Swanspool Veterinary Clinic

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Reviews

1. Erin Turner ★★★★★

   Have been a client of Swanspool for years and they are always fantastic. Brought my collie in today for her yearly check up and she can be at times nervous with new places and people. I let the receptionist know at the time of booking the appointment. When we arrived the waiting area was really quiet and the lovely receptionist took so much time making our dog feel safe and comfortable with rewards. We were seen quickly and the vet again was lovely, kind and patient with our dog. Overall an extremely positive experience for both owner and dog. Couldn’t recommend Swanspool more!

   almost 4 months ago
2. Elliot Tompkins ★★★★★

   I have both of my cats registered here. It was highly recommended to me by close friends who also have their pets registered here. They have friendly staff and are very accommodating when it comes to appointments

   almost 4 months ago
3. Peter Robinson ★★★★★

   Visiting a vet is hardly ever a great experience, either for you or for your pet. Your pet is stressed, you're stressed. However this veterinary practice has to be one of the best, if not THE best in the area. We've rarely had a problem booking an appointment and always been seen promptly upon arrival. The staff are caring and they take their time to delve into the issues affecting your pet and do their very best to diagnose the problem in a gentle and empathic way. Depending on the nature of the problem, the costs can be quite high. That said, the team from reception through to the vet seeing your pet through to the medicine dispensary and right the way through to accounts are super friendly and accommodating. In short, THEY LISTEN and it's clear they CARE. We wouldn't take our dog to anywhere else. Special thanks to Indra for taking a genuine interest in Baxter and for always making herself available to speak to us and also to Sarah for all her hard work in dealing with our insurance claims. A wonderful team.

   almost 7 months ago

1. Niki Holmes ★★★★☆

   Buy the cats flea & worming drops all in one from here every 3 months,(FELPREVA), not cheap,£127 for 3 cats, but they go by weight, so probably no more than if you had to buy 2 or 3 tubes of each for your cats,& a lot easier to just have one lot to apply.

   almost 8 months ago
2. Leean Iddon ★★★★★

   We've used this vet practice for many years and the vets are always lovely. The nurses take excellent care of our dogs whenever they've had to be admitted. Would highly recommend to anyone.

   almost 3 years ago
3. Stenn Mass ★★☆☆☆

   Myself and a friend took a stray who required euthanasia, the reception was cold and didn't want to see the poor animal until money was arranged. I understand it's a business, though personally I found the experience distressing and upsetting. It is a well respected vet in the community and offers good service. I advise to register before you visit.

   almost 3 years ago

1. sam da costa ★★★★★

   We had to say good bye to our beautiful dog. They were so gentle and caring with her and with us. Their care throughout her life has been brilliant. Cant thank then enough

   almost 3 years ago
2. William woolhouse ★★★★★

   It is with deep sorrow that I have lost my Darling boy Crombie my adored Gordon Setter.I would like to thank Jonathan Harte for his dedication,compassion and care for Crombie.I am consumed with grief,a part of me is missing.

   almost 3 years ago
3. JOANNE TILSON ★☆☆☆☆

   My dog died due to the negligence of this vets. Not only did Swanspool misdiagnose what was wrong with my dog, they then overdosed him by prescribing a medicine at 30 times the correct dosage. My dog consequently started having seizures and had to be put to sleep. It was one of the worse days of my life. At this point you would think the practice would be very apologetic. Not at all. They had no choice but to admit they were wrong as it was all there in black and white, but all they were interested in is whether I owed them any money. Just shocking. And at one point the practice partner, Anna, spoke to me in a very cold condescending manner whilst I stood there absolutely sobbing. There was no sympathy or empathy at all. Just a very defensive attitude. It was all reported to the Royal College of Veterinary Surgeons, but it doesn’t bring my very much loved dog back. Reggie was a rescue, who had a terrible life before we rescued him. He did not deserve to have his life cut short by the people who were supposed to care for him.

   almost 3 years ago

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