Swan Veterinary Practice

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Reviews

1. Claire Darker ★☆☆☆☆

   Absolutely awful place to take your pets. I do not trust them at all. I used them for convenience in 2011 as I lived in the flat above, then moved out of Aberdeen. Back in 2011 it was walk in service and what I liked was that there was no fee for check ups. I moved back to Aberdeen in 2023 so went back there for the same reason, but the walk in service had stopped since covid, which I accepted. I had various health concerns with my cats. My kitten suddenly started breathing rapidly and I was seriously thinking I was losing him. I phoned the vet at around 5pm. The receptionist told me that I can't be seen as there was no availability. When I reiterated that its an emergency she still said I can't be seen. I had to wait to call the "emergency" phone line which opened an hour and a half later!! Then my older cat went in for a meds check. I asked if she could weigh her. Vet said she already did but I never saw her do this. Vet said my cat was 6kg. This raises concern for me but the vet failed to mention her weight until I had asked, and she told me to feed her less food. She got a prescription for her medication at the higher dose according to her weight. I went to another vet to get a second opinion. She did not weigh 6kg!!!!! My cat was only 4.9kg!!! So not only did the vet get her weight wrong she gave me a wrong prescription which meant I would of been overdosing my cat on her meds!! Also, I was aware I was due a bill which I explained I would pay up which they agreed was okay. When I was requesting my prescriptions from them they would email them to me and there was no mention of a fee for this service. It was sprung upon me that they was adding these fees to my account without asking me. So now I have a hefty bill that in due them which could of been avoided. Because I have more money to pay them I will be in debt which I didn't want. Also, the last time I was there, there was a very sad case where a lovely lady was saying goodbye to her pet. The staff came out to tell us politely fir when the lady came out the room. However they didn't cover up the animal before the customer left the room. I thought that was very wrong and should of been covered. There was a young child in the waiting room and luckily never saw it! I wouldn't recommend this vets at all.

   almost 4 months ago
2. Daniel McLaughlin ★★★★★

   I’ve been using Swan vets for years and cannot recommend them highly enough. My cat has had quite a few health issues recently and they have been brilliant with him. I trust them and have always been charged a very reasonable price

   almost 7 months ago
3. Jordan Coull ★★★★★

   A wonderful vet that goes above and beyond to ensure they care for your pets with the same care for yourself. They made sure I was in the loop the entire time my bulldog had to undergo emergency services and helped me through all of my anxiety at both their Holborn and Dyce locations. I could not recommend them more.

   1 year ago

1. Kev Shirreffs ★★★★★

   Lovely staff & very friendly. Rosie my cockapoo has had a few problems recently and she was treated brilliantly & effectively by the vets

   1 year ago
2. ted foy ★★★★★

   We have been taking our Chihuahua "Toots" to Bostjan at Holburn Street for a few years. Bostjans treatment of our pet has been exemplary and he is also veey courteous and polite. The reason we keep goin back to Bostjan is that we have been to many various vets over the years and unfortunately we had some bad experiences which had left us anxious regarding vets but upon taking our pets to the Holburn Street practice it became very clear very quickly that Bostjan put our pets wellbeing first and foremost and for us that gave us the thing we were looking for the most in a vet, trust. Excellent vet. In my opinion the best vet in Aberdeen. A practice can have all the newest equipment & facilities as well as an abundance of staff but nothing is more important and valuable to a pet owner than trusting the vet and having a vet who truly and sincerely wants to do the very best for the pets that they see.

   almost 2 years ago
3. Bella Ghirl ★★★★★

   Swan are an excellent vet we have used for over 10 years.

   almost 3 years ago

1. Barry Edwards ★★★★★

   Always excellent service here, the nurses and vets are there with a warm welcome and a treat for your pet

   almost 3 years ago
2. Maimoonah Al-Abry ★★★★★

   A great practice with very helpful staff. I have both dogs registered and they love every visit. I called in a panic needing an emergency appointment and they were so accommodating and seen me straight away and put my worries to bed.

   almost 3 years ago
3. Zandra Black ★★★★★

   I had an emergency visit to this practice today as my dog collapsed nearby. I was promptly seen by a lovely vet who checked my dog over and gave advice. Cannot fault the service I received. Wonderful practice. Thank you very much.

   almost 3 years ago

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