Ashgrove Veterinary Centre Ltd

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Reviews

1. Teodora ★☆☆☆☆

   This is unfortunately one of the worst practices I ever had to deal with. My dog was seen by someone, I accepted to go ahead with Librela. (i read lots about the negative side effects but felt like it's worth to take the risk if it means my dog might get better, he was 16 and started struggling a lot more in the recent months) I asked the vet what they think about the side effects (seizures and cases of death) the vet assured me there are minor effects like drinking more water, nothing serious. I was told more about the price difference in between this and another cheaper option. It was emphasized that he will act a lot younger and that I have to keep in mind his age and to take it slow even if he would want to run, etc... Nothing about the potential negative effects of the drug. He started having severe diarrhea, twitching, crying, acting way worse then before. Called the practice and requested a call from a vet. I didn't want to bring him in due to how uncomfortable he already was. Receptionist told me that since it's a Monday it will be unlikely to hear back from them as the vets are very busy. (3 prcatices and not one vet could speak to me for 5 min about a dog in this state) Funny how I could however book an appointment for the same day. The receptionist was heartless to say the least. It took 2 days to get a call back even tho I explained how he is reacting badly to the Librela in both email and call. By then I already took him to another vet but sadly we had to put my dog down a week ago, just after a month of taking the first Librela as he was not improving and deteriorating even faster then before the "treatment". Like probably a lot of vets in the UK, these people only care about money, without even having the skills to deserve it.

   almost 2 months ago
2. Clarissa Wright ★★☆☆☆

   Been here for years. Had amazing service from amazing vets here but this 2 stars is cause of the management or whoever has decided to double-triple prices (within the space of a month) which I think is exploitive of the local community who care about their pets and might not have the money to help them anymore. I am making this review to raise awareness, as I hope this exploitation does not trickle into other Veterinary businesses as it does not just put people at risk but animals.

   almost 4 months ago
3. David Austin ★★★★★

   Receptionists are always so friendly and welcoming. The nurses and vets are always friendly and you can tell they love the animals they work with. Would highly recommend.

   almost 5 months ago

1. Rūta Zaleckaitė ★★★★★

   I want to thank Catriona Urquhart from the bottom of my heart for all help,support,understanding and treatment for my cats! It was a very difficult time for me and without her support it would be impossible to get through. Catriona is very professional and kind as a person! All staff in Portlethen is amazing too! Thank you so much!

   almost 9 months ago
2. Elena Leontyeva ★★★★★

   Wonderful practice, extremely helpful staff across. Vets are knowledgeable and kind, reception staff always listen and try to help the best way possible. I'm grateful for everything they have done for us. Thank you.

   almost 2 years ago
3. Sara Irvine ★☆☆☆☆

   Called once and the receptionist was rude and not very welcoming. People with mental health issues like myself being answered with hostility and atta4ude made me reluctant to even ask for an appointment. Customers should feel comfortable on calls aswell as being in the store

   almost 3 years ago

1. Charisma 2423 ★★★★★

   Such a fantastic place, really good people and all very professional as well as empathetic. Also made sure they saw me the same day I spoke to them. Top class service, cannot thank them enough.

   almost 3 years ago
2. Geraldine Warner ★★★★★

   I needed my dog to be seen whilst away on holiday. I contacted Ashgrove in the morning and they gave me an apt the same day. Everyone was friendly and the vet took her time to listen to the problem and left with a good outcome and know that I can call them if I need them.

   almost 3 years ago

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