

   almost 3 years ago

1. James Kerr ★★★★★

   Food is always great and consistent. Friendly staff and good service as well.

   almost 3 years ago
2. Es Dubya ★★★★★

   Special Honey Chili was amazing, spicy and sweet, amazing value fried rice was only a small amount more when ordered with a main, great food!!

   almost 3 years ago

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